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Josh P.
Advisor, 7 years
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Updated January 15, 2026
XM for Customer Experience vs Hotjar: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$1,500.00
per year
$39.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Negative Feedback Management
4.90
Surveys & Feedback
4.77
Feedback Management
4.69
See All
Visitor Tracking
4.83
Activity Dashboard
4.80
Customer Journey Mapping
4.78
See All
Integrations
See All
See All
Pros / Cons
- I also love that you can see progress and even download the data from surveys in ways that make it easier for you to analyze them with other applications
- Qualtrics is a bit over complicated when it comes to managing your surveys.
Read more
- I like the heat mapping tool on Hotjar, which allows you to see where there is the most interest on your page, as well as how a user navigates your webpage
- Also, in the recording sections, you can easily get overwhelmed by not-relevant recordings, where users just idle.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2022
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
