ChurnZero 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ChurnZero

4.7

(129)

Pricing

Starting at $12,000.00 per year

About ChurnZero

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.

Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.

ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.

ChurnZero Screenshots

ChurnZero Pricing and Plans

Starting price: $12,000.00 per year

Free Trial

Free Version

Basic

$12,000.00

per year

No plan information available

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ChurnZero Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of ChurnZero
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Alerts/Notifications
API
Audit Trail
Behavior Tracking
Calendar Management
Calendar/Reminder System
Calendar Sync
Call Logging
Checklists
Churn Management
Client Database
Client Management
Client Tracking
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Creation
CRM
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Email Management
Email Marketing
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
For iPad Devices
Gantt/Timeline View
Goal Setting/Tracking
Health Score
Interaction Tracking
Knowledge Management
Leaderboards
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Opportunity Management
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Renewal Management
Reporting & Statistics
Revenue Management
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Trend Analysis
Search/Filter
Segmentation
Self Service Tools
Sentiment Analysis
Single Sign On
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Analysis
Third-Party Integrations
Time Tracking
To-Do List
Trend Analysis
Visual Analytics
Widgets
Win/Loss Analysis
Workflow Management

ChurnZero Integrations

Salesforce Sales Cloud

Integration rated 4.8 from 11 reviews

Segment

Help Scout

HubSpot CRM

Pipedrive

Jira

See all 32 integrations

ChurnZero User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

23%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

4.9

Functionality

4.4

Doug M.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed March 2022

Game Changing CS Platform for Companies of All Sizes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CZ team and culture are easily two of the most important factors in why we chose ChurnZero. They're tremendously responsive, incredibly supportive, and understand the CS is a growing field and no one has all the right answers all the time. Our team has been able to adopt and onboard the CZ platform with ease and without an administrator being dedicated to its setup. The ease of configuration, implementation, and integrations were key to being successful immediately. Big shoutout to [SENSITIVE CONTENT] - our Success and Implementation team. The support we've gotten has been next-level, and I owe a huge amount of our success with the system to the CZ team proactively knowing what we'd need and leaning in to assist.

Cons:

The UI can be clunky. I really hate the slide out drawer nav ... but there really aren't any details of the system where there are complete misses.

Reasons for choosing ChurnZero

ChurnZero's team approach to our success made them stand out above the competition. They knew where we were on our CS journey, and met us there instead of trying to force us to fit their ideal customer model. We had some unique data issues that they were able to listen to, understand, and resolve, which helped confirm our decision that we'd be understood throughout the process.

Reasons for switching to ChurnZero

Competitive solutions/organizational decision.

Doug M.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 6 months

Reviewed July 2021

The software is great, the team is amazing

Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but ChurnZero definitely puts customers first, and we've enjoyed every minute of the partnership so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team that supported our onboarding and success has been absolutely next level. Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown. For the last 2 years, our org has operated without a CS platform, so bringing ChurnZero in to the fold has been an immediate game changer for our CS org. The ease of use for CSMs, the increased visibility into tasks, responsibilities, and journeys/plays has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to support our needs. We're still early in our lifecycle with ChurnZero, but have been blown away. As we continue to dig in, we know there's a lot to do, but we're excited at what the platform has unlocked for us already!

Cons:

The only downside is the inability for an admin to delete custom fields that they created on their own (requires a support ticket). I understand the purpose, but as someone who builds first and thinks later, this leads to a bit of a slow down when I need to go back and clean things up. On that note, the support team has been incredibly responsive and supportive. Second "negative" is the lack of flexibility with the default "dashboard" the command center. Our CSMs/segment leaders would love the ability to create/define/build their own weekly views, but we've been able to make do with the default command center and some custom dashboards.

Reasons for choosing ChurnZero

We were able to narrow our selection down based on a few critical criteria: Health Scoring and flexibility, ease of task management and visibility, Automations through plays - enter and exit criteria, extensibility with our other systems (looker, salesforce, pendo, bigquery), data security, and ease of working with the team. Frankly, several options fell out of consideration for being too pushy/salesy too early in the process.

