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HelpCrunch vs Slack

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Updated February 12, 2026

HelpCrunch vs Slack: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$15.00

per month

$8.75

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Email Management
5.0
Contact Management
4.79
Knowledge Base Management
4.71
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Group Management
4.90
Group Messaging
4.88
Chat/Messaging
4.85
See All
Integrations
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Adobe Commerce
Google Analytics 360
Google Analytics 360
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Any.do
Any.do
Betterworks
Betterworks
Hootsuite
Hootsuite
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Pros / Cons
  • marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system.
  • The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.
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  • It allows for sharing of documents, links, doing a hurdle, and screen sharing and all those other essential things important in a semi professional environment.
  • I hate it when I receive a call and I don't have my earphones connected. If I answer the call directly, I find that many times the earphones are not recognized, and usually I need to restart Slack to make my earphones recognizable. When you have an important call, that sucks.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.6/ 5
Value for Money
Highest performing feature
in the comparison
4.7/ 5
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.4/ 5
Functionality
4.6/ 5
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad