Nutshell 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Nutshell

4.4

(618)

FrontRunner 2026

Pricing

Starting at $13.00 per month

About Nutshell

Nutshell is a comprehensive sales, marketing, and engagement platform designed to help B2B organizations collaborate and close more deals. Built to be intuitive for any user yet powerful enough for any business, Nutshell is ideal for teams looking to streamline their sales and marketing efforts without the need for a full-time software administrator. Each Nutshell subscription includes unlimited CRM contacts, seamless data migration assistance, and exceptional live support—all at a highly affordable price.

Nutshell goes beyond being just a CRM. Its powerful marketing tools allow you to run email campaigns, design forms, build landing pages, and more—helping you connect with and convert your audience effectively. Additionally, Nutshell's engagement features let you send text messages and manage web chats seamlessly, all within the platform.

Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack.

Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored...

Nutshell Screenshots

Nutshell Pricing and Plans

Starting price: $13.00 per month

Free Trial

Free Version

Sales Foundation

$13.00

per user, per month

Plan includes:

Activity Reminders
Contact Management and Communication Timelines
Customizable Single Sales Pipeline
Drag-and-Drop Pipeline Board and Interactive Lead Map
Email and Calendar Sync
Embeddable Web Forms
Sales Reporting and Forecasting

Sales Growth

$25.00

per user, per month

Plan includes:

Activity Reminders
Activity Reporting
Email report
Teams
Sales Reporting and Forecasting
Contact Management and Communication Timelines
Customizable Single Sales Pipeline
Drag-and-Drop Pipeline Board and Interactive Lead Map
Email and Calendar Sync
Embeddable Web Forms

Sales Pro

$42.00

per user, per month

Plan includes:

Sales Automation
Multiple customizable pipelines
Territories
Funnel Reporting
Custom / Loss / Forecast / Snapshot Reporting
Unlimited click-to-call
Bulk Personal Emails
Personal Email Sequences
Customizable Lead Board View
Company Hierarchy

Sales Business

$59.00

per user, per month

Plan includes:

Markets / Currencies
AI-Powered Voice-to-Text Transcription
AI-Powered Timeline Summarizations
Nutshell Scheduler (Full)
Per-User Changelog
Account-Wide Audit Log
Email Templates in Google

Sales Enterprise

$79.00

per user, per month

Plan includes:

Unlimited Customizable Pipelines
Unlimited Custom Fields
Unlimited Teams
Unlimited Nutshell Forms and Connected Forms
Unlimited Markets / Currencies / Territories
Read-Only SQL Access
Phone Support
API Support

Marketing Pro

$49.00

flat rate, per month

Plan includes:

Embeddable Web Forms
Email marketing
Bulk Personal Emails
Email report
Advanced lead attribution
No code email and landing page builder
Email campaigns with reporting
A/B testing for email campaigns

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Nutshell Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Nutshell
A/B Testing
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Batch Processing
Calendar/Reminder System
Calendar Sync
Campaign Analytics
Campaign Management
Campaign Scheduling
CAN-SPAM Compliance
Click Tracking
Client Management
Collaboration Tools
Contact Database
Contact Management
CRM
Customer Database
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Email Campaign Management
Email Marketing
Email Sequences
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Forecasting
For iPad Devices
For Startups
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
List Management
Marketing Automation
Mobile Access
Mobile App
Mobile Optimization
Monitoring
Opportunity Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Process/Workflow Automation
Prospecting Tools
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Activity Management
Sales Forecasting
Sales Reports
Sales Trend Analysis
Search/Filter
Shared Contacts
Social Media Integration
Source Tracking
Subscriber Management
Tagging
Template Management
Third-Party Integrations
Web-based Deployment
Web Forms
WYSIWYG Editor

Nutshell Integrations

Microsoft Outlook

Integration rated 4.7 from 23 reviews

Gmail

Integration rated 4.7 from 18 reviews

Zapier

Integration rated 4.5 from 10 reviews

QuickBooks Online

Trello

Box

See all 95 integrations

Nutshell User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

36%

10%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.4

Functionality

4.1

Patrick G.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Best bang for your buck CRM for small businesses!

I chose Nutshell after exploring more than a dozen CRM platforms when HubSpot priced me out of their market. Nutshell was the only platform that provided me with all the features I needed, without the bloat, at a price point that seemed too good to be true. Setup and implementation were simple, and it has become an integral part of my sales and contact management workflow. Nutshell is also committed to improving the platform with new features, a better UI, and excellent customer support. Whenever I have an issue, they respond promptly and work until the issue is resolved. But I rarely have a problem with it. It's fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it has all the features my small business needs without the exorbitant price tag of platforms like HubSpot. More importantly, I'm not stuck paying for extra features and functionality that I don't need.

Cons:

Limited options to use Zapier to create automations across software tools. I would love to see them expose more of the fields and functions of Nutshell so that I can build more useful automations to support my workflow.

Reasons for choosing Nutshell

Best mix of features (that I needed) and price.

Reasons for switching to Nutshell

Hubspot was too expensive and bloated with features I didn't need.

Verified

Reviewer

Real Estate

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Nutshell has grate customer service, product is easy to understand, and it is price very well- very flexible terms

Overall, we don't regret choosing to be with Nutshell as our CRM. Data management and sales performance monitoring is reliable. We were more focused on what really matters

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great Customer Service Experience- easy to reach out and very friendly. App is really easy to understand so despite the complex business process, we were able to tweak it and make it fit to our needs. It is also not overly price- i'd say it's on our sweet spot.

