TOPdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TOPdesk

4.4

(108)

Pricing

Starting at $77.00 per month

About TOPdesk

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed.

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management.
With TOPdesk's features, your IT service desk staff can:

Keep track of assets within your organization
Prioritize incoming tickets, and assign tasks automatically based on operator capacity
Increase transparency around ticket status
Stay on top of your team's workload with customizable reports and dashboards
Capture and share critical knowledge within the service desk and with end users
What's more, the...

TOPdesk Screenshots

TOPdesk Pricing and Plans

Starting price: $77.00 per month

Free Trial

Free Version

Basic

$77.00

per user, per month

No plan information available

Essential

Pricing available upon request

Plan includes:

Incident Management
Asset Management
Self-service Portal
Dashboard & Reporting
Knowledge Base
Sandbox Environment

Engaged

Pricing available upon request

Plan includes:

Change Management
Contract and SLA Management
Survey Module
Operations Management
Problem Management

Excellent

Pricing available upon request

Plan includes:

Project Management
Webshop
Live Chat
24/5 Support
Annual Health Check
Uptime Guarantee

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TOPdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of TOPdesk
Active Directory Integration
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Responses
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Calendar Management
Calibration Management
Capacity Management
Case Management
Catalog Management
Change Management
Chatbot
Chat/Messaging
Client Portal
CMDB
Commenting/Notes
Compliance Management
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Complaint Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Disaster Recovery
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Equipment Maintenance
Event Triggered Actions
Facility Asset Management
Feedback Management
Fixed Asset Management
Forms Management
For Schools
Full Text Search
Help Desk Management
Incident Management
Incident Reporting
Inspection Management
Interaction Tracking
Inventory Management
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Incident Management
Key & Lock Management
Key Performance Indicators
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
On Call Scheduling
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Prioritization
Problem Management
Project Management
Real-Time Chat
Real-Time Reporting
Recurring Issues
Release Management
Reminders
Remote Access/Control
Reporting & Statistics
Request Assignment
Risk Alerts
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Incident Management
Scheduled/Automated Reports
Scheduling
Search
Search/Filter
Service Catalog
Service History
Service Reporting
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Technician Management
Templates
Third-Party Integrations
Ticket Management
Visitor Management
Widgets
Work Order Management

TOPdesk Integrations

TeamViewer

Trello

Microsoft Power BI

Microsoft Outlook

Okta

OneLogin

See all 38 integrations

TOPdesk User Reviews

Overall Rating

4.4

Ratings Breakdown

47%

44%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.3

Jeroen v.

Verified reviewer

Primary/ Secondary Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Topdesk experience in education

Great product! Easy to use. Can be expensive when using many operators.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibilty and ease of use for endusers.

Cons:

Sometimes to much flexibility and thus complex to manage.

Reasons for switching to TOPdesk

Not enough functionality to manage IT incidents and assets

Vendor Response

Hi Jeroen, Thanks for sharing your thoughts with us! It’s great to hear that you appreciate our ease of use and flexibility. We understand that too much flexibility can sometimes add complexity, and we're continuously working on ways to simplify our tool. Best, Team TOPdesk

Replied October 2024

Joe K.

Verified reviewer

Biotechnology

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Great system with clean user interface

The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple user interface and easy to implement with minimal prior knowledge.

Cons:

Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.

Reasons for choosing TOPdesk

Better functionality and more confidence in their team.

Vendor Response

Thank you Joe for taking the time to share your experience with us so far. We really appreciate the effort! Best regards, Team TOPdesk

Replied January 2025

Rudy B.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

My Journey with TOPdesk

Previously 4

This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Previously 4

Pros:

Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products.

Cons:

Having to invest in extra modules. Setting up the actions and events

David S.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Best ITSM available

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours. Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless.

Cons:

No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.

Reasons for choosing TOPdesk

Planon sucks at IT. It's a bit better than TOPdesk on facilities but overall it's just less interesting. Freshdesk lacks basic functionality, they integrate well but I like having everything in one tool.

Reasons for switching to TOPdesk

ServiceNow is very hard to set up, need (expensive) consultancy for a lot of things and you need to know every process in detail. TOPdesk is far more flexible and easy to implement.

