CiviCRM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CiviCRM

3.9

(41)

Pricing

Starting at $15.00 per month

About CiviCRM

CiviCRM is the leading open source constituent relationship management solution built exclusively for the nonprofit / civic sector and association-based organizations.

Because CiviCRM is open-source, it’s highly customizable, free to use and develop. CiviCRM offers all the tools you need such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, email and SMS communications and more. CiviCRM stores all your data in one central place and offers comprehensive reporting with more than 40+ reporting templates to create your custom reports.

CiviCRM software integrates directly with WordPress, Drupal and Joomla content management systems, and is localized in over 20 languages, including Chinese, Dutch, English, French, German, Italian, Japanese, Russian and Swedish. Above all, CiviCRM is backed by a strong community all around the world to do more good.

CiviCRM Screenshots

CiviCRM Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

CiviCRM

$0.00

flat rate

Plan includes:

Accounting Integration
Advocacy Campaigns
Case Management
Configure Settings
Contact Management
Contribution Management
Email Marketing
Membership Management
Report Generation

CiviCRM Spark

$15.00

flat rate, per month

No plan information available

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CiviCRM Features

Popular features found in Grant Management
Applicant Tracking
Collaboration Tools
Contract/License Management
Document Review
Due Date Tracking
Financial Reporting
Grant Discovery
Payment Tracking
Reporting & Statistics
More features of CiviCRM
Access Controls/Permissions
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Alumni Management
API
Assignment Management
Attendance Tracking
Attendee Management
Badge Management
Barcode/Ticket Scanning
Campaign Analytics
Campaign Management
Communication Management
Conferences/Conventions
Contact Database
Contact Management
Content Management
Contribution Tracking
Credit Card Processing
CRM
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Demographic Data
Discount Management
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Donor Targeting
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Event Calendar
Event Management
For Democrats
Forms Management
For Nonprofits
For Republicans
Fundraising Management
Gift Matching Management
Grant Management
Interaction Tracking
Invoice Management
Mapping
Marketing Automation
Member Accounts
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Membership Renewals
Mobile Giving
Online Forms
Online Payments
Payment Processing
Pledge Management
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Referral Tracking
Registration Management
Reminders
Reporting/Analytics
Role-Based Permissions
Search/Filter
Segmentation
Self Service Portal
SMS Marketing
SMS Messaging
Staff Management
Survey/Poll Management
Task Management
Third-Party Integrations
Ticketing
Volunteer Management
Voter Database
Web Forms
Workflow Management

CiviCRM Integrations

authorize.net

PayPal

Stripe

iATS

CiviCRM User Reviews

Overall Rating

3.9

Ratings Breakdown

39%

12%

Secondary Ratings

Ease of Use

3.5

Value for money

4.0

Customer support

3.3

Functionality

3.9

Jonathan L.

Verified reviewer

Internet

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed May 2016

Our go-to for Associations and others

CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.

Ratings Breakdown

Ease of use

Customer support

Pros:

Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.

Cons:

It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

Sandra T.

Verified reviewer

Airlines/ Aviation

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

CiviCRM Software

Overall we're very pleased with CiviCRM - we're a not for profit and we've used the software for around 10 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CiviCRM is a very sophistiacted product with almost everything you could need for storing client data, creating and selling tickets to events, mailings and membership details. The invoicing facility is also very good.

Cons:

There's a lot in there so you have to learn it a bit at a time and you do need some expertise as back up if you're unsure of things.

Reasons for switching to CiviCRM

Access was unyieldy and not easy to maintain for non technical people. It also needed a lot of customising and when anything changed everything had to be updated. There was a lot of data redundancy and having retention policies was almost impossible.

