Attentive 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Attentive

4.8

(108)

Pricing

Pricing available upon request

About Attentive

Attentive is an AI-powered platform for SMS and email marketing, designed to enhance customer interactions with advanced technology. It serves industries such as retail, e-commerce, travel, hospitality, food and beverage, entertainment, media, fitness, and wellness. The platform supports businesses in improving customer engagement and loyalty.

Attentive offers messaging capabilities through SMS, RCS, and email channels. It features personalization technology that customizes messages in real-time using individual customer data. The system includes analytics with customizable reports, tools for list growth, and an AI engine that creates effective campaigns efficiently.

The platform provides international reach across numerous countries, enabling global customer connections. It includes compliance tools to protect businesses from regulatory risks while ensuring message deliverability. The system integrates with various e-commerce, customer service, loyalty, and data platforms. An automated reply feature enhances communication by providing accurate responses to customer inquiries.

Attentive Screenshots

Attentive Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Attentive Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Attentive
A/B Testing
Activity Dashboard
Activity Tracking
API
Audience Targeting
Automated Responses
Campaign Analytics
Campaign Management
Campaign Segmentation
Chat/Messaging
Conversion Tracking
Coupons
Customer Database
Customer Segmentation
Customizable Branding
Customizable Fields
Data Import/Export
Email Marketing
Group Messaging
Lead Management
Marketing Automation
Mass Texting
Mobile Access
Mobile Alerts
Multi-Channel Marketing
One-to-One Messaging
Push Notifications
Real-time Conversations
Reminders
Reporting & Statistics
ROI Tracking
Sales Analytics
Segmentation
SMS Marketing
SMS Messaging
Text-to-Win
Third-Party Integrations

Attentive Integrations

Klaviyo

Integration rated 4.8 from 10 reviews

Shopify

Shopify Plus

ActiveCampaign

AfterShip

AWeber

See all 49 integrations

Attentive User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.8

Functionality

4.5

Heather N.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Attentive is truly the best.

Overall, a great partner for our brand. I’ve been working with them for over 6 years and they are consistently wonderful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are constantly innovating and always bring the latest technology to the table. They offer great service and always offer opportunities to participate in beta tests.

Cons:

Some of their tools require additional costs that are unfortunately not within our budget. We had to forgo using as a result.

Danielle B.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Leader in SMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. It has an extremely intuitive interface as well as an accessible customer service team. They are always beta-testing new features and have tons of educational opportunities to hear about the new features and connect with their team.

Cons:

There were a few things I thought their tool was lacking initially but their innovation team is constantly cranking out new functionality and connecting with clients for feedback. I have seen several of these new developments launch already and others are in testing phases to launch soon.

Reasons for switching to Attentive

Attentive has established themselves as a thought leader in this space. They continue to invest in expanding their platform

Timothy H.

Verified reviewer

Information Technology and Services

2-10 employees

Used monthly for free trial

Review source

Reviewed September 2022

Sales People are Borderline Harassment

They are annoying and spammers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

None. Their sales people love spamming potential customers to the point where they go out of their way to leave negative reviews.

Cons:

Their salespeople are rude and spam your company emails. We've told them to STOP EMAILING us but they keep persisting. We NEVER joined their lists but somehow they are spamming us.

Vendor Response

We're sorry to hear about this experience after your free trial. We've passed this feedback to the team. Please reach out to sales@attentive.com if there's anything else we can do to assist.

Replied October 2022

Kirsten H.

Verified reviewer

Consumer Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed July 2021

Great product, excellent customer service

We are very happy with Attentive. It's a strong revenue-driving channel for our business and I cannot say enough good things about the customer support team. Our Account Manager is so responsive, he tailors his strategic recommendations to suit the needs of our business, and it's clear that he has our best interest in mind. The team at Attentive is also great at providing us access to BETAs and ensuring we're maximizing our use of the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Attentive is very user-friendly. It's a turnkey, impactful solution for driving results with SMS marketing. It has completely changed the game for us in terms of lower funnel marketing strategies.

Cons:

Since I'm not the primary user of our account, I don't have as much insight into this. At this point, the software suits all of our needs. The one thing we would benefit from is more robust reporting so that we can build on learnings and always be improving our strategies.