Reasons for switching to ChurnZero

Gainsight released a competitive product to Pendo (Gainsight PX) and we mutually decided to part ways a few years ago. Gainsight was too much engine for our org at the time, and caused what we refer to as "CTA Hell" based on overly automated alerts.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Ok Tool but Will Deceive to Close the Sale

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Journeys and Plays both have some great elements to them. Journeys for tracking the path of an account through their experiences. Plays for automation or processes.

Cons:

During the sales process they told us their integrations worked a certain way and they had certain functionality that they later told us did not work when we tried to get it up and running during the onboarding process. Unfortunately, this occurred quite a few times with little to no recourse. It is very clear that their team is ok with stretching the truth or not giving the full answer in order to close a sale. If they had been honest with the functionality the whole time it would have been easier to adapt but unfortunately, they kept changing their story causing us to lose time and money in continually changing our processes to suboptimal methods as they revealed the product did not work as expected. Particular pain points: - Emails can be sent from ChurnZero but only with one recipient. - Despite claiming to have a Segment integration, it is not a full integration and is intended for only events. They can set it up to accept attributes but it can be very glitchy. - The HubSpot integration is only "bi-directional" for some attributes and not others. This is not outlined anywhere. - The HubSpot sync only syncs tasks, there is no sync for emails or notes. - The Custom Table interface (where integrations sync to) is really badly formatted making it difficult to read. - The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations. - If a Play is created for an account it creates it for every single contact on the account even if it's just creating a single task for the account - The UI is a little glitchy in places formatting weirdly - There's no way to add your own attributes or upload csvs, all this needs to be done by sending the information to their team. - There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list). I'm sure there's many other nuiances we still have yet to discover. We were really excited for this tool and the possibilities but unfortunately it has been a lot of let-downs in the functionality.

Vendor Response

Thanks for the review. It is appreciated and I'm sorry we got off to a bad start. 1) I do object to the word "deceive"; it may be miscommunication or lack of deep knowledge or even sloppiness. Since we, of course, believe in customer success, we know that deception at any point bites back. We wouldn’t knowingly deceive, but we'll work to improve in our communication to customers and prospective customers alike. 2) We do see consequences from this problem and you have been given recourse. We have changed our development schedule to build functionality to bridge the gap here. This is the price we are paying from the problem and it is a big one. We will strive to deliver on what was promised to you and your team. 3) Thanks for the thoughts on some of the other features. They are great feedback for our team. I will make sure they read this. I believe we have tried to make right what was a bad start to the partnership. I hope we can continue to show that we have the best interest of our customers in mind.

Replied December 2018

Des S.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 12 months

Reviewed October 2025

You have to get ChurnZero for your team!

ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful!

Cons:

It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay.

Elsie C.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed July 2021

ChurnZero changed my life!

It's been overwhelmingly positive. I absolutely love the Customer Success Managers that I've been lucky enough to work with - they have been wonderful! I'm at a place where I've been with CZ for nearly 3 years and I feel like I still have so much more to get out of it - it's the gift that keeps on giving. I think this might be the most dramatically positive review I've ever written!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ChurnZero gives you visibility on every customer who interacts with your organization. It is an incredibly robust tool that is limited only by the data that you send to it! If you spend the time to get to know all of the ways that you can leverage CZ you'll never look back. It has completely changed the way that we are able to interact with and empower our customers. The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world. They have fantastic webinars and weekly content so it's just the beginning of your best practice adventure.

Cons:

I'll admit it was tricky to set up. But any system like this will be! That's the nature of robust systems - you need development work and a clear picture on where you are going. But you'll get an implementation specialist who will guide you through every step and (provided you have developer availability!) you can get through it easily. The only other Con I have is that the Email Tool can't be used for Email Marketing - it's great for one-on-one messages but you can't create big colourful branded emails in it. It's just not robust enough. Instead, I create these in Hubspot and port over the HTML code which is a great workaround but very time consuming. But CZ put out so many massive enhancements and new features I have absolute faith that they'll work on this one day and I'm happy to wait until then (that's saying something!)

