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SysAid vs Vivantio: Which is best for you?
Pricing available upon request
per month
and Demo
Features
- The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system.
- Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive.
- Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines.
- Sometimes it hangs and lags the computer
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Recommendations
