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Document360 vs NinjaOne

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Updated February 11, 2026

Document360 vs NinjaOne: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price

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Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Documentation Management
4.83
Knowledge Base Management
4.75
Content Management
4.68
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Device Management
5.0
IT Asset Management
4.87
Network Monitoring
4.83
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Integrations
Olark
Olark
Segment
Segment
Intercom
Intercom
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Passportal
Passportal
ConnectWise PSA
ConnectWise PSA
SherpaDesk
SherpaDesk
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Pros / Cons
  • By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity.
  • The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license.
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  • What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient
  • The mobile app works, but it’s definitely not as full-featured as the desktop version.
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Ease-of-Use
4.7/ 5
4.7/ 5
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.7/ 5
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
FrontRunners 2025
Advisor
  Recommendations
25 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad