Cherwell Service Management vs Freshservice: Which is best for you?

The feature I like most about Cherwell is it's workflow management feature for IT change controls.

There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.

It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.

Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion.