RepairShopr 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RepairShopr

4.4

(127)

Pricing

Starting at $59.99 per month

About RepairShopr

RepairShopr is designed to help businesses manage ticketing, invoicing, point of sale (POS), CRM and marketing operations. It is designed for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes.

The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor information. The POS system provides automatic charge calculation, manages multiple cash registers, supports barcode scanning and integrates with the inventory module. RepairShopr offers integration with Stripe, Paypal, Authorize.net, Quickbooks, Google Calendar and more.

RepairShopr Screenshots

RepairShopr Pricing and Plans

Starting price: $59.99 per month

Free Trial

Free Version

Starter

$59.99

flat rate, per month

Plan includes:

1 User Account
Cash Register
Integrated Payments
Job Timer
One Location
Outbound Emails
Recurrent Invoicing
Reports & Estimates
SMS Per Month
Snailmail

Repair shop

$119.99

flat rate, per month

Plan includes:

10 User Accounts
Cash Register
Customer Portal
Field Jobs
Integrated Payments
Job Timer
One Location
Outbound Emails
Point of Sale
Recurrent Invoicing

Big Chain

$119.99

flat rate, per month

Plan includes:

10 User Accounts
1+ Locations
Cash Register
Customer Portal
Field Jobs
Integrated Payments
Job Timer
Outbound Emails
Point of Sale
Recurrent Invoicing

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RepairShopr Features

Popular features found in Billing and Invoicing
Billing Portal
Contact Database
Customizable Invoices
Invoice Processing
Mobile Payments
Multi-Currency
Payment Processing
Quotes/Estimates
Reporting & Statistics
Tax Calculation
Time & Expense Tracking
More features of RepairShopr
Barcode/Label Management
Barcode/Ticket Scanning
Billing & Invoicing
Catalog Management
Commission Management
Contact Management
Contract/License Management
CRM
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Portal
Discount Management
Dispatch Management
Document Storage
eCommerce Management
Electronic Signature
Email Management
Email Marketing
Estimating
Intake Management
Interaction Tracking
Internal Chat Integration
Inventory Management
Inventory Tracking
Invoice Creation
Invoice History
Job Management
Lead Generation
Lead Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Location
Multi-Store
Online Invoicing
Online Time Clock
Ordering Automation
Payment Collection in the Field
Point of Sale (POS)
Pricing Management
Referral Tracking
Repair Tickets
Repair Tracking
Retail POS
Returns Management
Routing
Sales Reports
Scheduling
Segmentation
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Supplier Management
Technician Management
Web-based Deployment
Wholesaler Management
Work Order Management

RepairShopr Integrations

Twilio

ShipStation

Descartes ShipRush

Google Calendar

Stripe

authorize.net

See all 23 integrations

RepairShopr User Reviews

Overall Rating

4.4

Ratings Breakdown

73%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.2

Functionality

4.3

Sean J.

Verified reviewer

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed March 2018

A fantastic single pane of glass for repair shops

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

Cons:

For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

Charissa P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Not just for Retail Computer Shops

If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly. I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system. Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Cons:

Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

Sam P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Expensive, Terrible Support, Something is Always Broken

I wish I had done more research before moving my data over to this software. Im a current user that regrets using it, but its too much of a headache to move over to something else right now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software could be great if they hired a full time team that could actually support the software. I like the interface, when its working (which is next to never) I like the functionality. I like the ability to use SMS to communicate with our customers. Reporting customization needs major work, but I do like the reports they have.

Cons:

The price for this software is WAYYY too expensive. Customer service is non existent, server downtime is too frequent, not being able to access ANYTHING when the server goes down. I have put in service calls that have taken months to answer. Cash transactions wont print receipts. No backup server to use while server is down. When server goes down, your dead in the water, you cannot look up anything or make any transactions. The software only works with like 3-4 types of printers and label makers. The label designer is horrible. Migration from previous software is terrible. It only accepts a few customizable fields from previous software and even those don't map over properly. The list goes on....

Reasons for switching to RepairShopr

Functionality

Verified

Reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Do yourself a favor and get it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been with them since beta and they've done nothing but add value to the product. Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username. It integrates with most of our tools and they are always adding new integrations.

Cons:

Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed February 2018

RepairShopr is a good piece of software for those starting out in computer and device repair.

It was the foundation I needed to get my computer repair business started. Without it, I would still be floundering with process and documentation 2 years after launch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket.

Cons:

Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help.

Ephantus N.

Verified reviewer

Farming

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

An excellent customer relationship management software

It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers.

Cons:

It can be costly because one has to use a different platform for payroll because it does not integrate one

Clifford J.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Great Foundations loads of potential!

After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations.

Cons:

Contracts section is not what you think it is, some integrations need to be development and worked on.

Ben M.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Great for retail store of any kind

RepairShoppr is a simply tool that is very useful to use in terms of customer management and isn't to be overlooked.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

RepairShopr is a great tool to use in your business and can be used for pretty much all of your needs whether that be; inventory management to POS, estimates to ticket tracking, or even tracking your parts.

Cons:

While there isnt a scheduling type integration in RepairShoppr, there is a a Clock in/ Clock-out feature, however its not the most convenient in that regard.

Victor M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

They have not improved the software for years

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At first the were the unique software on the market

Cons:

They do not fix basic issues, like to choose VAT excluded prices. There is many users that asks for BASIC and NECESSARY features on the forum but they never develop it