InvGate Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

InvGate Service Management

4.6

(108)

Pricing

Starting at $17.00 per year

About InvGate Service Management

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.

InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time.

InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.

InvGate Service Management Screenshots

InvGate Service Management Pricing and Plans

Starting price: $17.00 per year

Free Trial

Free Version

Starter

$17.00

per year

Plan includes:

Configuration
Self-Service Portal
Cloud Deployment
Unlimited Free Users
SSO integration
Ticket Management
Knowledge Base
Approval Management

Pro

$40.00

per year

Plan includes:

ITIL Automation
Enhanced Support
Custom Domain With SSL
Reports and Analytics
Incident Management
Knowledge Management
Customer Success Manager
Onboarding and Training

Enterprise

Pricing available upon request

Plan includes:

On-Premise Hosting
Concurrent Licensing
Advanced Security Configuration
SAML Support
Gamification
Problem Management
Change Management
Critical Incident & Trauma Response

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InvGate Service Management Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of InvGate Service Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Automated Routing
Availability Management
Call Center Management
Client Portal
Collaboration Tools
Commenting/Notes
Configurable Workflow
Configuration Management
Contract/License Management
Customer Complaint Tracking
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Feedback Management
Help Desk Management
Incident Management
Interaction Tracking
Issue Tracking
IT Asset Tracking
IT Reporting
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Macros/Templated Responses
Monitoring
Multi-Channel Communication
Multi-Language
Performance Metrics
Procurement Management
Project Management
Real-Time Reporting
Real-Time Updates
Release Management
Reporting/Analytics
Role-Based Permissions
Routing
Search
Service Catalog
Service Reporting
Social Media Integration
SSL Security
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
Workflow Management

InvGate Service Management Integrations

Zapier

Microsoft Teams

Microsoft Outlook

Gmail

FileWave

Invgate Asset Management

See all 25 integrations

InvGate Service Management User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

27%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.5

Fernando M.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Organize the work and give us greater control of the solutions.

Ratings Breakdown

Ease of use

Functionality

Previously 4

Pros:

It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.

Cons:

We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Review

It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Your tracking tickets and SLA. Its essential to achieve your goals.

Cons:

This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.

Reasons for switching to InvGate Service Management

For cost

Adrián Fernando R.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Simple but not least robust

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is its simplicity. However, it's robust at the same time.

Cons:

It's still difficult to find some older request made by different users and collaborators.

luis a.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

An excellent option for service desk.

It is a highly recommended option, and they also provide quite efficient support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.

Cons:

In general, there is nothing that I dislike. I think it is an excellent option.

Reasons for choosing InvGate Service Management

Its low cost and easy handling with a friendly interface.

Verified

Reviewer

Internet

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Easy to Create Ticket, rocky metrics creation

Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking. I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.

Cons:

I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer. Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed July 2018

satisface to use a easy software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is a very easy software to use and configure, adapt to our business needs. provides stability in the ejecution process, the time customer support its satisfactory its is softwate that is kept in constant updates

Cons:

the relationship Price vs Product it's not agreement. the report module its very complicate to use and configure, dara extraction is complicated

Jeffrey U.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

The most flexible help desk software ever written. If you can think it, it will do it.

Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

Cons:

Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.

Verified

Reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Usefull application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is worth investing in an application of these characteristics

Cons:

It would be very useful if it could identify and avoid duplicating similar claims.

Lucas M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Innovative functionality with social network format, totally intuitive.

We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. The support is constantly taking suggestions for improvements and working on them.

Cons:

The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users).