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Josh P.
Advisor, 7 years
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Updated January 19, 2026
Kapture CX vs Tidio: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$39.00
per month
$24.17
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Queue Management
4.89
Call Center Management
4.83
Alerts/Escalation
4.67
See All
Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
See All
Integrations
See All
See All
Pros / Cons
- Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.
- At times, the tool does not feel very user friendly.
Read more
- We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
- Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
