We have been extremly pleased with the sales, implementation, training and use of the product.

I like the ease of setting up automations and getting a full picture our of members due to the API interfaces KeepMe has with our other software tools.

So far we are pleased with everything we are using, but there are portions of the software we do not use or may not use. This is not really a negative, but it could be if the pricing were higher as I might feel I am paying for features I do not get value for.

Whilst I could comment on various things, I would like to focus on the support team, which has been active for the last couple of months. Their work has had a positive impact on our daily business, providing us with quick support at all times. Lem is one of the names that most often pop up in our threads, so a huge thank you to him and everyone from support!

As also discussed in various conversations with KeepMe staff, this is not necessarily about KeepMe, but about the connection between KeepMe and already active systems of a company. For us it's especially the connection between KeepMe and our CRM Exerp. While KeepMe provides so many insights and benefits, those are difficult to use if the company stakeholders don't know the data the dashboard information is based on. So right now, even if you present an amazing tool for fitness operators to smartly use their data, a lot of work is required on the side of the client to make sure that there is a crystal-clear understanding within the company of all the insights provided.

Moderate.

Communication with our representatives. Reports.

Too many steps. Complicated to use. Too many options, need it to be easier.

The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have. Moreover, they have been open to adopting ideas we put forward, and this flexibility has allowed us to overcome a number of challenges, including dormancy levels, monthly collections, and overall attendance. The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution.

Keepme is a powerful platform that offers us advanced automations and communication tools to keep members engaged and connected. One of the standout features of Keepme is its super customizable automations, which enable us to build highly personalized communication journeys that can easily connect with members. This ensures that members receive targeted and relevant messages that resonate with them and encourage them to take action.The Campaign section of the platform is particularly impressive, it allows to create campaigns with a wide range of triggers and actions that can be tailored to different member segments. This level of flexibility is invaluable for creating effective communication strategies that can improve member retention and drive revenue growth.In addition to the powerful automations and campaign features, Keepme provides real-time insights around the success of communications, allowing us track and measure the impact of our efforts. This level of data-driven decision-making helps us to refine their communication strategies over time and ensure that we are always delivering the right messages to the right members at the right time. Overall, Keepme is a highly recommended tool for any fitness club looking to improve their member engagement and retention.

While using this platform, I found it challenging to navigate the reporting system. It seemed convoluted and time-consuming, leading to frustration and a lack of efficiency. However, upon sharing my feedback with the team, I was pleased to hear that they have earmarked this as a priority for development this year. I appreciate their willingness to listen to user feedback and make necessary improvements. Despite the current limitations, I have confidence that the future reporting system will be user-friendly and enhance the overall user experience.

It is adequate for what our office uses it for

I love to keep my prospects organized and easy to reach out to a large group en masse

It is somtimes quite slow to load pages and information

We have had a very positive experience with KeepMe. They have been very responsive to addressing any operational needs as well as improvements to workflow issues. The KeepMe teams wants to continue improve their product and listens to their customers.

The ability to create tasks for other departments in our mulitpurpose club is key for both ancillary revenues and new member onboarding.

We tend to have occasional data issues in our integration with Club Automation but I don't believe it is KeepMe issue.

Love being able to create simple templates to use

It was really easy for the team to get up and running on Keep Me with minimal instruction. Email marketing has improved a lot since implementing.

Permissions are challenging, an I wish we were able to do some more customizing

The ease of navigating through the different tabs is great. Viewing various reports is simple to use.

Would like to see if photos can be added?

Keepme is essential to making contact with our prospects and getting them into the gym. We can't close a sale if someone walks in, walks out, and never comes back. Keepme makes it possible to reach out to those people again, and it's also essential to creating memberships as well. Overall great experience, can't imagine how we'd operate without it.

I've used Keepme for almost 4 months, and it was easy to get ahold of immediately. The dark interface is pleasant to the eye without straining, and the system is quick and efficient. Making contact with leads is made easy, and keeping track of their status is of great help.

Aside from one other system we use in the gym, I can't say I much of anything to compare it to. I don't really have any complaints.

It helps keep track of current members or prospects to keep in contact with to help build our facility.

I like that it is very easy to use, and very well put together for a very active site.

I honestly couldnt come up with any con its been a wonderful site to work with.