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Josh P.
Advisor, 7 years
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Updated January 19, 2026
Gorgias vs NinjaOne: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$10.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Macros/Templated Responses
4.69
Ticket Management
4.67
Real-time Consumer-facing Chat
4.63
See All
Device Management
5.0
IT Asset Management
4.87
Automated Routing
4.86
See All
Integrations
See All
See All
Pros / Cons
- Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues.
- There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive.
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- What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient
- The mobile app works, but it’s definitely not as full-featured as the desktop version.
Read more
Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
