ChurnZero 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ChurnZero

4.7

(129)

Pricing

Starting at $12,000.00 per year

About ChurnZero

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.

Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.

ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.

ChurnZero Screenshots

ChurnZero Pricing and Plans

Starting price: $12,000.00 per year

Free Trial

Free Version

Basic

$12,000.00

per year

No plan information available

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ChurnZero Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of ChurnZero
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Alerts/Notifications
API
Audit Trail
Behavior Tracking
Calendar Management
Calendar/Reminder System
Calendar Sync
Call Logging
Checklists
Churn Management
Client Database
Client Management
Client Tracking
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Creation
CRM
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Email Management
Email Marketing
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
For iPad Devices
Gantt/Timeline View
Goal Setting/Tracking
Health Score
Interaction Tracking
Knowledge Management
Leaderboards
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Opportunity Management
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Renewal Management
Reporting & Statistics
Revenue Management
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Trend Analysis
Search/Filter
Segmentation
Self Service Tools
Sentiment Analysis
Single Sign On
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Analysis
Third-Party Integrations
Time Tracking
To-Do List
Trend Analysis
Visual Analytics
Widgets
Win/Loss Analysis
Workflow Management

ChurnZero Integrations

Salesforce Sales Cloud

Integration rated 4.8 from 11 reviews

Segment

Help Scout

HubSpot CRM

Pipedrive

Jira

See all 32 integrations

ChurnZero User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

23%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

4.9

Functionality

4.4

Winnie I.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2017

Great CS platform for SaaS businesses

- Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great!

Cons:

While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out.

Yvette L.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Reviewed March 2022

Useful platform

Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me.

Cons:

I can't customize the dashboard. I need time zones!

Reasons for choosing ChurnZero

Price, didn't need something as robust at the time.

Christina H.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Meh

Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible.

Ratings Breakdown

Ease of use

Functionality

Pros:

The one thing I really like about this software is the e-mail stream that it displays for each client account.

Cons:

This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click.

Des S.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 12 months

Reviewed October 2025

You have to get ChurnZero for your team!

ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful!

Cons:

It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay.

Chris P.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed July 2021

Exceptional Customer Service to Meet Unique Needs

The team is comprised of true professionals who seem to enjoy their job and excel at customer success.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Churnzero's customer service is exceptional. Our CSM and the CX Team are quick to help understand our unique needs or issues and offer solutions.

Cons:

This is a robust piece of software. It takes time and effort to fully understand how to best utilize Churnzero for maximum effect. If you choose to only use 25% of the available features, you'll still be much further ahead of your competitor who is not using anything to manage engagement and adoption.

Daniel F.

Verified reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2017

ChurnZero has changed the way I manage my clients, making it easier successfully do my job!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I am constantly working with clients and scheduling calls, so ChurnZero is great for me to quickly check usage reports, recent activities, and even active contacts. There have been a few times I've been able to identify new users simply from the CZ dashboard or my custom alerts, which has helped me to be visible to everyone I should be engaged with. The trigger emails/custom alerts I mentioned are lifesavers. I've been able to promptly address potential client "fires" with the client before the client brought them up to me. This positioned me as a knowledgeable ally and resource that they can come to for assistance.

Cons:

There's not much to dislike with the service. Sometimes the ChurnScore might not be as representative of my clients' health, but that is basically subjective to each client and their own strategy & use of their platform.

Andrew S.

Verified reviewer

Internet

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Great for tracking your customers progress... or lack-thereof if that's the case

It's been a positive experience. We have a lot of data and narrowing down what we want to track and where/when was key to getting this up and running better. Now that we've worked out a few of our own kinks ChurnZero is running very smoothly and allowing us to track the data we didn't have before. Putting us a step ahead of our clients instead of 2 steps behind.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ChurnZero has been very responsive with our request, even though they can't meet all of them we've gotten great feedback from them. It's great to have a system that tracks what our customers are doing and we're able to set up benchmarks for them to hit with reminder task and all of that fun stuff.

Cons:

Not much here. Only thing that I've heard a lot about is being able to CC people on the same email that are from the same company when using plays or journeys, right now it's all individual emails, so 7 people from the same company will get the same exact email but as an individual. It's a feature request and we cross our fingers for this in the future

Leilani S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2017

We are fairly new to using ChurnZero but we like the flexibility of the product AND their team!

Usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are fairly new to using ChurnZero but I like the flexibility it has and the amount of information we can have pulled from Salesforce. Our own company believes in visibility and with ChurnZero, for both our Support and Success team, it is starting to show just how awesome of a tool it can be! We use ChurnZero to monitor usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting. Not to mention how awesome Abby was with training our team.

Cons:

Many of the issues are internal issues on our end such as making sure our data is clean in Salesforce and not really knowing what would be best to monitor for the health of our customers. But the more we use ChurnZ the better equipped we are at find that happy medium.

Kim G.

Verified reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed December 2017

ChurnZero saves tons of time and shows me exactly which clients need attention to help reduce churn

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

With this software, I no longer have to log in to each and every account to understand individual usage. ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user. What's even better, is that you don't need to be logged in to ChurnZero to know what is happening. Having email alerts for the most important events, makes it easy to react quickly and stay in front of potential issues.

Cons:

There are a few more things on the wish list as far as additional alerts, but the team has been extremely receptive and just waiting on the tech to be combined with our platforms.

David C.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed February 2018

Great product and even better support!

It is helping us in our fight to reduce churn and proactively communicate with our customer base.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSM has been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been wonderful. Finally, the ability to segment our base in many different ways is very helpful along with the fact that we can build our own workflows, task creation and responses to live events has made our CSM team much more efficient and effective.

Cons:

1) When attempting to create responses to live events in our application, it would be much simpler to work with specific attributes rather than segments. This is something that was raised and work is being done to implement the ability. 2) Unable to see a log of email communications - we have resorted to including our email addresses to the BCC list on every outbound email to ensure the messages are being delivered

Showing 1 - 10 of 129 Reviews

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