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LiveAgent vs VICIdial

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Updated February 20, 2026

LiveAgent vs VICIdial: Which is best for you?

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Custom shortlist of 3-5 products
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$15.00

per month

$400.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Real-Time Monitoring
5.0
Routing
5.0
Email Monitoring
4.86
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Call Routing
4.86
Automatic Call Distribution
4.82
Call Recording
4.80
See All
Integrations
Shift4Shop
Shift4Shop
BigCommerce
BigCommerce
ProjectManager
ProjectManager
See All
Convoso
Convoso
eFax
eFax
Vtiger CRM
Vtiger CRM
See All
Pros / Cons
  • Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
  • It is a bit hard to edit a table because there is no option to delete rows or columns.
Read more
  • It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.
  • I might sound a bit harsh but no mobile app?
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Value for Money
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.6/ 5
Functionality
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2022
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad