Albi 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Albi

4.6

(40)

Pricing

Starting at $60.00 per month

About Albi

Albi is a restoration job management system built by restoration contractors, for restoration contractors. It equips restorers with everything they need from a technology standpoint to grow and scale their restoration companies.

Albi Screenshots

Albi Pricing and Plans

Starting price: $60.00 per month

Free Trial

Free Version

Basic

$60.00

per user, per month

No plan information available

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Albi Features

Popular features found in Construction CRM
Contract/License Management
Document Management
Project Management
Project Tracking
Quotes/Estimates
Reporting/Analytics
Sales Approval
Sales Pipeline Management
Scheduling
Task Management
More features of Albi
Accounting Integration
Activity Dashboard
Activity Tracking
API
Bid Management
Buyer Management
Calendar Management
Calendar/Reminder System
Change Order Management
Collaboration Tools
Communication Management
Contact Database
Contact Management
CRM
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Email Marketing
Estimating
Job Costing
Project Time Tracking
Reporting & Statistics
Subcontractor Management
Third-Party Integrations
Warranty Tracking
Workflow Management
Work Order Management

Albi Integrations

Zapier

Encircle

CompanyCam

EagleView

Albi User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.7

Functionality

4.2

Josiah K.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Great Value for Restoration and Construction CRM

They are responsive and easy to talk to. When you need a change they can generally get it done!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its fast to change from screen to screen, the Esign docs is also great!

Cons:

Automation is all through an outside source like Zappier which is an additional fee.

Reasons for choosing Albi

Functionality of the product for restoration and construction and that it is customizable.

Reasons for switching to Albi

it was slow, Clunky, no open API's, would not make any changes to that system and since being bought out by Xactimate they haven't made any changes that were good.

Vendor Response

Hi Josiah! Thank you so much for the stellar review! We appreciate customers like you! Zapier is only $19.99 per month. We are working on internal automation engine within the software. Expect something to be done by Q1 2022. If you want to take a deeper look into Zapier and what it can do, your account manager will be able to help!

Replied September 2021

Drew F.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Highly Recommend Albi for Restoration Business Management

My overall experience with Albi over the past four years has been fantastic. As the core PM and CRM software for our water damage restoration business, it has proven to be exceptionally reliable and effective. It seamlessly handles our job management, scheduling, and client data, contributing significantly to our operational efficiency. We haven't experienced any significant problems, and it consistently performs as expected. It's a dependable workhorse that has been invaluable to our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impressive aspect of Albi is its consistent reliability, especially for our restoration business's workflow. Over nearly four years, it has flawlessly managed our projects and client information without any technical issues or downtime. It reliably handles everything from job tracking to customer communication, which is crucial in our fast-paced industry

Cons:

There's very little to dislike, as my experience has been overwhelmingly positive. The only minor annoyance is the automatic logout feature after a period of inactivity. While I understand the security reasons, it can sometimes interrupt workflow when I need to quickly reference something after stepping away for a bit. However, this is a small inconvenience compared to the overall benefits.

Reasons for switching to Albi

Albi seemed to be a little more modern and had some additional features that were lacking in Xcelerate.

Eduardo R.

Verified reviewer

Construction

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2025

Cancellation Agreement

Cancellation Agreement We had an Albiware sales team called non-stop to try and earn our business for months. Once we actually decide to give a try we were told that if we did not like the platform we could get a full refund. We basically paid for the whole entire year subscription but only used a month of it. After numerous back and forward emails to cancel, now they are telling us that the contract we signed they do not give refund. We were using Housecall Pro before jumping onto Albiware also with a full year subscription, I mention that to Albi sales rep and he responded that they should give us a refund from Housecall Pro which they were going to. I would stay away from Albiware they are such a un-ethical company and crooks. Paid 3,500 dollars for a year and now we lost that money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, garbage, always has issues. False information. You have to pay for a training additional to the program, waste of money.

Cons:

They don't tell you everything upfront. Hard to get some one to answer the phone. too expansive, garbage.

Reasons for switching to Albi

Trying to go with a different platform that has dry log implemented.

Ramon D.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Why AlbiWare is the correct choice in choosing a CRM

I’m happy about the decision to purchase this CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly, customizable, and if you email AlbiWare they respond back immediately.

Cons:

It’s nothing that I don’t like. I have no problem with expressing my displeasures. Especially if it could help something become better. At this point in time I just don’t have anything that I’m unpleased about.

Reasons for switching to Albi

AlbiWare made things simple, [SENSITIVE CONTENT] is very helpful and walks you through the system step by step

Haylee R.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Love it so far!

The people are amazing, the product is wonderful. So far so good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so flexible and can be personalized to how we choose to run our company. I love that they have thought of everything! They have a solution to keep track of anything we need to. The customer service is amazing, and I love that they are still working to improve what is already great. It gives me piece of mind that they will continue to grow as we do.

