Zenvia Customer Cloud 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Zenvia Customer Cloud

4.1

(359)

Pricing

Pricing available upon request

About Zenvia Customer Cloud

Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service.

With WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams.

The solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results.

Additionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.

Benefits:

End-to-end multichannel communication
Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS
Fast and seamless experience
Efficient customer journey
Data monitoring and analytics

Zenvia Customer Cloud Screenshots

Zenvia Customer Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Zenvia Customer Cloud Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Zenvia Customer Cloud
AI/Machine Learning
API
Appointment Scheduling
Autoresponders
Canned Responses
Chatbot
Communication Management
CRM
Customizable Templates
File Sharing
For Sales Teams/Organizations
Group Messaging
Human Handover
Inbox Management
Lead Distribution
Lead Management
Lead Qualification
Live Chat
Mobile Access
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
On-Demand Communications
One-to-One Messaging
Personalization
Pre-Configured Bot
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Reporting/Analytics
Search/Filter
Single Sign On
SMS Messaging
Social Media Integration
Tagging
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

Zenvia Customer Cloud Integrations

PayPal

Salesforce Platform

Shopify

Zapier

Messenger

Meta for Business

Zenvia Customer Cloud User Reviews

Overall Rating

4.1

Ratings Breakdown

44%

33%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.0

Functionality

3.8

Sarah T.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Reviewed May 2020

I like it, but it can improve

They are on the right track, but they still need to improve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the idea, with few competitors and very useful.

Cons:

I think it needs to improve. For example the visualization for adm is more similar to whats.

Vendor Response

Hi Sarah, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

Replied May 2020

Ivan L.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Great CRM & Chat Software

It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our contacts and prospects. As I mentioned previously, for us the main problem that we were able to solve was the formalization of our communication process through WhatsApp with our contacts and prospects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a great tool to manage all your WhatsApp contacts and prospects. It allows you to record digital sales and thus measure the effectiveness of your marketing effort. Highly recommended if you are looking to formalize communication through WhatsApp!

Cons:

It would be great to have a flow module, where we can see how some automatic responses can appear depending on the questions.

Reasons for choosing Zenvia Customer Cloud

Mainly because of price and because Sirena was clearer in the information.

Florencia E.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

You are on time to change

Not practical, not usefull. You are an organization very desorganization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The idea is good.

Cons:

That always has trouble

Reasons for choosing Zenvia Customer Cloud

We belived you were different. Good different

Vendor Response

This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.

Replied September 2021

Gonzalo B.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 2 years

Reviewed April 2020

It makes your sales team go faster

It has been a good experience overall. We manage a lot of client's request per day, and made us more efficient in brief time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system. It really makes you go fast with your follow ups and new contacts

Cons:

The reports are not good enough since they're very structured and apparently from a 3rd party service

Reasons for switching to Zenvia Customer Cloud

Hubspot is very slow and unstable for this type of tasks. So we changed the sales part from Hubspot to Sirena, leaving only marketing team on Hubspot

Vendor Response

Hi Gonzalo, what a good message to receive! Thank you for your comment, we appreciate it. I'll be reporting your comments about the reports to our team of developers, although you evaluated it more than a year ago, the system has improved a lot since then. We'll always count on these valuable feedback to go on bringing our best.

Replied September 2021

Verified

Reviewer

Telecommunications

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

The worst part: Searching contacts and Contacting Sirena's Support Team

Good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very user-friendly, the executives that work for us at Tortooga are not always related or familiar with CRM o tech platforms. So this makes it easy for them and for us

Cons:

As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific contact and it won't find it by its number, but its name, which very frequently is changed by the prospect. Also, the Support Team has not been helpful, and your Support Bot just doesn't work.

Vendor Response

Thank you ! We are so happy to read your review. It inspires us to continue working and improving. Thank you

Replied December 2021

Claudio C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2023

Where is the support team?

No support after 20 days. No access available. Mobile and Web funcionality with erroresI can't even access with my all users. No comments...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nothing.

Reasons for choosing Zenvia Customer Cloud

Because it allows access. I mean, because Zenvia says: you can use our platform. But it can't even be used.Automatic messageFacebook leads integrationApp mobile.

Verified

Reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 12 months

Reviewed April 2020

Excellent WhatsApp integration

Very proactive development and support team, training is offered when required, and constantly improving the product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Cons:

The app still has a lot of room to improve metrics, and customize reports for users aiming to base the customer relationship in Sirena

Reasons for choosing Zenvia Customer Cloud

Whatsapp integration, national development

Vendor Response

Hi, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

Replied May 2020

Nicolas R.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Reviewed April 2020

Great CRM

Excellent platform to communicate with clients through WhatsApp

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The WhatsApp integration is a powerful feature to communicate with clients.

Cons:

Not much features for a call center operation

Reasons for choosing Zenvia Customer Cloud

WhatsApp integration

Reasons for switching to Zenvia Customer Cloud

WhatsApp integration

Vendor Response

Hi Nicolas, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to factor into future updates and enhancements. Best, Luis

Replied May 2020

Verified

Reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 6 months

Reviewed June 2020

Useful service at a reasonable price

It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, easy to setup, and is a great way to admin all our customer service comunications.

Cons:

Use of emojis in the web version would be great!

Reasons for choosing Zenvia Customer Cloud

It had all the functionality that we needed.

Vendor Response

Replied June 2020

Verified

Reviewer

Financial Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

The best customer service enhancement tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool is unbelievable : 1. The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome. 2. The shared team inbox makes the whole process so hassle-free and easy to manage. 3. Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest possible way.

Cons:

Nothing as such. The company is doing great work. Keep bringing new ideas in the software.

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