Reasons for choosing ChurnZero

It was the most robust! They had an implementation specialist who could walk us through the whole process. They are constantly releasing huge features and enhancements. Everyone is the best at what they do!

TJ H.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed July 2021

ChurnZero gives you the most bang for your buck!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about ChurnZero's software is the responsiveness of their team and their reflective approach to product development. Their CS team is best in class, and their product is constantly updating to reflect requests from customers. Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources.

Cons:

There are times where the UX is confusing to me, but once I figure out how to find something, its very easy to use.

Reasons for choosing ChurnZero

ChurnZero was in a sweet spot between our primary considerations: cost and functionality. It had the right number of features that we were looking for in a price point that fit our budget. Other products were either too expensive or didn't do enough of what we wanted.

Ashley S.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Reviewed July 2021

Swiss Army Knife for your CS Toolset

Great experience from the start. The implementation team is top notch and the customer success team is responsive, knowledgable, and always willing to go the extra mile. ChurnZero has truly reformed our customer onboarding experience and we are working to set up similar processes for customer adoption.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way. This not only helps us to perform better as a CS org, but allows are customers to achieve better results.

Cons:

Native dashboards leave a little something to be desired. Upgrading to Enterprise Edition would solve that problem.

Reasons for choosing ChurnZero

We selected CZ because of the cost and ease of implementation.

Pauline S.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Reviewed July 2021

Great CS platform

CZ makes it much easier to segment clients and contacts, and to reach out to the right accounts and contacts. Plays and Journeys are sometimes a bit difficult to link (emails to be sent semi-automatically after a specific step of the journey has been completed for example) and Journeys are really something the CSMs struggle dealing with. Otherwise, the Support is always very reactive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multi-currencies, Integrations with other tools we use internally (Salesforce, Wootric, Webhooks, Intercom), ability to create as many segments as needed, native NPS surveys

Cons:

Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available only in one language (sending NPS Surveys in different languages means creating different surveys which will result in having several NPSs for the same product - which is not what we want)

Reasons for choosing ChurnZero

Not sure, I was on a sabbatical when my manager decided to make the switch to another tool. But I guess CZ ticked more boxes than the other alternatives that were considered.

Reasons for switching to ChurnZero

We weren't using Amity - no adoption from the team (the one who set it up left the company and we probably never tried to get the best out of Amity)

Brendan N.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for less than 12 months

Reviewed July 2021

Powerful tool, great company, leaves some to be desired.

Our experience to date with the account and services teams at ChurnZero has been extremely positive. All high-energy folks who are ready and willing to help. With ChurnZero, we genuinely feel like we're able to understand the risk to our business and manage it in a consistent and scalable way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can see the health of each of the customers (and customer segments) my team is managing. This provides visibility we were lacking before we had ChurnZero. We're still getting used to the Playbooks and Journeys, but there are a lot of rich features that automate tasks we were previously managing manually. I expect that ChurnZero will save our global CSM team countless hours per month tracking activities, tasks & collecting data over the next year.

Cons:

There are certain workflows that are unnecessarily painful in ChurnZero, like searching for an account. For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown.

Reasons for choosing ChurnZero

ChurnZero had the ability to manage multiple products (Client Success did not). It also felt like the right combination of enterprise features that weren't too complex or expensive (why we didn't go with Gainsight).

Nick S.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 12 months

Reviewed March 2022

ML - CZ Review

I cannot see myself using another platform other than Churnzero. It's been a tremendous help in my department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can create plays for my customers depending on where they're at in their onboarding journey. It really takes the weight off of my shoulders trying to manually create & send emails to clients. I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck.

Cons:

I think overall I've only had positives with churnzero. I only use a few sections of the program, so my scope is limited, but the areas I have used have been fantastic.

Reasons for switching to ChurnZero

Churnzero does a better job with customer focus and revolving around the customer.

Showing 1 - 10 of 129 Reviews

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