Cons:

It's pricey, especially for a small company that is just starting out, we don't love that it's pay per user.

Reasons for choosing Albi

It was built specifically for restoration and is flexible to how we run our company

Reasons for switching to Albi

It was too rigid in what you could do within the software and very impersonal as far as trainings and set up

Nick D.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Best restoration job management system out there!

Albi was easy to implement and we got buy in from our team almost instantly!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It blows all of its' competitors out of the park feature wise. Custom reporting engine, phone integration, almost all features available in the mobile app, etc.

Cons:

Certain features/placement of information that our team desires is not out yet. However, the team has been working diligently in honoring our requests.

Reasons for choosing Albi

MUCH easier to use. More integrations. Better product overall!

Reasons for switching to Albi

All of the above products were clunky and didn't have a mobile app that was friendly. They took forever to load, and in our time using them they didn't develop new features.

Vendor Response

Thank you for the rave review Nick! We appreciate you and your team!

Replied September 2021

Keenan Z.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Up & Coming Must Have Product

They're super quick to respond and it sounds like they have a lot of things in the work. Overall, I'd say I'm happy we made the switch from Restoration Manager mostly because there wasn't a mobile app (worth a dang) available from RM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to fine phone numbers and addresses while on the go to follow up with customers promptly.

Cons:

I'm not currently able to access customer information through the app for projects that have been closed, so following up with customers can be a real hassle if the project has been recently completed & closed. I also cannot access, or change the estimate or contract total for the customer through the app to add a change order or anything sold after the initial project is setup from a desktop computer.

Reasons for switching to Albi

Ease of use, general functionality, and customization of platform tools.

Vendor Response

Hi Keenan! Thank you for your feedback! We are working on getting closed projects to show in the mobile app without filling the mobile app up and reducing performance. The financial issue is most likely a permission you may not have. We'll get on it!

Replied September 2021

Devin H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Showroom Ready Homes DFW Manager Review

Albi has been pretty great. As i've gotten more familiar it has proven to be a useful tool for our branch. With all of the documentation that is required in our field I am looking forward to you guys finding better ways to make documenting easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that my guys on the field can pull up the app on their phone and get going right away in terms of tracking data needed on the field. The timeline and the photo feature is one of my favorites. I also like e signatures all being in one place for our customers. Lastly I think it is awesome that you can record outbound calls. Looking forward to that growing in the next couple of months.

Cons:

I do not like that I can not merge callers on a recorded line. I also wish there were a space in the contact where we can add extensions for customers. I do think there are way to many hurtles in seeing invoices. I just to have a feature for invoicing and a feature for seeing projected sales. Not have to go through multiple windows to do this. I liked the way that ZOHO estimating software did theirs and I would consider looking into it. They made it easy to be able to navigate through estimates and invoices with graphs on sales for the month as well as projected numbers according estimates sent out for the week or even month. I understand you can see some of this in the status section but it feels like a small detail rather than a designated space on the website for this. Lastly, I'd like to you to consider a notebook section to each job that we can track specific measurements of jobsites on.

Faye A.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

ALBI is the one for your business!!

I love using ALBI in my daily work ... ALBI makes it easy for me to navigate my daily tasks and for me to be on top of managing other facets of our business from SALES to CLOSING AND DOCUMENTING our projects. I have no complaints... only appreciation to the ALBI team for creating this wonderful application!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been a Project Manager and IT Systems analyst for over 30 years and I can attest that using Albi for our business is "pain free". This software is so intuitive and very user friendly. I can tell that this application was developed knowing what are needed for a company to succeed and manage all aspects of processes....as this is an app that is one stop shop and integrates with many different apps.

Cons:

I cannot think of anything as they continue to enhance this software based on user requests and they deliver upgrades promptly.

Reasons for choosing Albi

Service and easy to use

Cindy L.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Albi is like no other program out there

Having multiple programs needed to run a business all in one location is wonderful. Especially love the customization to our company, everything is easy to use, we have everything at our fingertips. I am working in Albi all day long for various tasks, I have never run into a problem, nor a program error.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Albi Customized their program to work for our company. All of the features offered have given us the freedom to focus on our emergency service, we have eliminated the extra workload and extra cost of several programs because Albi is a program that covers just about everything. Customer Service/Account Manager was always available and very helpful, if there was something she didn't know she always found out and never failed to make contact with us to share.

Cons:

Integration from our old program is still in process, it has taken quite a bit of time, however we will wait patiently as this is very important to us and I am sure it is a bit tricky. The process of recording calls seems to need a bit of critiquing. All in all we are very happy with Albi and all it does.

Reasons for switching to Albi

We made the switch to Albi because you offered so much in one place, it was a big endeavor, and we have no regrets in doing so.

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