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Josh P.
Advisor, 7 years
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Updated February 9, 2026
CXone Mpower vs Ringover: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$71.00
per month
$29.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Performance Management
4.88
Call Routing
4.74
VoIP Connection
4.73
See All
Call Whispering
5.0
Live Chat
5.0
Queue Management
5.0
See All
Integrations
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See All
Pros / Cons
- It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.
- Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.
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- The cross platform/device integration means that when I am logged in the client can find me anywhere and on any device PC, Mobile, Fixed Handset and any VOIP connected device.
- Users report issues like SMS not syncing consistently between desktop and mobile, sporadic device recognition problems (e.g., headsets), and occasional call-launch
Read more
Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
