Simplicity 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Simplicity

4.3

(97)

Pricing

Starting at $249.00 per month

About Simplicity

SimplicityCollect is a cloud-based SSAE16 compliant debt collection solution designed for companies of all sizes. It features loan management, business-debt management, consumer-debt management, credit card integration and reporting within a suite.

SimplicityCollect features client management, which allows users to create profiles and upload cases for any number of users. The product also features debt management, which provides users an online portal to settle their accounts, manage payment plans and make payments using credit cards. Users can also customize the portal using their brand logos and images, and they can embed the portal on their website.

SimplicityCollect also features loan servicing, which allows users to collect payments for loans by calculating applicable principal and interest on a loan.

SimplicityCollect is available in three different pricing tiers: Starter, Pro and Enterprise, based on the number of system users and features offered. The product also offers integration with QuickBooks accounting software.

Simplicity Screenshots

Simplicity Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Essentials

$249.00

flat rate, per month

Plan includes:

100k Accounts
$699 Start-up Cost
Basic Support
Includes 5 Users
Unlimited Clients

Business

$749.00

flat rate, per month

Plan includes:

$1999 Start-up Cost
500k Accounts
Enhanced Support
Includes 25 Users
Unlimited Clients

Business+

$1,899.00

flat rate, per month

Plan includes:

$3499 Start-up Cost
Unlimited Accounts
Unlimited Clients
Unlimited Users
VIP Support

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Simplicity Features

Popular features found in Accounts Receivable
Accounting
ACH Payment Processing
Bank Reconciliation
Check Processing
Expense Tracking
General Ledger
Invoice Processing
Online Payments
Partial Payments
Recurring/Subscription Billing
More features of Simplicity
Accounting Integration
Activity Dashboard
Auto-Dialer
Automated Notices
Client Management
Collection Agencies
Commission Management
Contact Management
Credit Card Processing
Credit Reporting
Customizable Reports
Data Import/Export
Historical Reporting
In-House Collections
Payment Collection
Payment Plans
Real-Time Reporting
Reminders
Reporting & Statistics
Self Service Portal
Transaction Management
User Management

Simplicity User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

29%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.3

Functionality

4.0

Verified

Reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Great Software for Collections

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use to keep your accounts in order

Cons:

I don't have any thing I do not like about this product

Ali S.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

SimplicityCollect Hits The Mark

I work for a property management company and am in the initial stages of building an internal collection department. [SENSITIVE CONTENT HIDDEN] went above and beyond to get us functional in a short amount of time. He's patient, friendly and thorough. Thank you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ultimately, it had everything I was looking for in a debt collection system. It offers a great deal of customization to effectively meet your department's needs. Technical support is timely and effective. They work closely with you to ensure the initial setup and training targets your specific needs. SimplicityCollect has an online help guide as well as videos to help with ongoing training. They have live CHAT for problem resolution. They also have a solid list of partners should you need payment gateways, skip tracing and more.

Cons:

I'm old school and like to have a manual to read through. I printed my own manual for every day use. This may be a non issue for many people, but was important to me.

Reasons for choosing Simplicity

Genesys didn't bother to respond to my multiple requests for a demo. InterProse is a stunning product, but too large for my needs. I'd like to give a shout out to [SENSITIVE CONTENT HIDDEN] for being attentive, thorough and gracious through the demo and follow up.

Vendor Response

Welcome to SimplicityCollect! We're excited to help you continue to be successful in your collection efforts!

Replied August 2021

Jason E.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Live Chat support is not helpful .They want us to pay $700+ a month to get a few questions anwered.

Not good for resolution of issues when you have to live chat . We had someone who tried to help but she said to do didn't work and then it was OH WELL ATTITUDE. In collections you want your accounts imported properly. We have accounts that imported fine and when you click on them, it created a duplicate record. There should be an easy fix to this, but no one is sharing it. We put a ticket in 2 weeks ago and they just got back to us and couldn't duplicate our problem so I guess I am out of luck.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It doesn't provide all the reports we need but it provides no support unless you pay a hefty fee. We already pay a monthly fee to use Simplicity.

Cons:

The name Simplicity is not a fair representation of how to use the product. It is more complicated that they explained. Videos don't support "outside the box issues"..

Reasons for choosing Simplicity

When we did the original we got good customer service input, all our questions answered. Cost was reasonable. Sorry at this point we did it. These issues should be universal and chatting or the ticket should bring us resolution. We were patient to see what the ticket produced. Duplicates do not allow us to have an accurate summation of our accounts and what is due to clients.

Abbey H.

