Alchemer 2026: Benefits, Features & Pricing

Wondering if Alchemer is right for your organization?

Our Survey Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Alchemer

4.5

(316)

Pricing

Starting at $55.00 per month

About Alchemer

Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across various industries such as government, education, non-profit, financial services, food and beverage, retail, software, and hospitality. The platform supports efforts in areas such as customer experience, market research, and employee engagement.

The software includes tools for creating surveys and collecting feedback through channels such as websites, apps, and third-party platforms. It incorporates AI technology to analyze text-based feedback and provides dashboards tailored to specific roles within an organization. Workflow automation features are included to streamline responses to customer needs.

Alchemer supports business functions such as customer experience management, digital experience optimization, market research, product management, and employee experience programs. It is designed to help organizations create surveys, reach diverse audiences, and analyze feedback efficiently.

Alchemer Screenshots

Alchemer Pricing and Plans

Starting price: $55.00 per month

Free Trial

Free Version

Collaborator

$55.00

per user, per month

Plan includes:

75000 Responses/Account
Custom Survey Branding
Email Support
Etc
File Upload Question Type
Raw Data Exports
Survey Logic
Share Report via URL
Data Report Downloads
Send Email Campaigns

Professional

$165.00

per user, per month

Plan includes:

100000 Responses/Account
Advanced Survey Logic
Offline/Kiosk Mode
Phone Support

Full Access

$275.00

per user, per month

Plan includes:

Advanced Data Reports (SPSS)
Advanced Survey Analysis
Market Research Questions

Business Platform

Pricing available upon request

Plan includes:

security at scale, as well as: Alchemer Survey, Alchemer Workflow, Alchemer Mobile
Up to Unlimited Responses
Enterprise-only integrations
Website Intercepts
Panel Studies and Services
Single Sign On Authentication
Dedicated Customer Success Manager

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Alchemer Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Alchemer
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Appraisal History
Benchmarking
Campaign Management
Charting
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Distribution
Email Management
Email Reminders
Employee Database
Employee Onboarding
Engagement Tracking
Live Results Sharing
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple User Accounts
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Access
Offline Response Collection
Online Polling
Panel Management
Performance Management
Performance Metrics
Performance Review Management
Presentation Tools
Product Lifecycle Management
Progress Tracking
Pulse Surveys
Question Library
Question Piping
Quizzes
Randomization
Rater Selection
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Segmentation
Self Assessment
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skills Assessment
SMS Messaging
Social Media Integration
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Survey Sample Management
Surveys & Feedback
Template Management
Templates
Text Analysis
Text Fields
Third-Party Integrations
Visual Analytics
Website Integration

Alchemer Integrations

Tableau

Salesforce Marketing Cloud

Zapier

Google Analytics 360

Slack

Meta for Business

See all 24 integrations

Alchemer User Reviews

Overall Rating

4.5

Ratings Breakdown

66%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

3.9

Customer support

4.3

Functionality

4.1

Samantha H.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed November 2025

Checking all of our boxes: Alchemer for the WIN!

Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs.

Cons:

I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :)

Seán M.

Verified reviewer

Market Research

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

Impressed enough to recommend

After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients.

Cons:

Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys.

Reasons for choosing Alchemer

Alchmere delivered the right tools for the right price.

Reasons for switching to Alchemer

Qualtrics was not user-friendly, lacked key question types, lacked needed integrations, and was way too expensive for what it delivered.

Jakob B.

Verified reviewer

Sports

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2021

Good survey option but lacks more advanced options

Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.

Cons:

It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

Reasons for choosing Alchemer

The reporting functionality.

Reasons for switching to Alchemer

We needed more survey capabilities but were not ready to jump in price and complexity to more advanced options.

Virgil H.

Verified reviewer

Non-Profit Organization Management

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed February 2021

The best web-based survey software for research ethics compliance

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Cons:

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Reasons for choosing Alchemer

Because it offered easy to use functions tailored to research ethics compliance needs for privacy and response data protection preventing access or use of anonymized data by third parties (the staff of Alchemer). It also has the best price and essentially the same feature options.

Verified

Reviewer

Market Research

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed December 2021

Alchemer is highly functional and reasonably priced

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Cons:

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

Reasons for choosing Alchemer

Largely it came down to cost -- Alchemer has a really attractive price point at $1800.

Reasons for switching to Alchemer

SurveyMonkey did not have the capabilities that Alchemer does.

Verified

Reviewer

Market Research

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Quite good, just a bit pedestrian sometimes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has a lot of nice features and looks pretty good on mobile

Cons:

Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do

Reasons for choosing Alchemer

Typeform didn't have customisable skip/jump logic that suited our needs

Anna G.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

SurveyGizmo vs Qualtrics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to use and navigate. Love the design features.

Cons:

Certain functionality is difficult like using translation and survey navigation features.

Reasons for choosing Alchemer

It is much easier to use. Qualtrics analytic tool is also very slow moving.

Edward M.

Verified reviewer

Events Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Robust Survey Creation, Management, and Analytics Platform

Generally very positive, with the platform being used regulalry for survey management and data reporting, across a wide sector of our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize surveys, and leverage the platform from an enterprise level across the organization allows for easy sharing of analytics and reporting data.

Cons:

Some of the user interface and functionality isn't as intuitive as you would hope for with regards to building, monitoring and exporting data analytics.

Dominick G.

Verified reviewer

Marketing and Advertising

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed March 2025

Alchemer - Top Tier Survey Service

I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alchemer is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless!

Cons:

I have no complains about Alchemer, I think they're a wonderful company.

Kilmer M.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Strong market research tool

Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis.

Cons:

There is nothing negative to point out about this platform.

Showing 1 - 10 of 316 Reviews

See All Reviews