Froged 2026: Benefits, Features & Pricing

Wondering if Froged is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Froged

4.5

(56)

Pricing

Starting at $39.00 per month

About Froged

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -

Behavioral segmentation
Product Flows
Knowledge Base
Email campaigns
NPS Surveys
In-app widget
+2k integrations and API
Dedicated CS Manager and Dev team

Froged Screenshots

Froged Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

flat rate, per month

Plan includes:

1 seat
Collaborative inbox
All channels
Knowledge Base
Preconfigured metrics

Starter

$106.00

flat rate, per month

Plan includes:

2 more seats (3 total)
Real time collaboration
Team performance analytics
Customer Satisfaction Survey
Knowledge Base PRO

Professional

$422.00

flat rate, per month

Plan includes:

4 more seats (7 total)
Groups and conversation historic
Conversation Routing
Multiple business hours
Inbox groups

Corporate

Pricing available upon request

Plan includes:

Inbox Groups
Multiple Business Hours
Customer Reports
Call Recording* 1 month storage

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Froged Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Froged
A/B Testing
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Campaign Management
Churn Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Configurable Workflow
Contact Management
Content Creation
Content Management
CRM
Customer Communication
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Geotargeting
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Monitoring
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Offline Form
Onboarding
Performance Metrics
Predictive Analytics
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Self Service Portal
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Ticket Management
Usage Tracking/Analytics
Video Conferencing
Widgets
Workflow Management

Froged Integrations

Zapier

Google Meet

Slack

Google Chrome

Twilio

Froged User Reviews

Overall Rating

4.5

Ratings Breakdown

68%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.7

Functionality

4.5

Have you used Froged and would like to share your experience with others?

Michele Z.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Essential tool for customer success and onboarding process

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.

Cons:

At the moment I don't find any noteworthy negative aspects.

Jessie A.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Reviewed March 2021

I would recommend Froged to all businesses needing a CRM system

Very good!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good & fast customer service

Cons:

- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in

Reasons for choosing Froged

- Knowing the founders - Personal customer service

Timothy M.

Verified reviewer

Telecommunications

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2023

Cons at best.

horrible, overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.

Cons:

I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.

Chris N.

Verified reviewer

E-Learning

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

A great new comer in the Customer Education and KB game!

Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.

Cons:

Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.

Reasons for choosing Froged

Price point and the cute frog.

Reasons for switching to Froged

Pricing and the SDK capabilities.

Edoardo Z.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Froged never stops surprising us!

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-) Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cons:

Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot

Leav G.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Reviewed March 2021

Really easy communication with my clients

Forged is the main way we give support to our users. It is easy to integrate, provide help, see what users like and read and it is intuitive for them as well, so there is no learning curve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions. Froged team is very responsive and quick to support and solve bugs.

Cons:

Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer.

Reasons for switching to Froged

Forged is much cheaper.

Albert D.

Verified reviewer

Farming

2-10 employees

Used daily for less than 6 months

Reviewed March 2020

All in one support and engage marketing platform

Their team is fast and easy going, they helped since the beginning with the setup and gave us tips related with the use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs.

Cons:

There is nothing we miss at the moment, maybe because the tool is still quite new in our company

Reasons for choosing Froged

We tried the trial and the platform looked very easy to work with and could solve different problems in just one unique marketing platform. Moreover the price is very competitive.

Reasons for switching to Froged

2 main reasons, integration of features and cost of the service.

Vendor Response

Hi Albert! Thanks for your feedback, we are very happy to help your company grow and we'll improve our features to offer to our clients the best customer success and support tool - Jesus -

Replied March 2020

Verified

Reviewer

Consumer Goods

2-10 employees

Used daily for less than 12 months

Reviewed March 2021

Live Chat For your website

Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Quote feature & the fact that you can save customer info

Cons:

I wish they had a stronger integration with Shopify stores. Right now you can use the chat, but you can't carry over customer info & sales data into Froged from Shopify

Santino M.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Froged Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime.

Cons:

The mobile app is buggy, apart from this I expect the platform to grow in the coming years.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Reviewed March 2021

Sufficient Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Froged helps us get in touch with our customers in a fast and convenient way. Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them. We also export the data Froged keeps for us and make small analyses on it with the filters Froged offers.

Cons:

Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure. Also, the filters on customer data can be enhanced even more.

Showing 1 - 10 of 56 Reviews

Load More Reviews