Smarsh 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Smarsh

3.8

(18)

Pricing

Starting at $75.00 per month

About Smarsh

Smarsh is a comprehensive and user-friendly compliance platform. Inclusive of capture, archive, supervision and data export capabilities across 100+ communication channels, the Smarsh platform delivers unparalleled efficiency at your organization with a single pane of glass solution.

Smarsh Screenshots

Smarsh Pricing and Plans

Starting price: $75.00 per month

Free Trial

Free Version

Basic

$75.00

usage based, per month

No plan information available

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Smarsh Features

Popular features found in Compliance
Access Controls/Permissions
Archiving & Retention
Audit Trail
Corrective and Preventive Actions (CAPA)
Document Management
Incident Management
Monitoring
Regulatory Reporting
Risk Management
Training Management
Version Control
More features of Smarsh
Commenting/Notes
Compliance Management
Data Import/Export
Data Recovery
Data Retention Management
Document Classification
Document Storage
eDiscovery
Encryption
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering
Web Archiving

Smarsh User Reviews

Overall Rating

3.8

Ratings Breakdown

56%

17%

11%

17%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

3.7

Functionality

4.0

Have you used Smarsh and would like to share your experience with others?

George B.

Verified reviewer

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2018

Simply Amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!

Cons:

There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

Donald B.

Verified reviewer

Financial Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2024

Smash Email and Archiving

Solid product, easy to use and setup. Archiving works well also. They don't yet offer some products like email recall, and customer service is difficult to navigate via email or their internal sites.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Email hosting and archiving is easy to set up and utilize. Searching for archived emails works well through their internal sites

Cons:

Customer service is difficult to work with via email. Also, searching for an email via the main hosting site is difficult and inaccurate at times.

Reasons for choosing Smarsh

Security and safety was top priority. Archiving also is critical to my work.

Katrina G.

Verified reviewer

Executive Office

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Don't waste your money

Unreliable from the start; forced to keep paying for a service my company couldn’t even use. When I brought our issues to customer service they apologized and offered nothing in return.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The archive function worked, but we didn't have much to archive since their texting service rarely worked.

Cons:

Obligated to pay due to contractual terms, even though the service proved unreliable and my company was unable to continue using it.

Reasons for choosing Smarsh

Smarsh sales rep. was more responsive and I regret choosing them for that reason.

Lavanderia T.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

My Experience With Smarsh

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that data archiving is easy as well as retrieval It comes with best enterprise search features It comes with social media monitoring and cyber protection

Cons:

With Smarsh, everything has just worked and no dislikes yet.

Renthea G.

Used daily for more than 2 years

Review source

Reviewed March 2018

I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

Cons:

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2020

Borderline Scam Do not select this product.

I could not urge you to stay as far away as you can from this platform. What others say is true. They will hold your data hostage if you try to leave. They've designed their platform to keep you trapped in contract hell and will also personally ensure to delay contract negotiations until access is shut off and you are forced to pay the renewal. Overall their solution is a borderline scam. If they returned to monthly contracts updated to clear billing practices and updated their platform to remove the separate portals. It would be night and day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does what it says. It archive platforms that you need archived. Their service department is prompt in providing technical assistance although we have needed little.

Cons:

Contracts and Renewals: They have done away with monthly renewals. You are locked into a year long agreement. You must renew 2months prior. So 3months. And their invoices don't give you any clue as to what you are paying for. Between the adjustments and impossible to follow invoices. They have designed their billing system to be as confusing as possible trapping you into a contract that is 3x the cost of the competition. And that isn't an exaggeration. 3x compared to other platforms. Service: Their service team for negotiations over-promises and never delivers. Stringing things out until you are forced to renew. Pricing: You pay per platform. Which has a zero correlation to your invoice. So if you wanted to archive 3 different platforms for 30 users. Instead of having clear delineation, it's a single line item that is 90 users. And typically this number is 10% bigger than it should be. Which is impossible to figure out why. You end up having artificially inflated pricing just by headcount alone. Platform: The management interface has two separate locations for management. Making it completely confusing to request support. If you aren't an admin in one location. Good luck they won't help you. You have to be a support admin in another place. It makes zero sense and is quite cumbersome to deal with.

Reasons for choosing Smarsh

Onna was still in the early stages at the time. And due to pending renewals from Smarsh. And the inability to move data quickly enough. We were forced to renew. Trapping us yet again for another year.

Reasons for switching to Smarsh

Global Relay although inexpensive has a poor user interface experience.

David L.

Used daily for more than 2 years

Review source

Reviewed May 2017

Worst experience of any vendor

Learning to never use them in any capacity again. Their product is so bad, I want to ensure that others learn from our experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

We signed up for Smarsh email archiving services for a small price per month per user. This is considered expensive, but we wanted a good service. We had about 26 users, so Smarsh should have been charging us monthly. It started fine and we were charged this amount, but slowly, after the first few months, Smarsh started charging for other services. These services were NOT agreed to at any time and they were not in our contract. The monthly amount ballooned to nearly triple the original price. Note that we never requested any change, any additional services. Smarsh on their own, and despite the contract started charging more. At the original monthly rate, Smarsh was already one of the most expensive options for archiving, but at three times the original rate per month, it was like charging an incredible amount for an ice cream cone. We terminated our agreement and started with another provider. Smarsh at that time still had our archived emails. They were only willing to give them to us for a ransom payment. There was nothing in our contract about a fee to receive our own emails back once our relationship with Smarsh ended. We could have downloaded those emails from them via FTP at no cost to them (which is the way most firms in this space do it). Even mailing them to us on an external drive would have cost no more than a few hundred $. Other problems as well, but I cannot discourage you enough from using Smarsh. Avoid at all costs unless you want to overpay for poor service, support, and having your content held at ransom.

Verified

Reviewer

Government Administration

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

Don't waste your money and sanity

My organization (a governmental entity) purchased Smarsh to help manager our email archive and to allow us to easily search and compile email for public records requests and litigation. Using Smarsh has been an exercise in constant frustration. You will get a slick sales presentation, but be prepared for almost constant error messages when trying to complete the simplest tasks, such as searching for email, moving email into a "case", and exporting. Not just once and awhile... maybe 25% of the time on a good day, 90% of the time on a bad day. And Smarsh has a lot of bad days. Customer service is a joke. A nice person answers and tells you to try again later. But I have not found a time of day (and I've tried early morning and late at night) when the Smarsh works noticeably better than at other times. Smarsh has at least a half dozen different error screens and popups, which is very telling. You will become familiar with them all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The archiving function appears to work reliably. The user interface is intuitive and well-designed.

Cons:

Searching, sorting, and exporting email from the archive is extremely unreliable, glitchy, and buggy.

Richard G.

Used daily for less than 12 months

Review source

Reviewed April 2018

Using the quality control module on to our voice recording has improved our overall quality

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Cons:

Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed March 2018

Very happy with the product.