Kommo 2026: Benefits, Features & Pricing

Kommo transformed how we manage our sales pipeline. As a small team running multiple projects, having all conversations centralized in one place made a real difference. The messenger-first approach fits perfectly with how business actually happens in Latin America - through WhatsApp and Instagram DMs. It took about two weeks to fully set up our workflows, but once running, the automation handles most of our lead nurturing. Support was responsive when we needed help. It's not perfect, but it delivers solid value for SMBs focused on conversational sales.

The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months.

The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform.

The best in a long time with a CRM System. No big doubts or difficult of learning the functions the system gives to it's users.

My overall experience with Kommo has been very positive. The platform helped a lot with organizing leads, improving sales process control, and increasing team productivity. It’s a modern, efficient CRM that’s definitely worth it for the price.

Overall my experience with Kommo has been very positive. The WhatsApp integration made daily work much easier, helped organize conversations and leads, and improved the entire sales workflow.

Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support.

Overall, my experience with Kommo has been positive. It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes. The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks.

Sometimes the platform seems plastered in the issue of visibility, but salesbot is extremely useful and I can have a 7/10 user experience using Kommo