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ChurnZero vs LiveAgent

Updated February 9, 2026

ChurnZero vs LiveAgent: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$12,000.00

per year

$15.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Customer Segmentation
4.93
Customer Engagement
4.74
Multi-Channel Data Collection
4.63
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Real-Time Monitoring
5.0
Routing
5.0
Single Sign On
4.86
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Integrations
Salesforce Sales Cloud
Salesforce Sales Cloud
Segment
Segment
Help Scout
Help Scout
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Shift4Shop
Shift4Shop
BigCommerce
BigCommerce
ProjectManager
ProjectManager
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Pros / Cons
  • Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place.
  • So far there have been only a few set up issues that are a bit limiting like certain fields you can't edit and not being able to make retroactive changes.
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  • Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
  • It is a bit hard to edit a table because there is no option to delete rows or columns.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
Highest performing feature
in the comparison
4.7/ 5
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.9/ 5
4.7/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad