OpenCRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OpenCRM

4.6

(294)

Pricing

Starting at £39.00 per month

About OpenCRM

OpenCRM is a customer relationship management software designed to help businesses in the UK manage administrative operations related to helpdesk, sales, project, inventory, contact, and email marketing. It offers an auto emailing functionality, which lets sales teams pre-schedule emails according to preferences.

Businesses can utilize OpenCRM to track statuses or time spent on tasks and report on the team's progress across projects. Managers can build custom job views. delegate tasks notify staff about to-dos and gain insights into activities on a calendar. Other features include SLA management, integrated customer portal, eSignature, quotation, invoicing, interaction tracking, event management and more.

It provides a mobile application on Android and iOS devices, which lets field teams access and engage with customers even from remote locations. Pricing is available on per user subscriptions.

OpenCRM Screenshots

OpenCRM Pricing and Plans

Starting price: £39.00 per month

Free Trial

Free Version

Complete Business

£39.00

per user, per month

Plan includes:

2tb File Storage
Access to All the Features Including UK Based Team
Fully Customisable
GDPR Features
Support Included
UK Data Centres
User Permissions

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OpenCRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of OpenCRM
Activity Dashboard
Alerts/Notifications
API
Calendar/Reminder System
Calendar Sync
Campaign Management
Contact Database
Contact Management
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Document Storage
Drag & Drop
Email Marketing
Email Templates
Forecasting
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Live Chat
Marketing Automation
Mobile Access
Mobile App
Opportunity Management
Pipeline Management
Referral Tracking
Reminders
Reporting & Statistics
Sales Forecasting
Sales Reports
Sales Trend Analysis
Third-Party Integrations

OpenCRM Integrations

Microsoft Outlook

Integration rated 3.9 from 13 reviews

ClicData

Jotform

Mailchimp

Microsoft 365

Sage 50 Accounting

See all 11 integrations

OpenCRM User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.7

Functionality

4.4

Grey N.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for more than 2 years

Reviewed June 2024

Old school CRM system. Easy to use but can be over-complicated easily.

Previously 3

Ratings Breakdown

Ease of use

Previously 3

Customer support

Functionality

Previously 3

Pros:

Simple, easy to use for the most part but can be over-complicated easily.

Cons:

Reports are very difficult to navigate but once you have them configured they work well.

Samantha R.

Verified reviewer

Events Services

11-50 employees

Used weekly for more than 2 years

Reviewed August 2025

Open CRM GPM Review

Everyone is always really helpful and quick to reply. [sensitive content hidden] is the most helpful person ever! We started with a company of about 6 people using the system, we now have over 23 and a second company who have just signed up!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and straight forward to use! The customer support is really quick and helpful. They system itself is adaptable and you can make it work how you need to.

Cons:

Can be a bit glitchy and clunky. Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing.

Reasons for choosing OpenCRM

The people were a lot nicer and easier to work with. Along with the costs being a lot cheaper

Vendor Response

Hi Samantha. Thanks so much for your kind words and thoughtful feedback—it’s genuinely great to hear that you’re enjoying working with us! I’m Graham Anderson, MD here at OpenCRM, and I just wanted to personally say how much we appreciate it. If anything ever comes up, don’t hesitate to reach out—we’ll be here, ready to keep being super helpful. Graham

Replied August 2025

Brigitte B.

Verified reviewer

Market Research

11-50 employees

Used daily for more than 2 years

Reviewed January 2026

The most flexible end to end CRM software

The support is fantastic. They are always supportive to find a solution that fits your business processes. It is NOT a humanless software company and they will always go the extra mile to help you sort problems and find solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility to be able to tailor the software to your own working practices. The ability to have a software that can be easily and cost effectively tailored to existing business processes.

Cons:

The inability to pull certain fields across all modules. The reporting module is less flexible and the email design aspect of the software is not very user friendly compared to competitors.

Vendor Response

Thank you for your lovely comments Brigitte. The pros and benefits are great to read, and the cons you mention give us ideas to work towards. All feedback is appreciated, it helps us understand what our customers need!

Replied January 2026

Jim F.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 2 years

Reviewed June 2024

Honest opinion

Worth the $ but not as functional as other CRM's

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Email management system functions well. Tracking is good.

Cons:

Ease of use and reporting are well below standard.

Vendor Response

Thank you very much for taking the time to leave us a review, Jim. We really appreciate it. If you would like help creating or navigating the reports function, please contact us through our normal support channels. I would also advise searching for OpenCRM on YouTube and subscribing to our channel. We share tips and tricks and full length webinars there to help with your use of the system. Thank you again and we hope you have a wonderful day!

Replied June 2024

Alan I.

Verified reviewer

Biotechnology

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

OpenCRM offers a highly agile and effective CRM with excellent support

Excellent - it levelled up our small business use of CRM and product management for increased sales revenue and customer engagement through clever campaigning features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility through customisation and adjoining tools for inter-system connectivity as well as powerful features within.

Cons:

Difficult to layout pdf print outs but we could implement desired features.

Reasons for choosing OpenCRM

Less expensive and more flexible with better customisation and inter-system plug-ins for us.

Reasons for switching to OpenCRM

Outdated and OpenCRM had superior features.

Connor H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

OpenCRM review

My overall experience with OpenCRM has been very positive. It’s a well-designed, user-friendly CRM system that has made managing contacts, tasks, and projects much easier and more efficient day to day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OpenCRM is a very efficient and reliable system with a clean, easy-to-use interface. It’s intuitive, well-organized, and makes managing client data and communication smooth and hassle-free.

Cons:

At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow.

Reasons for switching to OpenCRM

The company outgrew the previous system and OCRM provided the necessary features.

Chris B.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Reviewed February 2025

Great bespoke, robust CRM system

I think it is a fantastic CRM system, more robust and bespoke than any we have had oreviously

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The bespoke nature of it, the fact that our CRM coordinator can build anything we need the system to do, usually during the meeting

Cons:

bit of a learning curve, so if we had a bespoke user guide specifically tailored around our functionality, that would be great. also accessibility features, which are probably there, but not as visible as could be required.

Reasons for switching to OpenCRM

for a specific contract we needed a robust, bespoke system

Nicholas O.

Verified reviewer

Publishing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

A bespoke CRM system out of the box

We've used it for many years now, and always find the team incredibly helpful and open to suggestions for changes and tweaks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a big system, but one which can be tailored to our needs. And in our case, we have tailored it massively to handle workflow that would not normally be expected of a CRM system.

Cons:

Occasionally we find something in the system works in a way that seems less than ideal (eg some records are searchable only by their name, not by their numeric reference), and when that happens, which is rare, the cost of altering is high.

Reasons for choosing OpenCRM

Usability in opencrm was better; and we knew we would want to customise, which was not going to be possible with the alternatives we looked at

Mike U.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

Great product with fundamental CRM functionality.

Excellent software and ease of use, detailed in depth reporting available and management of tickets, sales orders as well as online resource for customer e-signing of orders and logging of tickets via our portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use but primarily the ability to modify the fields, reports and overall functionality to meet our specific needs

Cons:

Colour scheme, it would be great if this could be modified to our own corporate colours

Reasons for switching to OpenCRM

Enhanced functionality with options to personalise the features and reporting.

TIMOTHY M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed June 2024

CRM for IT Resellers

Outstanding product with a great UI, great reporting and functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's customizable, has an intuitive interface and easy reporting

Cons:

nothing of note to mention here so I will leave the field blank

Reasons for switching to OpenCRM

OpenCRM gives us the Functionality and customization we need to run the business

Vendor Response

Thank you so much for such an awesome review, Timothy! Wow, those are some brilliant words :-) If there is anything we can help with in the future, you know where we are!

Replied June 2024

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