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Josh P.
Advisor, 7 years

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Updated February 9, 2026
ChurnZero vs LiveAgent: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$12,000.00
per year
$15.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Customer Segmentation
4.93
Customer Engagement
4.74
Multi-Channel Data Collection
4.63
See All
Real-Time Monitoring
5.0
Routing
5.0
Single Sign On
4.86
See All
Integrations
See All
See All
Pros / Cons
- Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place.
- So far there have been only a few set up issues that are a bit limiting like certain fields you can't edit and not being able to make retroactive changes.
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- Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
- It is a bit hard to edit a table because there is no option to delete rows or columns.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.9/ 5in the comparison
4.7/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad