Giosg 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Giosg

4.5

(45)

Pricing

Starting at €199.00 per year

About Giosg

Giosg is an artificial intelligence-enabled sales acceleration software designed to help businesses increase conversions and streamline lead lifecycle using conversational marketing, support, and sales solutions.

Trusted by over 1200 companies around the world, Giosg software allows sales teams to deliver personalized experiences among customers via targeted live chat, AI chatbots, and interactive forms.

Giosg's live chat module offers capabilities to serve customers efficiently, increase sales and engage with customers. It helps businesses expand reach, improve efficiency and make interactions meaningful for each visitor using a simple swimlane view.

Giosg Screenshots

Giosg Pricing and Plans

Starting price: €199.00 per year

Free Trial

Free Version

Basic

€199.00

per year

No plan information available

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Giosg Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Giosg
A/B Testing
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Appointment Scheduling
Audience Targeting
Chatbot
Chat Transcript
Collaboration Tools
Communication Management
Configurable Workflow
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Document Storage
Drag & Drop
Event Triggered Actions
For Automotive Dealerships
For Developers
Forms Management
Geotargeting
Group Messaging
Human Handover
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Qualification
Live Chat
Monitoring
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
New Car Dealer
Offline Form
One-to-One Messaging
Performance Metrics
Proactive Chat
Product Recommendations
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Service Department
Shopping Cart
Single Sign On
Social Media Integration
Surveys & Feedback
Template Management
Templates
Used Car Dealer
Video Chat
Website Integration
Workflow Management

Giosg Integrations

HubSpot CRM

Microsoft 365

Zapier

Zendesk Suite

Messenger

See all 7 integrations

Giosg User Reviews

Overall Rating

4.5

Ratings Breakdown

53%

47%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.8

Functionality

4.2

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

We see that Giosg generates more conversions ..

they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)

Cons:

n.a. i dont know anything I did not like

Miia M.

Verified reviewer

Banking

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Giosg review

Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has been very easy to use, it gives you much needed data and the support has been always excellent.

Cons:

For our needs it has always worked well and if we have wanted some improvements, we have always got them as well.

David R.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Good, reliable live chat for SMEs

Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.

Cons:

The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too.

Reasons for choosing Giosg

The multi tenant model allowing multiple users and websites on the same licence.

Kirsi H.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Great product, excellent service

Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq.

Cons:

I can't think anything negative about this product.

Reasons for choosing Giosg

Easy to use, looks good, great service, high quality and reliable Finnish company.

Jukka A.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Flexible solutions for multichannel markting and customer service

We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg

Cons:

I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top.

Milena Z.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

giosg is the go to

Excellent co-operation exprerience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is very versitile and easy to navigate.

Cons:

Features could be more managable in the settings.

Reasons for switching to Giosg

Diversity and currentness of the product.

Sara-Mia S.

Verified reviewer

Sporting Goods

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

The platform is easy to use

The platform is easy to use and learn to use. A very good tool for sales support as well as for customers when they need to get in touch with customer service quickly. In addition, Interaction designer and chatbot are good ways to create more specific information for different pages in the online store.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to use for both the customer and the agent.

Cons:

Sales / conversion are not currently performing optimally.

Andrew S.

Verified reviewer

Real Estate

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Helping customers when your offline and online

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, directly helping customers get the service they require.

Cons:

A simpler reporting system would help when asked to pull reports, it is almost like you can't see the wood for the trees because there are too many options, when we want to just monitor our KPIs.

Anni S.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2021

Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use for professionals at the social and healthcare industry. Our customers have been satisfied about this new service. Also the integrations with the 3rd party providers were easy to create and easy to use on daily basis.

Cons:

Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data. Also the canned answers should be filtered or somehow more user-friendly. We would be also more satisfied, if the Interaction Builder feature would always be included to the service itself.

Reasons for switching to Giosg

Because VideoVisit didn't refill our needs and requirements.

Jyrki H.

Verified reviewer

Insurance

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Great live chat

We offer an integrated chatbot and live chat on two websites. Overall the experience has been excellent. Almost flawless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Giosg chat is easy to configure, easy to use and reliable. The people at Giosg are lovely and they have supported us through the years wonderfully. No complaints. Great products. Great company.

Cons:

Hard to find any negatives. Giosg chat did everything we wanted and it could do even more.

Reasons for choosing Giosg

Integrations, features and price.

Showing 1 - 10 of 45 Reviews

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