Convoso 2026: Benefits, Features & Pricing

Wondering if Convoso is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Convoso

4.5

(383)

Pricing

Starting at $90.00 per month

About Convoso

Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers across various industries, including BPO, financial services, home services, insurance, lead generation, legal, real estate, solar, and telemarketing. It helps businesses manage customer engagement processes more efficiently.

The software uses advanced conversational AI to interpret complex customer inputs and provide natural responses in both voice and text formats. Virtual agents handle tasks such as lead qualification, scheduling callbacks, and sending reminders. The system supports workflow automation and operational efficiency. The platform includes compliance tools to assist businesses in adhering to telemarketing regulations. It offers multimode dialing support for various dialing methods to improve contact rates. Intelligent virtual agents enable call centers to manage more customer interactions while reducing operational costs. Reporting features allow businesses to monitor campaign performance and track metrics for ongoing improvement.

Convoso Screenshots

Convoso Pricing and Plans

Starting price: $90.00 per month

Free Trial

Free Version

Basic

$90.00

per user, per month

Plan includes:

White Glove Customer Service

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Convoso Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Convoso
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Compliance Management
Computer Telephony Integration
Contact Database
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Reports
Data Import/Export
Email Management
FCC Compliance
For Sales Teams/Organizations
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
List Management
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Online Voice Transmission
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reminders
Reporting & Statistics
Sales Activity Management
Sales Reports
SMS Messaging
Third-Party Integrations
Voice Mail
VoIP Connection
Workflow Management

Convoso Integrations

Salesforce Sales Cloud

Dynamics 365 Business Central

Google Maps

HubSpot CRM

LeadsPedia

Zendesk Sell

See all 12 integrations

Convoso User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.5

Functionality

4.5

Verified

Reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

great work space

rightnow its doing great its been awhile since the calls have been slow its a great price and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its very easy to use and very easy to learn its easy to work with it has a great way of doing things easy.

Cons:

their dont seem to be nothing much wrong with convoso but it does be slow with calls some times but not all the time

Maria Desiree R.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Reviewed February 2026

best ive used

Really good company I would recommend makes my job a lot easier we tried others in the past and nothing compares

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

they way they help to solve any problem I have always make sure they get everything you need to be successful.

Cons:

Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend.

Reasons for choosing Convoso

seems simpler and up to date and they assign you a customer success manager to help you as often as needed

Daniel R.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Updated Review

Previously 3

Pretty solid servicing a medium sized team overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 3

Functionality

Previously 3

Pros:

More reliable than some competitors our company has tried.

Cons:

Customer support can be slow at times, with challenges getting answers from support staff in a timely manner.

Vendor Response

Hi Daniel, Thank you for taking the time to share your feedback and for being a long-time Convoso customer. We appreciate your note on reliability, and we’re glad to hear Convoso has been a solid solution for your team. That said, we're sorry to hear about your experience with support response times. Your feedback is extremely valuable, and we take it seriously. Our team will be reaching out directly to better understand the challenges you’ve faced and explore how we can improve your service experience moving forward. Thanks again for helping us get better — we’re committed to earning back your full confidence. — The Convoso Team

Replied August 2025

Brix B.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Reviewed February 2026

My Convoso Experience

My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers.

Cons:

Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top.

Reasons for switching to Convoso

The UI design of Convoso are a lot more user friendly.

Rochae S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Reviewed February 2026

Easy to Navigate

Overall I've had a good experience with Convoso. It's very user friendly and simplified to other dialers I've used in the past.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past.

Cons:

Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning.

Reasons for switching to Convoso

I made the switch because I started with a new company and they use Convoso

RYAN H.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Reviewed February 2026

Super Versatile

I have been using Convoso for almost 4 years, managing an office with 20 to 30 agents. This platform has been most helpful in managing data and running reports to make my job easier as a supervisor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that you can use it to run all of the reports to help manage how all of the users are doing in different areas.

Cons:

Some of the reports have small glitches in them, so you have to play around with the settings to make sure they are accurate.

Stephanie C.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed February 2026

Convoso is a beast

Overall, Convoso is a beast in the best way possible. It’s built for teams that want to scale and crush their sales goals. While you’ll need to put in some work upfront to learn the ropes, the boost in contact rates and overall productivity makes it a great investment. It’s a sophisticated tool that really pays off once you get the hang of it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Convoso is how much it speeds up your workflow. If you have a lot of leads to call, this thing is like a rocket ship. It cuts out the dead air and keeps agents talking. I also love the caller ID protection features; it helps keep your numbers from being flagged as "Spam," which is a total lifesaver for getting people to actually pick up the phone.

Cons:

As with any high-powered system, there’s a lot to take in at first. While the basic interface is pretty intuitive for daily tasks, the platform is packed with so many advanced features that it can be a bit overwhelming for new users.

Keith O.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Reviewed February 2026

Convoso User

It is sufficient. It allow agents to maximize opportunities. It is pretty simple to use for most functions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and managing call recordings. For the most part it is simple for agents to use and navigate and admin is able to monitor seamlessly.

Cons:

Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.

Reasons for switching to Convoso

New downline, more than likely due to cost.

Carlton D.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Reviewed February 2026

Dramatically Improved Our Contact Rates

We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams

Cons:

Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful.

Jonathan S.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed February 2026

Positive Experience

Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns.

Cons:

It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly.

Showing 1 - 10 of 383 Reviews

See All Reviews