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The Mortgage Office

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The Mortgage Office 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

The Mortgage Office
The Mortgage Office
4.8
(285)

Pricing

Pricing available upon request

About The Mortgage Office

The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and caters to hard-money lenders, loan servicers, note servicers, cities, municipalities, banks, credit unions and private lenders.

The Mortgage Office features loan tracking, which allows users to track loan charges, interests and advances. Users can also assign multiple funding sources for loans and send automated emails for borrower bills and statements.

The Mortgage Office features adjustable rate mortgage (ARM) tools, complies with the Real Estate Settlement Procedures Act (RESPA) and offers QuickBooks integration. This integration allows users to automatically export data and prepare accounting reports such as accounts payable, accounts receivable and bank reconciliation.

The Mortgage Office Screenshots

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The Mortgage Office Pricing and Plans

Free Trial
Free Version

Pricing available upon request

No plan information available

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    The Mortgage Office Features

    • Features of The Mortgage Office
      Access Controls/Permissions
      Accounting
      Accounting Integration
      ACH Payment Processing
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      Amortization Schedule
      API
      Approval Process Control
      Asset Lifecycle Management
      Audit Trail
      Auto Loans
      Automated Decisioning/Underwriting
      Automatic Funds Distribution
      Borrower Management
      Business Loans
      Cash Flow Management
      Client Database
      Client Management
      Client Portal
      Collateral Tracking
      Commercial Mortgages
      Communication Management
      Compliance Management
      Configurable Workflow
      Construction Loans
      Contact Database
      Contact Management
      Credit Reporting
      CRM
      Customer Database
      Customer Management
      Customer Statements
      Customizable Branding
      Customizable Reports
      Customizable Templates
      Dashboard
      Data Import/Export
      Digital Signature
      Document Management
      Document Storage
      Electronic Applications
      Electronic Payments
      Electronic Signature
      Email Marketing
      Escrow Management
      Financial Analysis
      Financial Management
      For Borrowers
      Government Loans
      HUD Settlement Statements
      Investor Management
      Lead Management
      Lender Search
      Loan Management
      Loan Origination
      Loan Portfolio Management
      Loan Processing
      Loan Servicing
      Marketing Automation
      Mortgages
      Multi-Branch
      Multi-Channel Communication
      Multi-Company
      Multi-Currency
      Online Applications
      Outsource Processing
      Payment Collection
      Payment Tracking
      Pipeline Management
      Pre-Qualification
      Pricing Management
      Promissory Notes
      Property Tax Management
      Real-Time Reporting
      Refinance Management
      Reminders
      Reporting/Analytics
      Reporting & Statistics
      Residential Mortgages
      Risk Assessment
      Risk Management
      Role-Based Permissions
      Rules-Based Workflow
      Scheduling
      Search/Filter
      Secure Data Storage
      Self Service Portal
      Status Tracking
      Student Loans
      Task Management
      Task Scheduling
      Template Management
      Third-Party Integrations
      Third Party Loan Origination
      Transaction History
      Visual Presentation
      Workflow Management

    The Mortgage Office Integrations

    Microsoft Word
    Microsoft Word
    QuickBooks Desktop
    QuickBooks Desktop
    QuickBooks Enterprise
    QuickBooks Enterprise
    QuickBooks Online
    QuickBooks Online

    The Mortgage Office User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    87%

    4

    10%

    3

    2%

    2

    0%

    1

    1%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    4.7

    Customer support

    4.8

    Functionality

    4.7

    Anisa's profile

    Anisa L.

    Verified reviewer

    Financial Services

    Used daily for more than 2 years

    Review source

    Reviewed March 2018

    Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.

    5

    For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge.
    Cons:
    Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life.

    Read More

    SS

    Stacey S.

    Verified reviewer

    Real Estate

    2-10 employees

    Used daily for more than 2 years

    Reviewed January 2026

    Services All My Loans in one place - CLOUD-BASED!

    5

    I love that everything is cloud-based and all loans are kept in one place. It’s a huge benefit—I can access loan information from my home computer after hours, my iPad, or even my phone. I’ve literally done payoffs while on vacation! No matter where I am, my customers always get the information they need, exactly when they need it.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Transitioning from the “light” version of the software was smooth and straightforward. Since I process loans for multiple companies, I really appreciate how easy it is to switch between them without any hassle. I also love that it’s cloud-based, which allows me to access loan information and stay on top of issues even when I’m not in the office.
    Cons:
    I know there are a lot of great features I’m not using yet, such as ACH payments and customer portals, that would make my job easier. Unfortunately, without a tech person on staff, I haven’t had the time or technical expertise to learn and implement them.

    Reasons for switching to The Mortgage Office

    We switched from TLO to TMO now we have more robust software.

    Read More

    RB

    Robert B.

    Verified reviewer

    Financial Services

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed August 2024

    One Big Mistake

    1

    I purchased The Mortgage Office last year and abandoned it quite soon afterwards. Dealing with them was like pounding a square peg into a round hole. I found the system very inflexible and rather than tackle issues directly they devised wild work arounds. They claim to have been selling TMO for forty years, but I find this difficult to believe as some of their glitches were simple basic elementary mistakes. If you do engage with them, I strongly suggest that you base your contract on a trial basis and not prepurchase the entire year or get too deep into the transition. I purchased the full year and just wrote it off when I realized what I got myself into. I am lucky that I used my old system on a parallel basis. It is my experience that TMO gives no refunds no matter how badly they performed. TMO is a prime example of a business working around a program and not the other way around. They will make no small change for your personal needs unless it services the greater good of all their users. TMO also will control all your data, and you are then at their mercy. Better to have a program held on your server that you control and have desired custom work done.

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    I can think of none. What i though would be an exciting new venture turned into a nightmare.
    Cons:
    To start with they are on the west coast, being three hours behind the east coast. They do not appear to take this into account and when they do reply to an issue it was always after closing time on the east coast. You then return their call, and they reply again after the close of business hours, etc. The integration of historic data was a nightmare, and I found it easier to manually enter the historic than use their tools. Their integration just did not work. For the customer contact page, they have all sorts of unused spaces, but yet have no field to put in extension numbers and notes next to a phone number. I was told to record this on another page and refer to this if need be. There is no way to integrate returned payments. When payments were returned NSF the program did strange things with the interest earned and could not balance. When I asked for an explanation, I was told to “plug” the number. No logical way to track critical dates. If a customer wants a payment to be held or a different amount taken, the program will only work if the payment dates and amounts are changed for all future payments. Then you must go through the whole process again to go back to the original dates and amounts. It does not allow for one time changes. I am the business owner and they were reluctant to deal with me for the onboarding, but instead requested that I hire someone to figure it out and teach me later. I found then very arrogant and so proud of their program that they did not accept shortfalls pointed out to them. They constantly alluded to the fact that they have been around for forty years. Was told that I purchased multiple users, but then found out it was only one. The cost for additional users was not cheap. Luckily, I found out how bad TMO was before I got too deep into the transition, so managed to bail out with only the loss of the year I paid for upfront.

    Reasons for switching to The Mortgage Office

    For ease and automation. Wanted something new.

    Read More

    NB

    Nicole B.

    Verified reviewer

    Financial Services

    2-10 employees

    Used daily for more than 2 years

    Reviewed January 2026

    Great Product

    5

    I been with mortgage office for close to 8 years and have been very satisfied with the product and their customer service.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    What I love about it is that it's not complicated and covers everything that we need it for. It has loan reports for your maturities and for tracking insurance and also I love the tax feature and there customer service that literally will stay on the phone and walk you through the whole process.
    Cons:
    I really have no complaints, the only suggestion would be perhaps adding another bucket in the trust ledger. That way if you need to separate out a construction reserve, interest reserve and property taxes you have a way to do that.

