Mojo Helpdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Mojo Helpdesk

4.4

(74)

Pricing

Starting at $29.00 per month

About Mojo Helpdesk

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.

Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.

Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.

Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.

Mojo Helpdesk Screenshots

Mojo Helpdesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Proffesional

$29.00

per feature, per month

Plan includes:

5 Automations
Email Integration
Full Ticket Tracking
Queues and Automation
Round Robin and Load Balanced Ticket Assignment
Satisfaction Ratings
Unlimited Number of Tickets but Limited Storage

Enterprise

$149.00

per feature, per month

Plan includes:

Advanced Security Configuration
Agent Private Knowledge Base
Classlink
Dedicated Account Manager
Dynamic Ticket Forms
Email Integration
Forms
Full Ticket Tracking
Google
Microsoft 365

Enterprise GIGA

$300.00

per feature, per month

Plan includes:

10x More Automations & Triggers
Advanced Security Configuration
Agent Private Knowledge Base
Classlink
DBA Contract
Dedicated Account Manager
Double Event Log Retention Period
Double Storage
Dynamic Ticket Forms
Email Integration

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Mojo Helpdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Mojo Helpdesk
Alerts/Notifications
API
Asset Tracking
Call Center Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Email Management
Email Templates
Interaction Tracking
Inventory Management
Knowledge Base Management
Maintenance Management
Mobile App
Monitoring
Performance Metrics
Prioritization
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management
User Management

Mojo Helpdesk Integrations

WordPress

Formstack Forms

Wufoo

Meta for Business

Twitter/X

Mojo Helpdesk User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

36%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.4

Functionality

4.2

Verified

Reviewer

Outsourcing/ Offshoring

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed August 2019

Easy to use

This software definitely deserves a 10 ratings. Goodjob

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its really easy using this software, a user friendly app. We use Mojo everytime we have issues or problem in our account. I was amaze how easy to use this app cos its not complicated and not over power. Great software!

Cons:

Choices are limited or not all possible issues are available, hope theres more choices to send tickets.

Vendor Response

Thank you for your review of Mojo. We are happy Mojo is meeting your needs. Here at Mojo, we are adding new functionality on a weekly bases. Reach out an let us know what improvements we can make.

Replied October 2019

Laura T.

Verified reviewer

Higher Education

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Mojo-A really easy to use app and very useful

I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.

Ratings Breakdown

Ease of use

Functionality

Pros:

Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.

Cons:

Not much, it is plain looking but I don't care.

Didzis D.

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2017

Helpdesk works quite well though there are couple of limitations that really should not be.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy

Cons:

There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Vendor Response

Thank you for your review.

Replied October 2019

Alexandra M.

Used daily for more than 2 years

Review source

Reviewed December 2017

Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Cons:

Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now. We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users. Hoping these keeps spammers out for now. Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago. We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

Samuel S.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Easy to use ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Cons:

With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Vendor Response

Thanks for your review. We are happy to hear you like our customization functionality.

Replied October 2019

Christopher J.

Used daily for more than 2 years

Review source

Reviewed December 2017

This is a pretty good service over all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a pretty good threaded conversation that helps us track how we are doing and that everyone gets the support they need.

Cons:

From what I am told from end users, the emails they receive when we provide follow up questions, etc, are confusing/lack enough information. I have looked from their view and that is how it appears to me. I often do not hear from people when I pose a question back to them and they indicate it is because they did not see it and do not go back often to look at status. I know that is on the users to go look, but it would be great if they got a clear message with our response in the body of the email.

Vendor Response

Thank you for your review.

Replied October 2019

Verified

Reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Great software for a great value. Great work order and services request system

Simple web based work order system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Web based. Ties into Google Suite. Multiple forms, ques and routing available. Great customer service.

Cons:

Reporting is not the best. Only 1 Month of an employees Mojo (customer ratings) can be pulled up in the report. Can only associate with 1 Google domain.

Vendor Response

Thanks for your review. Here at Mojo, we are happy you find our customer service great and our features of integration with Google Suite, forms, ques and routing a plus for your business.

Replied October 2019

Pari N.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

I have used this software for 15 years. It is simple to use, they have many plans, & it works well!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use, notifications are prompt, I can manage multiple clients with one portal. Clients seem to like it as well. Ticket #'s are useful.

Cons:

I am not sure if there is an app, we use the web on our phones, also notifications could be a bit more informative. The software/system should help us keep better track of things that fall off the radar. We tried escalations, but it didn't seem to nail it.

Vendor Response

Thank you for your review.

Replied October 2019

Russ S.

Consumer Goods

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

The application has been very reliable and easy to deploy across an organization.

Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons:

Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Vendor Response

Thanks for your review. We are working hard to make Mojo a better product.

Replied October 2019

Clinton G.

Used daily for more than 2 years

Review source

Reviewed December 2017

Great support ticket system & very user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very flexible and gives you the option of creating custom fields to use on your ticket forms. It has a great look and feel for end users. The ticket form setup is easy enough that even basic users can easily design and edit the forms.

Cons:

The options can't be changed for most system fields. So while you can create a custom field to use in place of the system field, things like the priority indicators are useless if you don't use the system field.

Vendor Response

Thanks for your review.

Replied October 2019

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