KMS Lighthouse 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KMS Lighthouse

4.5

(20)

Pricing

Starting at $25.00 per month

About KMS Lighthouse

KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including banking, insurance, retail, healthcare, and others. It provides access to relevant product and procedure information to help customer service agents answer customer queries. This solution is compatible with tablet and mobile devices.

KMS Lighthouse offers a knowledge database that can be accessed by agents, sales teams, and engineers while they are handling different customer scenarios. It uses language search technologies to search and find relevant answers and information. The solution also offers tools for real-time product comparisons.

KMS Lighthouse integrates with Cisco, Freshworks, Salesforce, Zendesk, plus other third-party systems. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer service procedures.

KMS Lighthouse Screenshots

KMS Lighthouse Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per month

No plan information available

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KMS Lighthouse Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of KMS Lighthouse
API
Content Library
Dashboard
Decision Support
Full Text Search
Knowledge Base Management
Knowledge Management
Templates
Third-Party Integrations

KMS Lighthouse Integrations

Salesforce Sales Cloud

Freshdesk

Zendesk Suite

KMS Lighthouse User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

40%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.5

Pallas Ravae F.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed June 2018

Lighthouse: Unique Impressive Features and Highly Customizable Landing Pages

Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before. Examples: - Streamline feedback functionality - Instant answer: which can be public facing for self-service as well as internal - Multiple landing pages based on permissions - Completely customizable landing pages - Robust answer trees - Clean comparison charts - Content templates All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast. The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this. One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy? When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.

Cons:

From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.

Stacy M.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Memorable Lighthouse Experience

Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. The engagement from the entire team has been amazing and it's clear we have a partner in the work we are doing. Anything we need, they are there for us, working through it, offering suggestions and best practice methods that we wouldn't have thought of. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use for the end user and the content managers. Simplicity of the structure, templates, user interface, features. The KMS team that supports us during our transition from old to new. The ability to run reporting and better understand how our information is (or is not) being used, the feedback feature is incredible and has changed our process for updating content completely.

Cons:

As the content manager, I would like to be able to communicate back and forth with a feedback creator rather than having to go to email to ask additional questions or send them screenshots. As the content manager, I would like to be able to close feedback. As the content manager, I would like the submitter to be able to choose a category or user group to make it easier for multiple content managers to filter and find their own feedback. The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization.

Reasons for choosing KMS Lighthouse

Lighthouse seemed to really understand our challenges right from the start, they addressed our questions and concerns openly, and the product itself was so far advanced from anything else we'd seen there was just absolutely no comparison. It was clear almost immediately that if we wanted to leverage our knowledge not just internally but also externally, Lighthouse was the only option that would take us into the future.

Reasons for switching to KMS Lighthouse

Complicated content management, little to no support form Adobe - nothing that was in any way personal, additional cost for content manager licensing, the lack of flexibility in the system, learning curve is high for content managers, not intuitive. We could not see a future with RoboHelp that would allow us to be agile and adapt quickly to changes in our digital environment at Delta Dental.

Alanda C.

Writing and Editing

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Review

I redesigned the homepages and I think the look and feel is better. I leveraged the Item widget to pull in content which I think is sleeker.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think.

Cons:

Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features.

Inbal Y.

Verified reviewer

Commercial Real Estate

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Getting your knowledge in the best and fastest way. Highly recomended

With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly. Very intuitive to both users and admins. Great searching engine, working similar to google so the users needed very basic training. Administrator Interface is very simple so the admin can create and change templates by himself without the support. KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull.

Cons:

As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue. We had some troubles to imlement SSO, but finally it's working.

Reasons for choosing KMS Lighthouse

We wanted an out of the box product in a good value for money. We looked for a stable company that can support and lead the process. It was highly important that the implemantation will be very fast.

Reasons for switching to KMS Lighthouse

We needed an access from mobile phones and a good relieble searching engine.

Timur M.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

This is The Knowledge Management Systems

KMS Lighthouse awesome system. You have all you need to work more efficiently, faster and without to be exhausted. You've got many features that you never stop learning how to improve your work. Interface is user friendly and easy to navigate. Take your time to learn how to apply all the features to your everyday tasks. My best recommendations!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Right after opening interface i did realize how to use basic features of this platform. It have had friendly and useful interface, no any unnecessary items that steal your attention. Easily navigate, easy and simple subject/topics/templates creation. Tags might be added to help you easily navigate and search. The system can operate in various languages.

Cons:

I do not experienced any issues while using it

Reasons for switching to KMS Lighthouse

Simplification, streamline knowledge management (post/search), navigation, security

Hadas G.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

We bulid together the kmowledge management System of Enosh

We like to work togetherwuth KM'S team and hope that many of the planned changes will be implemented Thanks alot

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The system is very friendly & easy to use

Cons:

Many of the features we needed and wished for were not executed as part of the process

Reasons for choosing KMS Lighthouse

We liked the Search Feature and Intutiveness of the system

Karla R.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Bringing Lighthouse to the End User

Providing accurate and consistent information to our call center and claim processors that is not a mix of all users in one manual without any permissions. Looking to create a user specific manual for several different user types. So far we are getting mixed reviews but users are gaining better insight each day and we are even hearing great things about the speed and user specific content.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once areas are learned and the system set up, managing is a breeze compared to RoboHelp. The time spent updating current documentation is seamless and quick. The fact that a Cm can add valid times for an article online is incredible for me...no more publishing! I find links are the easiest ever and so are images. KMNS offers a lot of automation in here.

Cons:

At first it seemed there were many areas to learn. I think we were eager to move forward and should have gotten a better feel for the overall layouts and what we were doing. We cause ourselves some additional work but it leaves us with a lesson learned. One thing I would love to see changed, is allowing a CM to move rows up in the FAQ table by dragging rather than moving one row at a time. I have some alphabetical tables that may go A-Z, it makes it difficult when adding a row at the bottom and you need to move it up several rows.

Reasons for choosing KMS Lighthouse

Allowed for future enhancements of SMS, ease of use and allows multiple CM.

Reasons for switching to KMS Lighthouse

RH17 continually had issues and would crash periodically each day. Publishing times required manual observation and had no consistency in its timing. Publishing could run from 7 minutes to 17 hours, it is was always a hit and miss. The manuals we had were maintained by several users over the years causing inconsistencies in styles and formatting.

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

My Overview

Mainly, a powerful tool for Content Managers in order to easily create items ( procedures , scenarios , briefs , articles) without any technical knowledges. Unique-Centralized system where , in the past were : docs , excel , web pages , images . Fast - as a result it increases Average handling time .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easiness in usage , nice look & feel , fast .

Cons:

The price. I would say not cheapest solution as overall.

Payten H.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

DDWA Review

I thoroughly enjoyed working with KMS Lighthouse. [SENSITIVE CONTENT HIDDEN] we always super helpful and attentive to all of our concerns or needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love the 'Favorites' feature and feedback options. It's so customizable in so many ways that I honestly think it can adapt to the needs of any company.

Cons:

The permissions at times can be challenging, as well as the limited admin licenses available. We have people that aren't able to assist users or do some of their daily job functions because there are a limited number of admin licenses.

Reasons for switching to KMS Lighthouse

Our previous software was super outdated and there was no opportunity for growth. KMS Lighthouse is something the company can grow with for years to come.

Merav O.

Verified reviewer

Import and Export

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Zim