Zoho CRM Plus 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho CRM Plus

4.4

(71)

Pricing

Starting at $45.65 per month

About Zoho CRM Plus

Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and customer service teams and deliver an exceptional customer experience.

The software combines sales automation, intelligent chat bots, visitor tracking, customer service, email marketing, project management, customer surveys, social media, built-in AI, and unified analytics—all on one platform.

Zoho CRM Plus Screenshots

Zoho CRM Plus Pricing and Plans

Starting price: $45.65 per month

Free Trial

Free Version

Zoho CRM Plus

$45.65

per user, per month

Plan includes:

Advanced Filters
Email Insights
Multiple Currencies
Reminders
Sales Forecasting
Validation Rules

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Zoho CRM Plus Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Zoho CRM Plus
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Campaign Management
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Content Creation
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Drag & Drop
Email Management
Email Marketing
Engagement Tracking
Gamification
Knowledge Management
Marketing Automation
Member Portal
Membership Management
Multi-Campaign
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Negative Feedback Management
Performance Metrics
Predictive Analytics
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Reporting & Statistics
Rewards Management
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Social Promotion
Survey/Poll Management
Surveys & Feedback
Text Analysis
Third-Party Integrations
Widgets
Workflow Management

Zoho CRM Plus Integrations

Eventbrite

Microsoft 365

Zoho Meeting

Google Workspace

Mailchimp

Zoho Cliq

See all 19 integrations

Zoho CRM Plus User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

37%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.1

Functionality

4.3

Mohit S.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Helps In The Management Of My Client's Activities

It facilitates in email marketing, visitor tracking, survey administration, and live chat with clients. We mostly utilize it for customer and campaign management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking. Its workflow automation allows us to trigger more advanced features that are essential for our usage. Also, the email blaster is a must-have feature that saves a lot of time while bulk emailing.

Cons:

The only difficult part was managing clients' tickets, which became a laborious task to make or ask a customer to create. We ran into several challenges while customizing the system. Some new project-related reports do not appear on the dashboard.

Eric W.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Feature packed at an affordable price.

My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons:

It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Ruchik V.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Too many features but very sloppy interface and slow response

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to integrate Within budget Phone support available

Cons:

Poor support Frequent issues with the product Downtime Poor UI/UX Poor migration capabilities (from EU to IN datacenter)

Francesco P.

Verified reviewer

Oil & Energy

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2019

Keep your contacts under control

Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

Cons:

Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

Michael K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

User of ZOHO CRM for nearly 10 years

I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM.

Cons:

Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more.

Gurvinder K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

"Great tool for best customer experience"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multi channel communication, follow up and reminder, easy to use , customization capabilities. This tool help me to connect with customers on daily basis. Best feature in this visiting tracking and live chat. Best in class for sales and potential clients.

Cons:

I like this tool very much and helpful. Easy to use and understand. Sometimes it has some limitations otherwise all good.

Diana N.

Verified reviewer

Construction

2-10 employees

Used daily for free trial

Review source

Reviewed February 2019

Just getting started

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our company is currently switching to a new management system and Zoho products keep checking off what we need. We are afraid to fully commit at this time to Zoho only because we've been switching to new programs every 6-12 months. We are very tired and running out of time to do this. The more we dive into Zoho, the happier we get. We keep discovering different functions and features that provide exactly what our business needs all in one. It seems too good to be true, but so far it is doing everything that it says it can. We couldn't be happier that it integrates with google easily and can sync to multiple contact lists.

Cons:

When you are new to Zoho, I feel like it can be very overwhelming because they have a lot of options and different ways of bundling the service together. It would be great if Zoho can provide a more visual way on all the different options that they have and how they all connect to eachother. I think this might just be an issue with me as I'm a very visual person.

Mark F.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Price and quality can't be beat.

I can't brag about ZOHO CRM more. It can truely be molded to work in any industry. It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love the pricing structure. Its very affordable, even for micro businesses.

Cons:

It's very customizable, so that makes setup a little difficult to learn at first.

Reasons for choosing Zoho CRM Plus

Price was one of the main reasons I found Zoho to begin with. But after the trial, I knew I wanted to buy a subscription.