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Medallia Experience Cloud vs Viber

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Updated December 14, 2025

Medallia Experience Cloud vs Viber: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
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Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
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Chat/Messaging
4.65
Customer History
4.55
Reporting/Analytics
4.47
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Integrations
Slack
Slack
Marketo Engage
Marketo Engage
Salesforce Sales Cloud
Salesforce Sales Cloud
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WhatsApp
WhatsApp
Telegram
Telegram
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Pros / Cons
  • Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter.
  • I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance.
  • Sometimes, when it comes to using it for work, large file sizes can cause delays and slowdowns. But overall, it's very good both for work and for communicating with family. Plus, you can make calls at any time and quickly send whatever is needed.
  • However, it has some drawbacks, such as poor sound quality, unstable connections, and high battery consumption on phones.
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Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
4.3/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad