Kommo 2026: Benefits, Features & Pricing

Kommo transformed how we manage our sales pipeline. As a small team running multiple projects, having all conversations centralized in one place made a real difference. The messenger-first approach fits perfectly with how business actually happens in Latin America - through WhatsApp and Instagram DMs. It took about two weeks to fully set up our workflows, but once running, the automation handles most of our lead nurturing. Support was responsive when we needed help. It's not perfect, but it delivers solid value for SMBs focused on conversational sales.

The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months.

The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform.

The best in a long time with a CRM System. No big doubts or difficult of learning the functions the system gives to it's users.

Overall, my experience with Kommo has been very positive. I’ve mainly used it to get in touch with leads, manage conversations, and follow up more efficiently, but I’ve also used the platform for other marketing-related purposes. It works really well for centralizing communication and managing daily workflows. The platform itself is very good and reliable. For most day-to-day tasks, everything feels intuitive and easy to handle. However, when it comes to more complex adjustments or advanced configurations, the tutorials are not always enough. Some setups require more effort, testing, and time to fully understand. Ideally, it’s better not to depend on support, whether for onboarding or for solving issues, because they’re not always very helpful in those situations. More complex problems can take time to resolve, and getting clear guidance isn’t always straightforward. That said, overall Kommo is a great platform. Features like bulk messaging and bot configuration can take some work to set up, but once everything is properly configured, it delivers a lot of value and supports both lead management and marketing needs very well.

My overall experience with Kommo has been very positive, especially from a technical standpoint. The platform shines when it comes to API capabilities and documentation, making it a great fit for custom integrations. However, bridging the gap between the product's technical depth and the support team's knowledge would make this a truly gold-standard solution

My overall experience with Kommo has been very positive. The platform helped a lot with organizing leads, improving sales process control, and increasing team productivity. It’s a modern, efficient CRM that’s definitely worth it for the price.

Very satisfied, because he optimized my time management for attracting clients. Enabling greater customer engagement.

Overall my experience with Kommo has been very positive. The WhatsApp integration made daily work much easier, helped organize conversations and leads, and improved the entire sales workflow.