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Josh P.
Advisor, 7 years

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Updated February 10, 2026
SurveyMonkey vs Zonka Feedback: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$30.00
per month
$199.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Multiple Question Types
4.73
Data Capture and Transfer
4.73
Pulse Surveys
4.67
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Multi-Channel Data Collection
5.0
NPS Survey Structure
5.0
Mobile Survey
4.89
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Integrations
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Pros / Cons
- It’s quick to get surveys up and running, offers clean analytics, and works well across teams. Despite a few technical and integration quirks, it remains my go-to survey solution due to its stability, affordability, and thoughtful design.
- Customer support gets very slow at times, and I had to put in additional efforts into learning about advanced file sharing and scheduling features.
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- Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform
- Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!
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Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.9/ 5in the comparison
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.9/ 5in the comparison
Functionality
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad