Mojo Helpdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Mojo Helpdesk

4.4

(74)

Pricing

Starting at $29.00 per month

About Mojo Helpdesk

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.

Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.

Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.

Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.

Mojo Helpdesk Screenshots

Mojo Helpdesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Proffesional

$29.00

per feature, per month

Plan includes:

5 Automations
Email Integration
Full Ticket Tracking
Queues and Automation
Round Robin and Load Balanced Ticket Assignment
Satisfaction Ratings
Unlimited Number of Tickets but Limited Storage

Enterprise

$149.00

per feature, per month

Plan includes:

Advanced Security Configuration
Agent Private Knowledge Base
Classlink
Dedicated Account Manager
Dynamic Ticket Forms
Email Integration
Forms
Full Ticket Tracking
Google
Microsoft 365

Enterprise GIGA

$300.00

per feature, per month

Plan includes:

10x More Automations & Triggers
Advanced Security Configuration
Agent Private Knowledge Base
Classlink
DBA Contract
Dedicated Account Manager
Double Event Log Retention Period
Double Storage
Dynamic Ticket Forms
Email Integration

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Mojo Helpdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Mojo Helpdesk
Alerts/Notifications
API
Asset Tracking
Call Center Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Email Management
Email Templates
Interaction Tracking
Inventory Management
Knowledge Base Management
Maintenance Management
Mobile App
Monitoring
Performance Metrics
Prioritization
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management
User Management

Mojo Helpdesk Integrations

WordPress

Formstack Forms

Wufoo

Meta for Business

Twitter/X

Mojo Helpdesk User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

36%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.4

Functionality

4.2

Martin M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

Does what a ticket system is supposed to do and is easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream

Cons:

It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

Vendor Response

Thank you for your review.

Replied October 2019

Verified

Reviewer

Management Consulting

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Easy to use

Overall it has been very easy to set up, use and onboarding everyone. Great value for money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.

Cons:

Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.

Reasons for choosing Mojo Helpdesk

Almost all features were available that we had in FreshService but at a discounted agent price. So it was cost-effective.

Reasons for switching to Mojo Helpdesk

Pricing

Marshet G.

Verified reviewer

Hospital & Health Care

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed March 2025

Mojo Help Desk is Dishonest

We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails

Cons:

Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious.

Reasons for switching to Mojo Helpdesk

The company we worked with wanted to use Mojo

Patrick S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Simple without many frills

It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble.

Cons:

There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

Easy to implement ticketing system

The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.

Cons:

Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.

Jeremy P.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Solid Support Ticketing System

A stable and reliable helpdesk ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Cons:

I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.

Dennis C.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

Handy, easy to use, economical, integrated Google support

Workload accountability, job ticket queue management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing

Cons:

Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

Mathew G.

Verified reviewer

11-50 employees

Used other for more than 2 years

Review source

Reviewed December 2017

Good product. Very good value for a ticket system (good features and price balance)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has the key features needed for a ticket system. Easy to use. Very affordable. Some other ticket systems may have additional advanced features but they tend to be much more expensive.

Cons:

I don't have any cons related to this specific software, but most ticket systems in general tend to focus on support as a separate activity than CRM. For one of my companies, we moved to a system that tries to combine both CRM and Ticketing. Not all businesses need this combination.

Carlos V.

Verified reviewer

Hospital & Health Care

Used daily for less than 12 months

Review source

Reviewed December 2017

Best app for the price

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user interface is simple Ability to track man hours per ticket Triggers and rules Customer service

Cons:

Inability to create child Tickets Ticket progress status options are not customizable. Attaching of documents is possible, but data storage on your own servers is not allowed so you must pay high fees to store your own documents.

Caleb O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

Mojo Helpdesk Review

The availability of numerous options when obtaining ticket details is fascinating!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mojo Helpdesk helps to manage customer support issues efficiently. You can create automated ticket responses, custom email templates, and time tracking. It also offers a fantastic dashboard.

Cons:

The team can work to make Mojo a better product. The customisation process can be daunting and overwhelming

Showing 1 - 10 of 74 Reviews

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