Zenvia Customer Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zenvia Customer Cloud

4.1

(359)

Pricing

Pricing available upon request

About Zenvia Customer Cloud

Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service.

With WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams.

The solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results.

Additionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.

Benefits:

End-to-end multichannel communication
Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS
Fast and seamless experience
Efficient customer journey
Data monitoring and analytics

Zenvia Customer Cloud Screenshots

Zenvia Customer Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Zenvia Customer Cloud Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Zenvia Customer Cloud
AI/Machine Learning
API
Appointment Scheduling
Autoresponders
Canned Responses
Chatbot
Communication Management
CRM
Customizable Templates
File Sharing
For Sales Teams/Organizations
Group Messaging
Human Handover
Inbox Management
Lead Distribution
Lead Management
Lead Qualification
Live Chat
Mobile Access
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
On-Demand Communications
One-to-One Messaging
Personalization
Pre-Configured Bot
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Reporting/Analytics
Search/Filter
Single Sign On
SMS Messaging
Social Media Integration
Tagging
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

Zenvia Customer Cloud Integrations

PayPal

Salesforce Platform

Shopify

Zapier

Messenger

Meta for Business

Zenvia Customer Cloud User Reviews

Overall Rating

4.1

Ratings Breakdown

44%

33%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.0

Functionality

3.8

Mahmoud A.

Verified reviewer

Automotive

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Great customer service app

My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers

Cons:

I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation

Mayte M.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed June 2020

Futures an costumer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.

Cons:

The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena

Reasons for choosing Zenvia Customer Cloud

Because [SENSITIVE CONTENT HIDDEN] did an excellent job!

Vendor Response

Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

Replied June 2020

Jorge M.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Feature lacking CRM with bad customer support

Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service.

Cons:

Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of.

Diego C.

Verified reviewer

Veterinary

2-10 employees

Used daily for free trial

Reviewed May 2020

Review

managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

ability to organize leads and set reminders because of the integration with WhatsApp messenger

Cons:

It lacks a funnel view of the customers

Reasons for choosing Zenvia Customer Cloud

I thought that Sirena had many more administrative functionalities, besides its lack of a funnel view.

Reasons for switching to Zenvia Customer Cloud

every time I chatted with a customer thru WhatsApp, I had to go to Trello to fill the data, sometimes I chatted with too many customers and had to return to all the chats to remember what to fill, sometimes data went missing or leads were not recorded.

Vendor Response

Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

Replied May 2020

julia r.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2020

julia's review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use Intuitive Feels like using whatsapp web

Cons:

Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc

Reasons for switching to Zenvia Customer Cloud

Abble to use audio messages and send/receive files.

kwandile Mabutho K.

Verified reviewer

Accounting

Self-Employed

Used daily for less than 12 months

Review source

Reviewed January 2024

Zeniva Conversion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its a great tool when it comes to assisting in communication with international people

Cons:

The live chat cost more when using data connection

Eduardo A.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Need more automation and a better phone app

Good, easy to use, need more features, more detail reports, forcast.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, friendly. easy to integrate with other apps, in general is this.

Cons:

We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.

Reasons for choosing Zenvia Customer Cloud

Reasons for switching to Zenvia Customer Cloud

We needed whatsapp

Vendor Response

Thank you! We always count on your valuable feedback to keep on improving.

Replied December 2021

Diego B.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

A must in this everyday new reality

Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We where stacked with piles of clients shouting for attention, buyers that bought over several digital channels that weren´t happy at all with our service. Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.

Cons:

At first i was reluctant about pricing.. but the value that adds make the equation as positive as it should get

Vendor Response

Hey Diego, Thanks for the positive review! We love hearing from our customers especially when our product is able to make a positive difference to them. Thanks again, and we hope to hear from you again soon! Luis.

Replied May 2020

Nicolás José T.

Verified reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Reviewed April 2020

Very good app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has an easy to use interface. And with great statistical support.

Cons:

The selection of leads with the different groups.

Vendor Response

Hi Nicolas, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. You'll probbably be glad to know that we launched our Shared Inbox feature, so you will be able to select leads through groups. Best, Luis

Replied May 2020

Richard D.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Reviewed May 2020

A solution for your digital team!

It has been wonderful! An excellent team to work with. 100% recommended

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sirena helps with teams to comunicate with an unique and automatized channel, such as WhatsApp. The integration with severals tools allow to external software, but, the most like about the software is the possibility to use one WhatsApp number for all my team!

Cons:

A bot developer option, massive sending message to your opt-in contactas

Vendor Response

Hi Richard, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. You'll probbably be glad to know that we launched Sirena Bots and soon we will have the chance to send massive templates to your contacts, hope it fits with your needs. Best, Luis

Replied May 2020

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