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Josh P.
Advisor, 7 years
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Updated January 29, 2026
Document360 vs HappyFox Help Desk: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$24.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Documentation Management
4.83
Knowledge Base Management
4.75
Content Management
4.68
See All
Ticket Management
4.71
See All
Integrations
See All
See All
Pros / Cons
- By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity.
- The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license.
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- I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue.
- All fairly good except the Knowledge Base interface which is abysmal.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.4/ 5
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.6/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
N/A
Advisor
Recommendations
Recommendations
26 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