Cons:

We are somehow bothered by how data redundancy is approached, detected or managed especially when you are uploading by batch- it is tough. Data filtering and Sorting is quite limited so im hoping that they will improve that.

Reasons for choosing Nutshell

We believed that Nutshell was more fit, convenient to setup, and priced well. Customer representative was very helpful too

Reasons for switching to Nutshell

for better database management and sales performance monitoring

Rebecca M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Nutshell Update

It is still an incredible tool to aid in business growth and development. I recommend Nutshell to any small business looking for a great CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is still incredibly user friendly, easy to understand, and simple to use for everyday tasks without feeling overwhelming.

Cons:

While it is easy to use, the simplicity can sometimes feel limiting, with fewer advanced features and customization options for users who want more control or flexibility.

Samantha C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

SonarMD x Nutshell

Overall, we have had a good experience with Nutshell and appreciate the efforts to solve problems in a timely fashion when they arrive and adapt functions if we have a product improvement suggestion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nutshell is fairly easy to use, even for people who are not familiar with CRM services. I like that there has been an uptick in customization features which has helped us adapt the pipeline in the most efficient way for the sales team.

Cons:

Sometimes it is difficult to pull reporting information and then to have that be cross functional with Excel. I also wish we would get a weekly activity summary.

Reasons for choosing Nutshell

Pricing was the most critical factor as we are a smaller company.

Liam D.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Nutshell in a Nutshell

Smooth and simple. The company behind Nutshell is nothing but helpful and accommodating. They have really helped us through set up or bugs encountered. They will even go as far as helping you with imports through there White Glove Service for those who are still learning technology meaning switching is as easy as possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an entry level CRM for small business. Nutshell has helped me during my entire career and to grow in my position.

Cons:

As they are a smaller company. Features and Quality of Life updates can take time especially when newer bigger updates are added.

Reasons for choosing Nutshell

At the time, Hubspot was too expensive and not worth the price. Nutshell had very manageable and personalized structures to make sure we could take it on and grow.

Garret W.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great system for growing businesses

We've been using Nutshell for 4.5 years, and it's been pivotal in growing our business and connecting with our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is quite a bit of customization with Nutshell and it serves very well as a platform for goods/retail services. Personally I like the ability to do Marketing and drip campaigns within the system, as well as making/logging calls within the system.

Cons:

Unfortunately for my team, Nutshell is geared more towards products than services. We've had several custom requests or ideas come up over the year that Nutshell can't/hasn't put in, so we're forced to either shelf the idea or come up with a substitute.

Reasons for choosing Nutshell

Price and the status of our company at the time we were in need of a new CRM.

Reasons for switching to Nutshell

Needed an easier way to run reports, and we had a desire to communicate with our customers inside a CRM instead of copy-pasting emails and calls into the Notes/Timeline.

Alexander Elliot P.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Nutshell(in a nutshell) it just works

Nutshell unlike other CRMs brings direct returns. Our Sales staff were able to hit the ground running very quickly. Too many other products require less technical people to become more savvy and that causes resistance, and slow uptake. Nutshell, Just works, and the users "get it"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nutshell has a very user friendly and intuitive user interface. The API gives access to numerous data points to aid in Process Integration I especially like the feed back on Emails sent through the system. way more useful than basic Non-Delivery reports

Cons:

I would like to see an additional API for the marketing section. this would make it much easier to automate customer contact feedback

Reasons for switching to Nutshell

Salesforce was too confusing for our sales force. Ironically, Salesforce is not for a salesforce, more like "tech force"

Verified

Reviewer

Wholesale

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Nutshell is Great!

I'm very happy with Nutshell. It's affordable, easy to use, and the customer support is great. It seems like they're constantly investing in themselves, too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nutshell is very easy to use. It's easy for people to learn, and it's easy to self-navigate. Creating email templates is quick, too. It's also very affordable.

Cons:

Nutshell is very simple, which can be frustrating. There are time we want it to do things like creating different outcomes in the lead stages, but it can't do that for us.

Reasons for choosing Nutshell

Primarily cost, plus there is a steeper learning curve with Salesforce

Jody F.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Nutshell is the BEST

FAR exceeded our expectations coming over from ACT that we had used for 20 years. We can't say enough how much we enjoy working with, and benefit from using, Nutshell.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Where to start: 1. Database filtering is awesome 2. Emarketing tools are easy to use 3. Marketing metrics capture is very helpful 4. Customer support is outstanding, whether same day online chat, or easily setting up a video call back

Cons:

1. Some of the canned reports could have broader functionality 2. Would like to see an ability to create custom reports. All of the data is there, but extracting it in a customizable, meaningful report format is lacking.

Reasons for choosing Nutshell

Primarily due to the email marketing capabilities and metric tracking.

Reasons for switching to Nutshell

ACT sucked. Our entire team was frustrated with using it. Nutshell was recommended to us by one of our principals.

Sawyer D.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Came From Salesforce Never Going Back

Overall, Nutshell provides a great product at a very reasonable price. Nothing but good things to say about this tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Coming from Salesforce, the ease of use and plug and play aspect of this CRM is a breath of fresh air. It has made our lead management and sales funnel a breeze. Anytime we have approached their team with an issue its always a solutions first upsell never type of approach.

Cons:

Its frequent GUI changes causes confusion from time to time with our older employees. They do adjust, but it is tiring finding the same button you taught them how to use last week.

Reasons for switching to Nutshell

The pricing was too high for the product we received.

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