The Mortgage Office 2026: Benefits, Features & Pricing

The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars.

Very satisfied with the program regarding loan servicing, reports, payments and more. TMO has been a very useful program.

Great experience overall! Staff is more than helpful. I am able to get help as needed. The end of year tax option is amazing!

I went to their office in 2014 for training after working with the program for a few weeks, asking LOTS of questions. Everyone has been wonderful ever since. 90% of the time any questions are answered in less than 24 hours (TMO is west coast, I am east) and often in less time. When I put in subject line it's urgent, they get back to me even quicker. It was only an hour today!!

During the seminar for LO I really got a great inside look at TMO's training and educational tutorials. It was great to meet all of the faces behind the software we use every day. My overall Experience with TMO has been quite good, and continues to become better as the staff creates a more user friendly experience for us.

This system is resolving purpose of our mortgage finance. Loans can be processed, very secured in terms of data breeching.

We have used TMO for several years now and love it. The support team is amazing also!! If they don't know the answer they will find out and get back to you!

Overall, The Mortgage Office was a great experience and I'm glad I made the trip over to learn more about the program.