Reasons for choosing Attentive

We felt that Attentive was best-in-class due to their customer support, their strong book of business and their turnkey SMS solutions.

alia y.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

After Our Free Trial SMS was our 2nd Highest Revenue Channel

Amazing, we had no idea how much money we left on the table by not having an sms program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Onboarding process and white glove is top notch. We were guided through by our account manager and were able to have a comprehensive SMS strategy super quickly. Attentive automatically comes with a pop-up modal to collect email AND sms which is not something many other SMS providers have. It’s a super simple sign up process for our customers. They start you off with a shared shortcode (this is phasing out) but most other sms platforms we explored did longcode and didn’t offer any solutions to get quickly set up with shortcode. Recently, they just added new segmentation features! Exciting to see everything on their product roadmap.

Cons:

I think there could be some improvements to analytics. They do have dashboards that give you some high level stats. Generally, I end up exporting all my reports anyway and that’s what I find myself doing here as well.

Reasons for choosing Attentive

- onboarding - shortcode - integrated pop-up - integrations with other tech stack - funding and product roadmap

Connor J.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed September 2022

A good platform, but very expensive for SMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the performance of the software, but despite the great performance the pricing structure for month-to-month plans as well as long-term agreements didn't make sense.

Cons:

I disliked the requirement to sign long-term agreements to get decent pricing. Additionally, some of the sales presentations had carrier charges listed in a small, gray text that made it more difficult to see the overall cost per SMS you were getting.

Reasons for switching to Attentive

I made the switch to see if Attentive was able to provide much better results that could justify the higher price.

Zenia P.

Verified reviewer

Retail

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed December 2023

You won't regret it

Very positive. The sales person was a little... persistent for my personal tastes, but very friendly and professional - and you know what? It worked for her so I can't even judge. They've done great things for our email sign ups, and while SMS has been slower to grow, we see good returns and that growth is continuous.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Attentive team are... well... Attentive! They stayed lock-step with me every step of onboarding, and have been extremely quick and helpful if I run into questions. The platform works well and we've seen good returns. I was especially pleased that they haven't charged us their minimum charge, only for what messages we've sent. (But don't tell them that... ;) ) OH! I forgot the best part! The sign up units work like a hot damn. We saw massive amounts of sign ups in comparison to our old system. Very happy.

Cons:

Once or twice I've run into issues with not being able to delete campaigns. I also dislike the way they set up the dropdown for choosing a send time... very small complaints!

Reasons for choosing Attentive

The sales presentation and their patented sign up process. They did the best job of convincing me that not only would I have results, but the support to get them.

Lisa P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Highly Recommend

We've seen conversions happen quicker making ROI increase. The tools Attentive provides us with make marketing via SMS easy and viable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with our ESP was flawless and the reports you have access to quickly help you audit what is and possibly is not working so you can adjust quickly. Campaigns, Journey, and Sign Up Forms are easy to create and the UX of each step creates instant fail-safes. I'd say the best parts are the communication with the Whiteglove service & our Account Manager; it's quick and business casual so you can get the answers & fixes you need quickly (even past working hours). I love that they schedule calls with their customers so their Product Team can get a real insight into what we would like for platform updates that would help with any areas we get stuck in. What possibly tops the quick communication would be the legality fail-safes involved. Attentive has you covered with all the FCC/FTC guidelines and you can tell the partnerships they have with the Carriers are positive. The best SMS Marketing program I've ever used.

Cons:

I can't say I do. They are constantly upgrading features.

Reasons for switching to Attentive

Ease of use (UX is much smoother with Attentive), legal knowledge, and quick service.

Aslihan D.

Verified reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

It's all about the people

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While the overall technology, functionality, segmentation and user experience is easy to use, straightforward and intuitive, I've been most impressed by the Attentive team, from the sales team that approached us to our Client Strategy Manager to the customer service team. The entire team performs above and beyond, they care about their client's success and they work relentlessly to help us achieve our goals, with a big smile on their face.

Cons:

Attentive has significantly more integration with Spotify then SFCC right now and while integration with SFCC is being developed, there are many features that we currently cannot take advantage of.

Reasons for choosing Attentive

More robust functionality, Attentive company, team members and overall culture seemed more professional and trustworthy and while it was more of an expensive proposition, we felt that Attentive provided more value for the money.

Evan B.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

4 Stars

Introducing text message marketing has helped take our overall marketing strategy to the next level.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. The customer experience within the sign up units. 2. The ability to acquire new customers through IG Swipe Up. 3. The ability to integrate segments/lists from Klaviyo—our email marketing platform.

Cons:

Does not easily integrate with non Shopify Plus accounts. Would also like to be able to filter by products with the Journeys feature.

Reasons for choosing Attentive

Offered features Emotive could not in terms up sign up forms.

Reasons for switching to Attentive

Didn't offer the tools our businesses needed.

Showing 1 - 10 of 108 Reviews

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