Attentive 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Attentive

4.8

(108)

Pricing

Pricing available upon request

About Attentive

Attentive is an AI-powered platform for SMS and email marketing, designed to enhance customer interactions with advanced technology. It serves industries such as retail, e-commerce, travel, hospitality, food and beverage, entertainment, media, fitness, and wellness. The platform supports businesses in improving customer engagement and loyalty.

Attentive offers messaging capabilities through SMS, RCS, and email channels. It features personalization technology that customizes messages in real-time using individual customer data. The system includes analytics with customizable reports, tools for list growth, and an AI engine that creates effective campaigns efficiently.

The platform provides international reach across numerous countries, enabling global customer connections. It includes compliance tools to protect businesses from regulatory risks while ensuring message deliverability. The system integrates with various e-commerce, customer service, loyalty, and data platforms. An automated reply feature enhances communication by providing accurate responses to customer inquiries.

Attentive Screenshots

Attentive Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Attentive Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Attentive
A/B Testing
Activity Dashboard
Activity Tracking
API
Audience Targeting
Automated Responses
Campaign Analytics
Campaign Management
Campaign Segmentation
Chat/Messaging
Conversion Tracking
Coupons
Customer Database
Customer Segmentation
Customizable Branding
Customizable Fields
Data Import/Export
Email Marketing
Group Messaging
Lead Management
Marketing Automation
Mass Texting
Mobile Access
Mobile Alerts
Multi-Channel Marketing
One-to-One Messaging
Push Notifications
Real-time Conversations
Reminders
Reporting & Statistics
ROI Tracking
Sales Analytics
Segmentation
SMS Marketing
SMS Messaging
Text-to-Win
Third-Party Integrations

Attentive Integrations

Klaviyo

Integration rated 4.8 from 10 reviews

Shopify

Shopify Plus

ActiveCampaign

AfterShip

AWeber

See all 49 integrations

Attentive User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.8

Functionality

4.5

Heather N.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Attentive is truly the best.

Overall, a great partner for our brand. I’ve been working with them for over 6 years and they are consistently wonderful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are constantly innovating and always bring the latest technology to the table. They offer great service and always offer opportunities to participate in beta tests.

Cons:

Some of their tools require additional costs that are unfortunately not within our budget. We had to forgo using as a result.

Stephen C.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

A great platform for SMS

Happy with all the features they offer, the price point is competitive, and the support is top-notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was really easy to learn, and the layout was very intuitive. Support was amazing, and if we ever had a question or a glitch, we could get it handled almost immediately through live chat. We also never had issues with segmentation and delivery. And when building campaigns, you have an AI block that helps you come up with more creative language.

Cons:

We used it as a standalone sms program, so integrating with our email platform and trying to navigate who does what where added some time and difficulty.

Reasons for choosing Attentive

They had a better price and more features than Klaviyo at the time.

George W.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed November 2022

SMS Marketing Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was pretty straightforward to design messages and send them out.

Cons:

I felt the tool took tool long to create new campaigns. P

Sarah F.

Verified reviewer

Apparel & Fashion

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed September 2024

Attentive text messaging service helped my business to an extent

Overall they were helpful but i had so many technical issues that i ended up not being able to properly use the service to it's fullest potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoyed the automated cart reminders and text alerts and text blasts

Cons:

I didnt like the pricing, and their landing page to sign up for texts was awful It wouldnt finalize the sign up for text alerts if the customer clicked the landing page from facebook

Reasons for switching to Attentive

They offered a free trial and lowered pricing

Rachel D.

Verified reviewer

Retail

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed February 2024

Attentive is an integral part of our marketing strategy!

Excellent! It is great for a small business like ours and the scheduling and analytics are extremely helpful. The app itself doesn't require consistent attention outside of that as long as you have your flows set up correctly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of use, the extremely quick and efficient customer service, and how often they launch new products.

Cons:

Integration of some of their new features was not possible without hiring a developer on our end. Since we don't have a developer in-house this was an additional cost to us that we didn't forsee. I was not impressed with the email platform in comparison to Klaviyo which we've used for 10+ years.

Reasons for switching to Attentive

They were far behind the technology of Attentive at the time.

Meghan M.

Verified reviewer

Consumer Goods

201-500 employees

Used other for less than 12 months

Review source

Reviewed July 2021

Your biggest asset: The People

Amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The people. Our rep [SENSITIVE CONTENT] is amazing. Her attention to detail; willing to jump in and help along with guidance on overall best practices and strategy is tremendous. She is a valued asset and quickly became a critical extension of the Simon Pearce team. [SENSITIVE CONTENT] was a wonderful sales representative and amazing to work with. Answered all of our questions and made our onboarding seamless.

Cons:

The only thing I wish is that it had a two way integration with our ESP Bluecore. Currently only 1 way and we have to do custom dev for 2 way. I want to keep attentive the people have made it but I will have to think hard about having an ESP that does not talk to our SMS. I want to keep both separate as we LOVE Attentive that much; however, not having this does give me pause for next year and I will have to think long and hard before signing another contract with Attentive.

Reasons for choosing Attentive

Bronto was sub par in their email game. Of course they were going to be sub par for SMS However, they were considered due to the 2 way integration of information. Ability to create and launch campaigns in 1 place.

Eszter D.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Great SMS marketing tool, offering a lot of integations

Attentive offered the best free trial when we reviews our sms marketing options. They offer great hands-on onboarding, their implementation is very helpful. They actually create the pop up forms and walked us through the entire process. The user interface is very easy to use on desktop.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Gorgias to centralize all our social media, customer service and email communications and the fact that Attentive offers a full integrations with Gorgias was the deciding factor for us when we reviews SMS marketing options.

Cons:

The user interface in the mobile version could be improved.

Reasons for choosing Attentive

Attentive offers a full integration with Gorgias

Verified

Reviewer

Consumer Goods

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

Love Attentive!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so easy to split test messages, unlike our previous provider. They also have a weekly call with us where we discuss best practices, improvements we can make, or integrations we may want to use. They care a lot about our success and keeping us as customers.

Cons:

Currently, a lot of their features are available for shopify, but not our current shopping cart (salesforce). There's a salesforce email integration, but not a cart integration yet — hopefully this is on the horizon so we can unlock more features.

Reasons for choosing Attentive

Better pricing, better walkthroughs of the product, they're able to answer any questions we have about the product, their free trial, and their continued interest and investment in our program.

Verified

Reviewer

Retail

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed March 2021

Amazing Product

I really love this product but as a one person marketing operation for a whole company I am struggling to use this product everyday after holiday season.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the format for sending text messages with the Link shortening and the layout they provide that looks like an actual message helps me visualize

Cons:

Setting up the campaigns when I was getting started was a bit confusing for the sign up marketing box on the website.

Reasons for choosing Attentive

We want to upgrade our website from squarespace, and getting attentive and realizing how much more they could connect with this program and maximize our potential has pushed us into this new development.

Bill L.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

It's doing ok, can see improvement needed

Its ok not too bad but as a startup, I wish there was more integration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact it can help us automate things in marketing and help us grow by controlling SMS and email going out. It has AI as well which is life changer.

Cons:

its growing fast and got a lot of product to choose from so makes it more complicated

Showing 1 - 10 of 108 Reviews

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