Unbabel 2026: Benefits, Features & Pricing

Wondering if Unbabel is right for your organization?

Our Customer Experience Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Unbabel

3.8

(4)

Pricing

Pricing available upon request

About Unbabel

Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to interact with clients in multiple languages. It combines machine translation with human insight and natural language processing (NLP) technology.

Unbabel is a translation as a service platform that extracts text from images. It facilitates personalized customer experience and multilingual communication between organisations and consumers. Additionally, it lets customer support teams deliver a consistent multilingual experience to their customers across channels and languages.

Using Unbabel, businesses can create multilingual websites, marketing campaigns, and social media posts. Pricing is available on request and support is extended via knowledge base and other online measures.

Unbabel Screenshots

Unbabel Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Unbabel Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Unbabel
Chat/Messaging
CRM
Localization Automation
Machine Learning
Machine Translation
Natural Language Processing
Performance Metrics
Project Management
Quality Control
Third-Party Integrations

Unbabel Integrations

Zendesk Suite

Unbabel User Reviews

Overall Rating

3.8

Ratings Breakdown

50%

25%

Secondary Ratings

Ease of Use

4.3

Value for money

2.7

Customer support

2.7

Functionality

3.8

Have you used Unbabel and would like to share your experience with others?

Verified

Reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Greatly integrated with Zendesk

Ratings Breakdown

Ease of use

Functionality

Pros:

The integration with Zendesk was so good I thought it actually was part of Zendesk.

Cons:

It sometimes misdetects languages (could say a language is Dutch when it's French or a totally different language)

Verified

Reviewer

Internet

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed June 2019

My Personal Unbabel experience

Would be a great part time job from home to work with if they don't close you language pair.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Making money with all the offered tasks.

Cons:

Being closed to assignments too soon and customer support is not good

Verified

Reviewer

Marketing and Advertising

201-500 employees

Used other for less than 12 months

Review source

Reviewed January 2020

Buyers Beware...

Negative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our customer success manager who manages our Knowledge Base said it was easy enough to set up.

Cons:

We were really sold a bill of good with this software, but what's worse is how our negative experience was handled by their team. Our goal was to translate our Knowledge Base into three languages and we were assured our business and jargon would be elegantly translated. We were told the AI would do the heavy lifting, and if we created a library of terms unique to our business they would be properly captured in the translation. Then some one would copy edit from there. This was our first foray into this space so we decided to start with a small pilot. I am so glad we did and didn't waste more money. It was pretty obvious that they just ran our content through their AI resulting in "choppy translations." One customer's feedback was, "if I were a new user, I'll say: "why are these sentences so weird ? 🤔" Another customer said they misused verbs which made for unpleasant reading. When we brought this feedback to Unbabel, there was minimal effort to help us get to a good place. In fact, I had to follow up twice just to get a response to an email with our list of issues. When I finally got a response, I was told that we should look at our overall translation requirements for 2020 and then be provided "a full quote for that work over 2020." Being upsold in the middle of working through documented issues was my impetus for writing this review. The poor product experience was really compounded by the tone deaf support.

Stephanie L.

Verified reviewer

Aviation & Aerospace

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

The Fastest and Most Reliable Translations