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Kustomer vs Tidio: Which is best for you?
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Features
- This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used.
- Glitchy at times, like their redaction feature stopped working as it should and chats were coming in after the set business hours
- We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
- Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
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Recommendations