    Read More

    JW

    Jordan W.

    Verified reviewer

    Financial Services

    11-50 employees

    Used daily for less than 2 years

    Reviewed January 2026

    Highly Rated Platform with Outstanding Support and a User-Focused Product Team

    5

    My overall experience has been very positive. The support from the staff is excellent; they are knowledgeable, responsive, and genuinely helpful. I also really appreciate that the product team listens to user feedback and actively considers feature requests. It’s clear they care about improving the platform based on real user needs. The platform is robust and dependable, and the strong support from the whole TMO team makes a big difference. With more automation, it would be even stronger.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I really love how flexible the system is. It offers strong features for tracking loans, managing data, and generating reports. Overall, it’s a reliable platform that does what it’s designed to do very well.
    Cons:
    Some processes feel a bit too manual in some areas. Certain tasks could be more automated or streamlined, which would save time and reduce repetitive work.

    Read More

    AV

    April V.

    Verified reviewer

    Real Estate

    2-10 employees

    Used daily for more than 2 years

    Reviewed December 2025

    Streamlined

    5

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I’ve been really happy with the Mortgage Office Pro version. The platform is much more streamlined and efficient, and it’s made managing loans and servicing far easier than before. It feels like a solid upgrade that actually supports day-to-day operations.
    Cons:
    The way to view certain reports and some transitional issues is my only complaint. Support has been very good at working with us to help resolve whatever we need help with.

    Read More

    JC

    Jessica C.

    Verified reviewer

    Real Estate

    2-10 employees

    Used daily for more than 2 years

    Reviewed December 2025

    Smooth Performance Backed by Strong Support

    5

    The overall experience with the software has been great. The system is very user-friendly, and the wide range of resources available helps us run our business as efficiently as possible.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Regular updates keep everything running smoothly, and the ongoing support from the account managers and support team help resolve any questions or issues quickly, so we can keep operating with minimal downtime.
    Cons:
    When two people are working in the same account, only one person’s changes are saved. It would be helpful to have a feature that shows when someone else is currently in the same account.

    Read More

    NS

    Nora S.

    Verified reviewer

    Real Estate

    2-10 employees

    Used daily for less than 2 years

    Reviewed January 2026

    Great Software with Fast Support

    5

    Overall, The Mortgage Office has been great to use. It makes managing loans, payments, and reporting way easier, and once you get the hang of it, everything runs smoothly. The quick, helpful support really makes a difference, so you never feel stuck. Definitely a solid tool for keeping everything organized and running efficiently.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The software is really well-made, fast, and easy to navigate. The quality of the software is great and everything is well organized. The support team is also excellent — they respond quickly and are very helpful whenever you have questions or need help figuring something out. It’s also very affordable compared to other loan servicing software I looked into.
    Cons:
    Some features can take a little time to learn at first, especially if you’re new to loan servicing software.

    Read More

    HM

    Heather M.

    Verified reviewer

    Real Estate

    2-10 employees

    Used daily for less than 2 years

    Reviewed December 2025

    TMO experience

    5

    Great experience overall! Staff is more than helpful. I am able to get help as needed. The end of year tax option is amazing!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Easy process and helpful team. The training was good once I had a good understanding of what my company was looking for in the platform.
    Cons:
    Would like to see a draw option for conventional loan product. Our loans do not fully fit in the construction product.

    Read More

    NA

    Nasreen A.

    Verified reviewer

    Construction

    51-200 employees

    Used monthly for less than 2 years

    Reviewed December 2025

    Excellent System

    5

    This system is resolving purpose of our mortgage finance. Loans can be processed, very secured in terms of data breeching.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    User Friendly system and easy to access in terms of features and functionality, tope of that excellent customer support.
    Cons:
    None from our end. The only part is customization which is required most of the time. Reports are not easy to build.

    Read More

    Showing 1 - 10 of 285 Reviews

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