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Josh P.
Advisor, 7 years
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Updated December 22, 2025
HubSpot Service Hub vs Planhat: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$20.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Real-Time Notifications
4.75
Contact Database
4.70
Support Ticket Management
4.62
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Customer Management
4.67
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Integrations
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Pros / Cons
- I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier.
- I find the interface to be a bit messy but that's my personal preference.
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- To do that we had to integrate our CRM, our back office, Chargebee, Aircall, NPS by Promotor, ... and it was all feasible and within a proper timing.
- I don't find the integrations panel intuitive to use, particulary the sync with Salesforce is quite complicated to manage and solve basic use cases
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Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
