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Birdeye vs Reputation

Updated January 8, 2026

Birdeye vs Reputation: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Support Ticket Management
5.0
Feedback Management
5.0
Chatbot
4.89
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Negative Feedback Management
5.0
Review Monitoring
4.91
Automated Publishing
4.88
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Integrations
Constant Contact
Constant Contact
DealerCenter
DealerCenter
Covetrus Pulse
Covetrus Pulse
See All
Salesforce Platform
Salesforce Platform
Web.com
Web.com
Meta for Business
Meta for Business
See All
Pros / Cons
  • Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image.
  • It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message.
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  • I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience.
  • Their support team isn't as knowledgeable about the program as they should be.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2024
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad