Glassbox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Glassbox

4.9

(54)

Pricing

Pricing available upon request

About Glassbox

Designed for businesses in insurance, travel, telecommunications, retail and other industries, Glassbox is a cloud-based solution that helps streamline web analytics via session replay, customer journey mapping, heatmaps and more. Key features include funnel analysis, record keeping, interaction tracking, performance metrics, big tracking and third-party integration. Additionally, the platform also provides customer support via chat, phone, FAQs and more.

Glassbox Screenshots

Glassbox Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Glassbox Features

Popular features found in Web Analytics
Campaign Management
Goal Setting/Tracking
Heatmaps
Keyword Tracking
Pageview Tracking
Referral Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Web Traffic Reporting
More features of Glassbox
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Application Management
Availability Testing
Behavioral Analytics
Chat/Messaging
Collaboration Tools
Compliance Management
Configurable Alerts
Conversion Rate Optimization
Conversion Tracking
Customer Activity Tracking
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Forms
Customizable Reports
Dashboard
Data Analysis Tools
Data Visualization
Drag & Drop
Dynamic Content
Element Analytics
Email Alerts
Email Management
Embeddable Maps
Engagement Tracking
Event Logs
Feedback Management
Floor Plans & Maps
For Science
For Websites
Funnel Analysis
Geographic Maps
Hierarchical Mapping
Hover Maps
Image Overlay
Incident Management
Issue Management
Issue Tracking
Mail Server Monitoring
Mobile Access
Multi-Channel Data Collection
Multi-Location Monitoring
Multiple User Accounts
Performance Management
Performance Metrics
Predictive Analytics
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Remote Monitoring & Management
Reporting & Statistics
Risk Alerts
Scheduled Testing
Screen Activity Recording
Scroll Maps
Sentiment Analysis
Server Monitoring
Single Sign On
Surveys & Feedback
Tagging
Templates
Territorial Mapping
Third-Party Integrations
Transaction Monitoring
Trend Analysis
Uptime Reporting
User Management
Visitor Tracking
Website Analytics
Widgets
Workflow Management

Glassbox Integrations

Google Analytics 360

Adobe Analytics

Glassbox User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.9

Darwin D.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2023

Mobile Engagement

Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best capability of Glassbox is the level of data that the system captures on the user journey. From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time. it simply works and we can trust its insights

Cons:

It took us some time to configure the reports we wanted to our liking. there are some features in Glassbox which i feel could look better - but we can trust the data so that is the most important thing

Reasons for switching to Glassbox

There was not enough data to make decisions and session information was missing. the solution looks nice - but the data and its insights were not suitable for our business needs

Kurian M.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Reviewed January 2024

Observe and analyze

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to observe and analyze the internal workings of my application . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting .

Cons:

I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings .

Reasons for switching to Glassbox

The error analysis wasn't strong enough, a lot was going under our radar

chris g.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for more than 2 years

Reviewed October 2023

Better transactions with our customers

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like the way Glassbox gives me the number and percentage of successful and unsuccessful transactions found in our systems in details. the numbers help us prioritize the important scope of our site to be optimized, improved and correct. It suggests well which part of our site is needing improvements and fixing so that there will be more site visit and transactions with our customers.

Cons:

I think Glassbox could improve by having more options to customize reporting views and elements for funnel creation. Technically, the elements should be customizable in my access so that I can perform my analyses better. With better funneling, I could perform better and faster creation of my reports to my superiors. This insights will help us better or sites and operation. But, so far, the funnel creation really helps, I just hope there are better options to custom depending on the criteria we needed.

Dror L.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2023

Understanding what our customers do

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before Glassbox we had a very hard time understanding what the user actually did, and in Glassbox it's so easy to track his actions and see exactly the flow and the steps he took

Cons:

I'm not familiar with the system in a good level, and maybe that is the problem - it sometimes seems too complicated if you're not familiar with all the (amazing) features.

Reasons for switching to Glassbox

Glassbox data is much richer, at the end of the day we get better insights and make better decisions. The fact the nothing needs to be tagged - but all struggles and issues are visible is a huge benefit for us

Alex Z.

Verified reviewer

Financial Services

201-500 employees

Used weekly for more than 2 years

Reviewed November 2023

Very straightforward

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A I appreciate Glassbox for its straightforward user interface. It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do. Furthermore, the session recording feature in Glassbox has exceeded my expectations. While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional.

Cons:

I believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white. Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered. Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page. After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page.

Reasons for switching to Glassbox

Glassbox is a very easy tool to use compared to the management required from Contentsqaure

jatinder k.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for more than 2 years

Reviewed November 2023

Very easy to use

i would like to learn all feature of glassbox as it will be for sure helpful to get more insight of users and help us sanitize app even better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of getting the user seasons with all API request and response included is very useful for triaging issues.

Cons:

More training videos and material on how to filter out sessions and saving them to create reports as per users needs .

Reasons for switching to Glassbox

The depth of information and insights, as well as system maintenance is easier with Glassbox

natasha l.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Reviewed November 2023

Great Tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to be able to directly fix any issues from a users perspective as opposed to guessing where drop offs are. I also like the filtering options to be able to directly gauge conversion/any issues from a specific scenario

Cons:

The interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data. Some of the terminology is not abundantly clear to people who are coming to it fresh with no experience, and I'd like the option for more live demonstration to help me decipher what information I need an fthe best way to get it

Reasons for switching to Glassbox

The level of detail we are able to get and act upon in Glassbox is much better from what Contnetsquare had to offer us

clement b.

Verified reviewer

Retail

10000+ employees

Used weekly for more than 2 years

Reviewed October 2023

understand the struggles

I have had a very positive experience working with the Glassbox team, there support knows us and takes care of issues that arise

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

interaction maps to better understand the struggles met by visitors and analyzing their session through session recordings

Cons:

Implementing easily custom dimension: I'd like to look for specific struggles met (like dead clicks on a certain button). Also, the visualization of behavior is hard to get at first sight (Contentsquare makes it look easier).

Reasons for switching to Glassbox

The ongoing maintenance of Contentsquare was too high for us. Every insight we wanted required tagging in the system

Mabel L.

Verified reviewer

Airlines/ Aviation

10000+ employees

Used daily for more than 2 years

Reviewed November 2023

Very easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the steps and actions that users go through are clearly stated on the side, which saves me time by going directly to the reported steps for review

Cons:

Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem. It'd be better to have this fixed so that I won't be distracted by these minors bugs :)

Reasons for switching to Glassbox

FullStory was great for session replay but lacked the customer insights we required to get to the root cause of issues

Jeff S.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Reviewed November 2023

Very deep insights

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most powerful capability in Glassbox is the ability to view our customer sessions. the replay is very detailed with insights regarding their experience, which allows us to take action

Cons:

We have experienced issues with performance and the time it takes us to recreate screens which is not trivial.

Reasons for switching to Glassbox

The cost of system maintenance in Contentsquare was very high compared to Glassbox. In addition, the level of customer journey insights is better with Glassbox

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