TOPdesk 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

TOPdesk

4.4

(110)

Pricing

Starting at $77.00 per month

About TOPdesk

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed.

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management.
With TOPdesk's features, your IT service desk staff can:

Keep track of assets within your organization
Prioritize incoming tickets, and assign tasks automatically based on operator capacity
Increase transparency around ticket status
Stay on top of your team's workload with customizable reports and dashboards
Capture and share critical knowledge within the service desk and with end users
What's more, the...

TOPdesk Screenshots

TOPdesk Pricing and Plans

Starting price: $77.00 per month

Free Trial

Free Version

Basic

$77.00

per user, per month

No plan information available

Essential

Pricing available upon request

Plan includes:

Incident Management
Asset Management
Self-service Portal
Dashboard & Reporting
Knowledge Base
Sandbox Environment

Engaged

Pricing available upon request

Plan includes:

Change Management
Contract and SLA Management
Survey Module
Operations Management
Problem Management

Excellent

Pricing available upon request

Plan includes:

Project Management
Webshop
Live Chat
24/5 Support
Annual Health Check
Uptime Guarantee

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TOPdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of TOPdesk
Active Directory Integration
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Responses
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Calendar Management
Calibration Management
Capacity Management
Case Management
Catalog Management
Change Management
Chatbot
Chat/Messaging
Client Portal
CMDB
Commenting/Notes
Compliance Management
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Complaint Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Disaster Recovery
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Equipment Maintenance
Event Triggered Actions
Facility Asset Management
Feedback Management
Fixed Asset Management
Forms Management
For Schools
Full Text Search
Help Desk Management
Incident Management
Incident Reporting
Inspection Management
Interaction Tracking
Inventory Management
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Incident Management
Key & Lock Management
Key Performance Indicators
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
On Call Scheduling
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Prioritization
Problem Management
Project Management
Real-Time Chat
Real-Time Reporting
Recurring Issues
Release Management
Reminders
Remote Access/Control
Reporting & Statistics
Request Assignment
Risk Alerts
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Incident Management
Scheduled/Automated Reports
Scheduling
Search
Search/Filter
Service Catalog
Service History
Service Reporting
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Technician Management
Templates
Third-Party Integrations
Ticket Management
Visitor Management
Widgets
Work Order Management

TOPdesk Integrations

TeamViewer ONE

Trello

Microsoft Power BI

Microsoft Outlook

Okta

OneLogin

See all 38 integrations

TOPdesk User Reviews

Overall Rating

4.4

Ratings Breakdown

48%

44%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.3

Peter V.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Best work ever did

Nover done this kind of nice work in my life and I did a lot in ICT functions. But daily working with Topdesk is the most great work I ever did. In all parts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way topdesk can let you organize all processes and flows and forms. all issues can be adressed and disturbance is unknown.

Cons:

In the flow developping is no visual sign appearing when 2 people are working together in the same flow.

Vendor Response

Wow Peter, thank you very much for the amazing compliment. Great to read you are so satisfied with TOPdesk. Best, Team TOPdesk

Replied December 2023

Giovanni Ficcadenti L.

Verified reviewer

Internet

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

Cloud-based software.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department.

Cons:

Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums.

Vendor Response

Hi Giovanni, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.

Replied March 2022

Rudy B.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

My Journey with TOPdesk

Previously 4

This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Previously 4

Pros:

Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products.

Cons:

Having to invest in extra modules. Setting up the actions and events

Jon F.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

From early engagement to beyond our successful full implementation, a thoroughly positive experience

It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Cons:

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Vendor Response

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

Replied October 2020

Wesley W.

Verified reviewer

Medical Devices

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

That is possible in TOPdesk

When I started at my current employer, I said for a year "that is possible in TOPdesk." If for example. someone asked for an overview of the status off tickets or Assets. After a year we purchased TOPdesk, which supports our daily work well. And provides much more structure and overview.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You get an overview of your assets and repairs and their status. Because everything is connected, you can easily make a list of whatever you want.

Cons:

Integration with email is difficult between TOPdesk and the system administrator of our company. And that's why it still doesn't work

Reasons for switching to TOPdesk

Asset management

Vendor Response

Hi Wesley, Thank you for the review. We really appreciate it. If you have any questions feel free to contact us.

Replied March 2022

Stella P.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

TOPdesk reduces the response time of any customer question.

We improve the response time to customer questions. We improve the work flow. TOPdesk users have improved performance because the problems are better recorded. We can give a quick answer to any question.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The self-service portal is very useful for users to make forms and manage accidents. With TOPdesk we create the forms for new workflows. We can know the problems of users and we can answer any questions from customers. It is very easy to use and has a very simple configuration.

Cons:

Currently we have no complaints about TOPdesk. It is perfect to be able to offer help to clients (quickly). It adapts to our needs. It is very efficient and simple to use for accident management.

Vendor Response

Thank you for writing this review Stella. We appreciate it!

Replied October 2020

Ian S.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

TOPdesk has been a great asset enabling us to improve our customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Follows the ITIL model - Has a number of flexible modules which link together - Allows different teams to be separated within the same system - Almost completely administered via web interface

Cons:

- Can be tricky to get set up and to maintain as there are lots of settings and configurations to be aware of - Form designer is a bit limited and the advanced custom form development tool is difficult to use - A couple of elements of the product still need to be administered via an external tool

Vendor Response

Thank you Ian for your review!

Replied October 2020

Lauri A. M.

Verified reviewer

Utilities

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process

We use TOPdesk to maintain steps in our testing processes and to document those steps with the customer from beginning to close of the project. My corporation wants to combine our incidents, which currently look like tabs on the screen, with more expansive features including reports so is moving from TOPdesk to Salesforce, which I have used in the past and is very different in its interface.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's a simple digital place to create "incidents" for each product test and maintain customer records per incident which can either be available to or hidden from the customer.

Cons:

TOPdesk is limited in what kind of documentation it can hold. We cannot include and manipulate all the files we need to work with. It's a placeholder for items and info., not a space for working on them.

Vendor Response

Hi Lauri, thank you for your review! We really appreciate it. The use case you are describing isn't our typical ITSM/ESM case we cater to so there might be a gap between what we offer and your needs. Moving forward to a better fit is the logical step. We hope this step towards Salesforce helps you out. Best of luck! For ITSM/ESM support we're very happy to support you in any future needs. Thanks again.

Replied October 2020

Estela R.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed April 2018

its versatility and the quality of services

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wow, a company like TOPdesk does not deserve anything other than good reviews, as a client I'm really satisfied, I'm sure that in the field of help desks stands out a lot and is one of the best, its versatility and the quality of services are indisputable.

Cons:

I really do not have any complaints to give, on the contrary, only excellent comments, I'm very happy, 100% recommended.

Vendor Response

Thank you so much Estela. Compliments like these make our day!

Replied October 2020