Froged 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Froged

4.5

(56)

Pricing

Starting at $39.00 per month

About Froged

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -

Behavioral segmentation
Product Flows
Knowledge Base
Email campaigns
NPS Surveys
In-app widget
+2k integrations and API
Dedicated CS Manager and Dev team

Froged Screenshots

Froged Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

flat rate, per month

Plan includes:

1 seat
Collaborative inbox
All channels
Knowledge Base
Preconfigured metrics

Starter

$106.00

flat rate, per month

Plan includes:

2 more seats (3 total)
Real time collaboration
Team performance analytics
Customer Satisfaction Survey
Knowledge Base PRO

Professional

$422.00

flat rate, per month

Plan includes:

4 more seats (7 total)
Groups and conversation historic
Conversation Routing
Multiple business hours
Inbox groups

Corporate

Pricing available upon request

Plan includes:

Inbox Groups
Multiple Business Hours
Customer Reports
Call Recording* 1 month storage

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Froged Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Froged
A/B Testing
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Campaign Management
Churn Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Configurable Workflow
Contact Management
Content Creation
Content Management
CRM
Customer Communication
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Geotargeting
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Monitoring
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Offline Form
Onboarding
Performance Metrics
Predictive Analytics
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Self Service Portal
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Ticket Management
Usage Tracking/Analytics
Video Conferencing
Widgets
Workflow Management

Froged Integrations

Zapier

Google Meet

Slack

Google Chrome

Twilio

Froged User Reviews

Overall Rating

4.5

Ratings Breakdown

68%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.7

Functionality

4.5

Have you used Froged and would like to share your experience with others?

Roberto R.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Great for tracking and understanding users, leads and website visitors

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons:

Native mobile app is not yet where it needs to be, but they are working on a new version.

Reasons for switching to Froged

Froged has a wider set of options for setting up custom attributes and event tracking. Also, the UI is much more appealing.

Ismael L.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for less than 2 years

Reviewed March 2021

Like Intercom, but better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons:

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Reasons for choosing Froged

We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.

Reasons for switching to Froged

We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

Ignacio A.

Verified reviewer

Internet

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Excellent Customer Service to cover a not so mature product

I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!

Cons:

The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.

Reasons for choosing Froged

It was in the same incubator as my company at the time

Vendor Response

Thank you so much for your review. We're glad you enjoyed our Customer Service and CSM tools! We are constantly improving and updating our product, and we thank you for your feedback on our Product Flows and available integrations! We will keep you up to date regarding these features :)

Replied February 2023

Roger D.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed March 2021

Software to support my clients thats I can’t do without

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up.

Cons:

I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Reasons for choosing Froged

The modern fresh clean design and multi-function capabilities of it.

Max Z.

Verified reviewer

Design

2-10 employees

Used weekly for less than 6 months

Reviewed May 2020

Froged is a great tool for user conversion and upsells

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Cons:

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Reasons for choosing Froged

Feature for the price! This product is so great at this price point and offers higher value for my goals.

Reasons for switching to Froged

The livechat! Then the easy segmentation and continues profile building. A simple bot like the one from Continually wasn't converting and people felt that automation was at work.

Josías D.

Verified reviewer

Internet

Self-Employed

Used weekly for less than 6 months

Reviewed March 2021

Great Functionalities Better For Deep Integrations

The experience so far is great. They are constantly improving the tools and have great support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons:

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Reasons for choosing Froged

The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.

Reasons for switching to Froged

We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Very Effective Tool to Understand Your Traffic & Leads

So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.

Cons:

They don't allow removing their branding from the live chat and emails.

Reasons for choosing Froged

First of all, I got a great lifetime deal for this tool and then I tested it for couple of days on my site and found it very easy and effective for my marketing campaigns.

Richard J.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Reviewed May 2020

Froged is an impressive Behavioral Messaging Platform like Intercom

Impressed! Excellent software and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

Cons:

I would like to see an android and iPhone app, this is on the roadmap.

Reasons for choosing Froged

We chose Froged over the competitors for price and ease of use.

Evgeny Kasperovich C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed May 2020

Great addition to our tools arsenal for tracking and engaging users

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

Cons:

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

Reasons for choosing Froged

I bought both but I dove into Froged and so far it has the features I need.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Reviewed April 2020

An all round solid product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product was easy to use and set up. It's very powerful. It has an auto-message feature, a knowledge base and most importantly triggers based on the client behaviour. The fee is also reasonable

Cons:

The product isn't white label. Having "Powered by frogged" just isn't professional.

Reasons for switching to Froged

Froged was just a superior product. Also far better customer service

Showing 1 - 10 of 56 Reviews

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