FixMe.IT vs TeamViewer: Which is best for you?

The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active.

The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window.

I especially appreciate its fast connection speed, secure environment, and cross-platform compatibility, which allow us to support users anytime, anywhere without disruptions.

Occasionally the remote session freezes or lags, especially during large file transfers or when switching displays, and sometimes the connection drops unexpectedly, requiring a full reconnect to continue working smoothly.