Paytronix 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Paytronix is right for your organization?

Our Delivery Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Paytronix

4.4

(11)

Pricing

Pricing available upon request

About Paytronix

Paytronix is a standout authority in crafting Digital Customer Engagement Solutions designed specifically for restaurants, convenience stores, and retailers looking to nurture lasting connections with their patrons. Boasting a solid two-decade history, Paytronix has evolved its Guest Engagement Platform, effortlessly blending different facets of digital customer engagement into a cohesive and sturdy platform. Currently, over 1,800 brands rely on Paytronix to enhance guest engagement and foster stronger brand preferences.

Paytronix Screenshots

Paytronix Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Paytronix Features

Popular features found in Delivery Management
Customer Portal
Delivery Tracking
Dispatch Management
Driver Management
For Courier Services
Scheduling
More features of Paytronix
Accounting Integration
Activity Tracking
Alerts/Notifications
Campaign Analytics
Campaign Management
Campaign Planning
Communication Management
CRM
Customer Acquisition
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Delivery Estimate
Delivery Management
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Feedback Management
For Restaurants
Gamification
Gift Card Management
Kitchen/Menu Management
Lead Capture
Lead Nurturing
Loyalty Cards
Loyalty Program
Membership Management
Menu Builder
Mobile Access
Mobile Payments
Multi-Campaign
Multi-Location
Negative Feedback Management
Online Ordering
Online Payments
Order Management
Order Tracking
Performance Metrics
Point of Sale (POS) Integration
Predictive Analytics
Promotions Management
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reviews Management
Rewards Management
Segmentation
SMS Marketing
SMS Messaging
Social Media Integration
Social Promotion
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Personalization

Paytronix User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

27%

18%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

3.9

Functionality

4.4

Dane M.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Very useful.

Useful, dependable, and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Paytronix is very simple and user-friendly. I like that it's easy to navigate for a tool that plays such a big role in my day at work. It's impossible to have a productive day at work without Paytronix

Cons:

Paytronix does not have the ability to operate on multiple web pages at once. I handle multiple 3+ customers at once via Chat and if I was able to use Paytronix on multiple web pages, that would be a huge plus.

Verified

Reviewer

Restaurants

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

A Great Loyalty Software!

Paytronix is really easy to work with. They are the only vendor I know that hosts a yearly conference where one of the segments is asking its clients what could be better. And every year, they focus on some of those items and have that functionality ready to go by the following conference, if not sooner. They want to offer a valuable product, and their representatives care about the success of your loyalty program. Even though some of the functionality could be enhanced, I would highly recommend this vendor to everyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I work with a lot of vendors on a daily basis. Paytronix representatives are eager to help you accomplish your business goals through their platform, and offer data-supported recommendations that could help enhance the loyalty program. Their goal is to an all-in-one tool, and their platform offers a lot of different features. They support email marketing, they have a mobile app which can also do geofencing, and their loyalty features are expansive, which allows for complex, segmented loyalty campaigns.

Cons:

The platform isn't the most user friendly, and some organization features could go a long way. We can't sort our emails into folders, so naming conventions are key to finding a particular send. Account filters, what you would use to segment a campaign, cannot be edited once they are saved, which causes a lot of duplication if segmenting changes before a campaign goes out. Like I said in the Pros section, their offerings are expansive. However, when a company offers so many products, it can be hard to prioritize the optimization of functionality for all of those items internally.

Verified

Reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Fair platform for loyalty and CRM

Fairly good experience and happy about the customer services and support provided by the PX team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration is fairly easy with the developer documentation and the support provided by them. PX monitoring system is impressive, you will get to know when something is off.

Cons:

Customer unification and segmentation have some concerns. Better you get these clarified and understood if they are aligned with the business expectations.

Verified

Reviewer

Restaurants

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Robust Loyalty Program provider

Paytronix can be a terrific business partner in launching, maintaining, upgrading, and enhancing your loyalty program. They will help you set up, execute and evaluate campaigns with a lot of knowledge and energy. We especially appreciate their partnership with businesses when developing new features. They will often ask users for advice and testing during the development phase as well as offer beta tests to make sure they are meeting their clients' needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Paytronix cares a lot about what their users think and are constantly working to improve their product to meet their customers' particular needs. We have seen several features developed as a result of direct user input, especially gathers from their annual users conference. They seem to be on the leading edge of predictive analytics and offer valuable insights into user habits. They also have very active Techinical Consultants who are invested in the success of your campaigns and business.

Cons:

Paytronix is not the strongest player in the email/messaging part of a loyalty platform. Although they have a great staff to set up templates, the filtering and formatting process isn't as user-friendly as it could be. Their mobile application is also very structured with little room for customization, so you may want to consider third party app development. They are also not strong in text/SMS messaging.

Amy J.

Verified reviewer

Restaurants

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Paytronix Debrief

It has been really good! Rarely run into issues and thankful that when there is one it seems to be recognized quickly and fixed promptly. Seems like you continue to ask for feedback and that is appreciated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how all personal account information is in one spot. It doesn't require you to click through multiple pages when updating a guest on the info they have given us. It is very user friendly when reviewing transaction history.

Cons:

I wish that there was an "undo" button. If you added on rewards with a 1 month expiration, but actually needed it for 1 week, then you have to go back and void the rewards and then re-add them. It can make the transaction history look back and confusing if the guest were to ever view it. Also, it would be nice if we could add tickets from past days on double points days and have a way to "click" to make sure double points aren't applied when adding the ticket manually.

Verified

Reviewer

Restaurants

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

User Freindly

We use paytronix with our clients rewards system. It goes hand in hand with zendesk software we use it with. It makes finding customers, combining accounts, adding points and removing points easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most about paytronix is its simple to use. Also if you font understand a function you can go yo the help section that makes understanding all functions easy.

Cons:

I like least about the software is sometimes it will glitch and not allow you to perform a task without adding a favorite location that is not working or takes a long time to select it.

Reasons for switching to Paytronix

Its a more user friendly software

Verified

Reviewer

Dairy

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Paytronix is perfect for taking customer engagement to the next level

Using Paytronix, we have been able to elevate our customer engagement experience. Sending content based on past purchases, and when we think customers will be in the purchase cycle. It's been a real game changer for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a digital marketer, I am primarily using the email marketing tool within Paytronix software. I find it to be extremely user friendly. Creating, editing, approving, and deploying emails can be done with a WYSIWYG interface or through HTML coding if you have that resource. The analytics after deployment are really where Paytronix shines-well beyond the basics of engagement metrics-tying back to shopping basket and predictive analysis.

Cons:

I haven't found a ton that I don't like just yet, but I will say that some of the terminology and formulas used to create the personalized content in emails can be tricky to get the hang of.

Verified

Reviewer

Food & Beverages

Self-Employed

Used daily for free trial

Review source

Reviewed February 2021

Not bad :)

Being a platform designed for restaurants and stores, Paytronix is a good software to engage more customers. It is a needful tool and the combination of several services like loyalty-building, order and delivery, gift and compensation, also the analyzes and reports make it easy for the business to relate with customers using modern language. Anyway, there are some other uncompromising platforms that may be don't suggest some of Paytronix tools but are much chipper.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked a lot is the constantly updating educational content for users. Paytronix provides E-books, articles, case studies, etc. related to the topics one needs while working with customers. The suggested solution in this software reflects the demand of the time.

Cons:

The customer support service is far from being good and they should work on it thoroughly to make it more quick and effective.

Verified

Reviewer

Food & Beverages

Self-Employed

Used weekly for free trial

Review source

Reviewed February 2021

Ambiguous choice

If you can't afford your personal digital solution, Paytronix could be a good way to do it. Anyway, they may be cheaper solutions, but with fewer tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Paytronix covers the whole ordering experience. Also, the educational content on their website is quite useful.

Cons:

There are some online markets that suggest similar tools and are much cheaper. Also, they are not quick at responding.