Graham and Christine C.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Not suitable for small not-for-profits

I recently set up civiCRM on a wordpress site as my contribution for a small not-for-profit in my small remote town. My experience was that (free) on-line support for set up and use of the software was scant and mostly out-of-date. The civi written instructions assume detailed IT knowledge. Although I did manage to set up civi on a hosted-site and it was functioning well, I decided not to procede with it for my group. It seems that the software is prone to "glitches" that can become time-comsuming to troubleshoot. In the end, the software maintemance was beyond our group's technical and financial resources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that CiviCRM is an open-source community project aiming to assist not-for-profit community groups. Becoming part of this project is a great way for coders and IT professionals to give back to their communities across the world. When it is set up and fully funcitioning, the software offers everything that a not-for-profie organisation needs to recruit and manage volunteers, to organise events and to fund-raise.

Cons:

The software is more complex than the needs of a small group with few volunteers. Although open-source, the set, up, running and maintenance of the software is not cheap. It is not accessible for a small organisation without IT support or the budget to outsource. Even with IT support, organisations need to spend significant effort to train staff in the use of the platform. This can be an additional financial cost.

Brian S.

Verified reviewer

Libraries

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

serves its purpose

Overall, it's done what we've needed it to do, reliably, for a long time.

Ratings Breakdown

Ease of use

Functionality

Pros:

We've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task.

Cons:

This may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit.

Reasons for switching to CiviCRM

Need something with better/more options that fit our specific needs.

Youssef Y.

Verified reviewer

Religious Institutions

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2020

Great potential and features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.

Cons:

The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.

Reasons for choosing CiviCRM

Civicrm was compatible with our server, was free to use and more powerful with its portfolio of features and customisability.

John L.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

DO NOT USE THIS CRM

It was an headache. The CRM would constant break and we would have to get outside support to fix. The constant issues was costing us donors and volunteers. When we needed to pull reports, the data it pulled was always incorrect. If I could give negative star, I would.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we liked most is that the CRM was free. Beyond that I would not recommend this CRM to anyone.

Cons:

It is archaic, broke all the time, and lack many modern features that other CRMs had.

Kitty T.

Verified reviewer

Public Relations and Communications

501-1000 employees

Used other for more than 2 years

Review source

Reviewed October 2019

Pretty fantastic for doing the essentials

It's not a terrible software to have and allows you to carry out ticketing and patron service management at a fundamental level. Wouldn't recommend it at the higher tiered levels of with theatres/spaces that are more complex and demand more.

Ratings Breakdown

Ease of use

Functionality

Pros:

While it is not the most integrated system, Civi's platform allows for the essential patron ticketing needs. The following being the strongest aspects: -Easily accessible patron accounts - Format is very fundamental in account management and ticketing management - Allows for seamless EOD reporting and comp lists

Cons:

Here are the biggest drawbacks that I have seen with this ticketing software: -It cannot retrieve events/reservations once deleted. The recovery process of anything really is very difficult with regards to patron and account management. - Very difficult to change seating arrangements once reservation is secured. - Can be cumbersome with the website interface and do not allow for intuitive browsing.

Armando I.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

On-the-go solution to manage elections campaign and manage data responses.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

CiviCRM allowed me to manage as many as possible thanks to the registration forms, follow up with the CRM and customize your preferences. With the Reports module I was able to obtain voting statistics and focus on undecided voters. An agile solution of multiple applications. Connected to my Joomla Portal.

Cons:

I had problems connecting to my big data server to process the collected information together with other databases. Specifically Kafka.

Joseph W.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Exceptional value

We have had a wonderful experience with installing/implementing CiviCRM for a nonprofit client. We're very thankful for the community's help when we needed help with an issue, which was quickly resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Other than the fact it's open source, which is extremely beneficial to nonprofits, the community is vibrant and quick to offer sound advice.

Cons:

It's truly an excellent CRM for nonprofits. What could be a huge step forward would be a templating system for front-end design.

Isabelle F.

Verified reviewer

Music

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed December 2018

CiviCRM: The Future Of Political Campaigns Organizing

I would recommend with reserve. Still very useful, if you do not have the budget to opt for better services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CiviCRM is free as compared to other providers (NationBuilder, NGP Van, other) who are really pricey. CiviCRM enables organization and campaign to build their lists, organize their constituent and ace their tools for campaign time.

Cons:

The software is difficult to self-install on own servers. Some bugs. User interface is also not optimal.

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