Vendor Response

Hello David, thanks for your detailed review! We're thrilled to hear you find TOPdesk easy to implement and appreciate the asset management module and automation possibilities. We also value your feedback on our reporting capabilities and we're continuously working on improvements. It's great to know that you chose TOPdesk over other alternatives for its flexibility and ease of implementation. Your support means a lot to us! Best, Team TOPdesk

Replied December 2023

Wijnand v.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2023

TOPdesk: An Extensive ITSM Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Configurability Customizability Support of TOPdesk

Cons:

No option to give users/clients a way to create their own account to access the SSP

Reasons for choosing TOPdesk

Most integration and workflow options compared to the others. Overall best price value

Reasons for switching to TOPdesk

To standardise optimise and automate, while ensuring scalability and ISMS/ISO27001 conformity regarding Change Management and reporting on that

Vendor Response

Hey Wijnand, we appreciate your review! Good to hear you're enjoying TOPdesk's adaptability and our support. Your feedback about user/client account creation is noted. It's really helpful as we strive to improve. Best, Team TOPdesk.

Replied December 2023

Sven M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

TOPdesk as ITSM tool

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Look and feel, easy to use. Team cooperation

Cons:

Some features cannot be customized (saas)

Reasons for switching to TOPdesk

Ease of administration, product knowledge, cost reduction.

Vendor Response

Hi Sven, it's great to hear you find TOPdesk user-friendly and helpful for team cooperation. Your feedback on features' customizability is appreciated as we're always aiming to improve. We're glad that TOPdesk's ease of administration, product knowledge, and cost reduction led you to switch. Thanks for your input! Best, Team TOPdesk.

Replied December 2023

Roy T.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Works all the time

A great asset to any IT company, as well as any company using servicedesks of more serious IT capacities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to modify the UI, the many options of registering booth tickets and assets, as well as contracts and many other aspect.

Cons:

The design could be considered a bit old fashioned.

Vendor Response

Hi Roy, Thank you so much for sharing your review with us! We’re happy to hear that you enjoy the options and flexibility that TOPdesk’s features offer. We’re also glad to receive your feedback about our UI, as this is something that our teams are continuously working on to improve for our users. Best, Team TOPdesk

Replied April 2025

Pieter v.

Verified reviewer

Civic & Social Organization

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Simplifies life at the IT service Desk

For dropping request and tickets and solve them it is the platform to be.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use, lot's of easy to use buttons to navigate. With templates and best practices

Cons:

It's just a platform that simplifies life at the IT service desk. People can drop their requests and tickets and the IT service desk can solve them. For assetmanagement is this platform not good enough.

Vendor Response

Hi Pieter, Thank you for your review! It's great to hear that you're enjoying the simplicity and navigation options of TOPdesk. We're sorry that the Asset Management feature hasn't fully met your needs. We've actually rolled out some updates to this feature in 2024. You might find our recent blog post on these improvements helpful: https://www.topdesk.com/en/blog/3-new-asset-management-features/ Our local support and consultancy colleagues are also here to help if you have any questions or need further assistance to get the most out of the Asset Management feature. Best, Team TOPdesk

Replied January 2025

Stijn K.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

TOPdesk academy essentials training

Very good. Very easy to use once the right procedures are in place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bringing all the different features together to manage almost an entire environment

Cons:

GUI is sometimes a bit unclear to find some options

Vendor Response

Hi Stijn, Thanks so much for sharing your review with us - It’s great to hear that you find TOPdesk easy to use and comprehensive with all our different features! We also really appreciate hearing your experience with the GUI: this is something we are working on to improve, so any input is valuable for our team.   Best, Team TOPdesk

Replied March 2025

Peter V.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Best work ever did

Nover done this kind of nice work in my life and I did a lot in ICT functions. But daily working with Topdesk is the most great work I ever did. In all parts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way topdesk can let you organize all processes and flows and forms. all issues can be adressed and disturbance is unknown.

Cons:

In the flow developping is no visual sign appearing when 2 people are working together in the same flow.

Vendor Response

Wow Peter, thank you very much for the amazing compliment. Great to read you are so satisfied with TOPdesk. Best, Team TOPdesk

Replied December 2023