Sterling 2026: Benefits, Features & Pricing

Overall excellent experience. Salesforce is top notch and customer service has been responsive.

Sterling was easy to use but did not offer other checks as part of the site which made it difficult because the organization had to rely on other vendors to get that information.

Checking on this company after my own horrible experiences, I wasn’t surprised to find that it is popular specifically because it costs less for client companies than most of their companies. However, bottom-dollar usually comes with bottom-of-the barrel quality, and companies need to recognize that before signing on with Sterling. — In my recent experience with two of their service sites for background checks and information verification, I found that accurate data entry is nowhere near the Sterling strengths, as they’ll literally list a college course completion as being 5 years before you even started attendance. Or past employers will be listed with dates up to TWENTY YEARS off! Trying to enter or correct info is a nightmare, with site connectivity/ operation simply dropping if you hit the “Next” tab at the bottom of page. And, as if their site being slower than dial-up internet weren’t bad enough, you may have to enter and re-enter the SAME data 6 or 7 times before it finally saves. . Oh, and customer service? There is none, as everything is automated, including their listed phone support service. You’re looking at a minimum of two days response, usually just in the form of a new link sent for your info entry process. (Yes, their site drops you — only on 2-3 pages into their 22-page required process — and then you can’t automatically get back into it.) So, the “twenty minutes” their site says it will take at the start is really more like 8 hours of the most frustrating and slow website design you’ll ever encounter. Literally, it takes longer to finish their required online data entry than it takes for them to collect your background results… which will be wrong because you couldn’t fully enter or edit your info on time. . And, it doesn't get any better after that, as the rest of the Sterling processes on other sites/ links will also be bad. Like where you’re asked to enter citizenship, you won’t find the United States or the United Kingdom among their options. Just entering a telephone number, finding your country code is difficult, and then you have to enter the area and the actual telephone number all in separate (slow) data boxes. And, OMG, just avoid entering dates if you can, because the site won’t let you just TYPE a date, instead giving a calendar for the current month… and making you go backwards month-by-month to provide a date. . Think about that. You going to enter your 30-year old wife’s date-of-birth in such a system? . Absolutely, the worst system I’ve ever seen… and I been around since before the internet.

The low cost and ease of use makes this product perfect for our needs.

Overall, they are a good provider, and one of the only ones in Canada that doesn't a decent job at performing pre-employment checks. Their platforms needs updating as does their SLAs with customers.

As mentioned in my Pros section, running background checks were relatively easy but the customer service gets a 0/10/. Only option to pay is by ACH without a service fee. $5500 in background checks over the course of a few months and now I have to ear 3% using credit card.

So far, not great. The implementation and integration has not been a good experience.

Quick and helpful fulfillment of our diverse background screening process under low-to medium volumes.