Verified reviewer

Law Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2016

Best Software System

This system is very easy to use ! It is very easy to run reports and insert payments and the support staff is amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use

Cons:

nothing

Verified

Reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Best Collection Software

Great experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and cost efficient. The developers are always upgrading the software to make it easier to use and to add on better features. Its a one stop shop for collection agencies.

Cons:

When I first got Simplicity I wasn't able to split payment 3 ways but now they've done an update and we are able to split the payment 3 ways.

Bill B.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Simplicity Collect issues

Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use for collectors. Basic reports are easy to export.

Cons:

past week have not had access to software intermittently, get canned answers for what the issue is. Have asked for call back from Management have not heard yet. Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

Reasons for choosing Simplicity

At the time it was easy for collectors to perform collector functions, but due to issues when they do updates we will now be looking at alternatives.

Vendor Response

Bill, we are sorry to hear that you are considering other options, especially since you have utilized the software for over 2 years with little to no interruption or issue. In this instance, our support team did employ canned responses to ensure that all of our clients received timely and accurate basic information during the 3 partial days of performance degradation and service interruption. We are glad you were able to connect, after the service interruption, via phone with our Director of Sales. You also received a detailed personal email from our CEO explaining the specific details of the incident, our fail-over systems, and changes we implemented to mitigate future performance issues. And we were able to discuss and take care of your concerns for future continued service. We look forward to your continued use of Simplicity for your collection software needs, as we continually strive to go above and beyond to help you be successful.

Replied July 2020

Mika J.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

You get what you pay for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You get what you pay for. We have been using Simplicity Collect for years and were very happy with it until it was taken over by Finvi. That's when things started going downhill to the extent that we just couldn't use the software anymore. Not only did they not update the software with vital features mandatory to comply with state and federal law since taking over, but they also started migrating features to the extent that the software is no longer viable to use.

Cons:

Standard features such as a client portal can no longer be integrated directly on the collection agencies' website. The interface is outdated and very unreliable.

JOHN H.

Banking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

SIM REVIEW

FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A POOR MISTAKE. IN OTHER WORDS, I USE THE USERS AS A STORAGE AND ORGANIZATIONAL METHOD AND SHOULD NOT BE PENALIZED FOR IT. SECONDLY, THERE ARE MANY ISSUES WITH YOUR FILE EXPORTER IT HAS SO MANY PROBLEMS WHEN I OPEN THE FILE. I UNDERSTAND THAT IT IS AN ISSUE WITH EXCEL HOWEVER THERE NEEDS TO BE A BETTER WAY TO DO THAT. THIRDLY, THE SEARCH FILTERS IN BULK ACCOUNT AND JUST GENERAL SEARCH HAS NO WAY TO CLEAR WITHOUT REENTERING THE BULK FEATURE, An ADMINISTRATOR SHOULD HAVE THE ABILITY TO OMIT A CREDITOR OR OMIT A COLLECTOR IN THEIR SEARCH. THE SEARCH IS CLUNKY IN ADDITION WHEN EVER YOU TRY TO ORGANIZE BY SENDING OR DESCENDING VALUES IT TROUGHS THE WHOLE SEARCH OFF OFTEN GOING BACK TO A PREVIOUS SEARCH CAUSING PROBLEM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ITS EASE OF USE.

Cons:

THE ACCOUNT IMPORTER AND EXPORTER

Vendor Response

John, Thanks for your candid review and I am glad that we were able to call and work things out with you. In talking with you, your concerns were all overshadowed by our price increase. I can understand your frustrations there, it does sound like our support staff were able to identify your problems and work them out to your satisfaction. From a billing/user side we were also able to identify the "users" that you have in the system that were not being used as login users and mark them so you will not have to worry about being charged for them moving forward. As always we appreciate your business and the feedback and were glad to be able to identify and resolve your issues.

Replied January 2017

JoAnn R.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Increased pricing to small business owners during pandemic by 150%

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this collection software since I opened my business. Now 4 years and thousands of accounts later , Simplicity decides to increase their monthly fee's by 150% for small business owners thus making it impossible to continue their service.

Cons:

Small collection agencies are hanging on by a thread during this pandemic as most Americans are unemployed . What does Simplicity do in response, increase the price of their monthly software by 150%. Thank you Simplicity , you have properly put a customer who has used your software faithfully out of business.

Reasons for switching to Simplicity

150% increase in pricing !

Vendor Response

JoAnn, We listen to our customers and deliver value based on solutions for their collection needs. As we deliver innovative technology services, we occasionally will introduce new product packages which we believe best suit our customer's needs. If you believe you have been placed in an incorrect package, please contact us directly and speak with your account rep to discuss the right package for you.

Replied August 2021