Usetiful 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Usetiful

4.7

(9)

Pricing

Pricing available upon request

About Usetiful

Usetiful is a digital adoption platform designed to enhance user retention and engagement. It is primarily aimed at product, customer success, sales, HR, and other teams seeking to improve their digital tools through guided product experiences.

This platform offers a range of capabilities to facilitate user adoption. It provides product tours to guide users through workflows and educate them on feature usage. Onboarding checklists break down complex processes into manageable step-by-step instructions. Contextual smart tips offer timely information, while banners serve to announce and highlight new features. A knowledge base portal allows for the publication of help articles, promoting self-service.

Usetiful enables the creation of guided product walkthroughs, interactive tutorials, and engaging user experiences without the need for coding skills. It also provides user analytics to gain insight into adoption patterns and identify areas where users may encounter difficulties. The platform aims to accelerate user onboarding, enhance user retention, increase customer satisfaction, and decrease support costs.

Usetiful Screenshots

Usetiful Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Pricing available upon request

No plan information available

Usetiful Features

Popular features found in Digital Adoption Platform
Audience Targeting
Content Creation
Contextual Guidance
In-App Training
Launch Management
Self Service Tools
User Onboarding
More features of Usetiful
Activity Dashboard
Alerts/Notifications
API
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Data Quality Control
Employee Onboarding
Engagement Tracking
Event Triggered Actions
Gamification
Interactive Content
Knowledge Base Management
Multi-Language
Performance Metrics
Progress Tracking
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Self-paced Learning
Self Service Portal
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Visual Analytics

Usetiful Integrations

WordPress

Intercom

HubSpot CRM

Google Analytics 360

Usetiful User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.8

Have you used Usetiful and would like to share your experience with others?

Saggi N.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Excellent product with top notch support!

We build in-app guides for the nonprofit's employees and volunteers to make sure that we ease their way into the app. It's pricing is just right (as opposed to competition that has to raise prices in order to deal with their ongoing burn rate I suppose). Usetiful is focused on building online tours and it excels at that!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Usetiful is easy to setup and customize (we had to change its style to support RTL languages) and even non-techy people managed to add online tours to the web app we're building for our nonprofit. The tour builder itself is friendly and has all the features required to create complex tours.

Cons:

Nothing really. Sometimes there are issues with getting the right selector to use with the item to attach a step to, but that's inherent to working with html interfaces.

Reasons for choosing Usetiful

You can just sign up and start using it (no "schedule a demo", email correspondence before anyone actually talks to you), the support you get is great and the pricing is right!

Verified

Reviewer

Research

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2024

Super simple onboarding tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using to simplify our onboarding flow in app, making it easy to collect key information from customers and guide them.

Cons:

Nothing at this time it works really well

Verified

Reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed August 2024

Usetifull saves your time on creating and managing onboarding system

Overall experience is good. They helped us to quickly an easily create onboarding and marketing system for our web application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexible and easy tool for creating an onboarding layer for our product

Cons:

lack of customization options with video, and image resolution

Florian C.

Verified reviewer

Financial Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed March 2024

Super value for money - Key DAP features with great admin experience

Very nice value for money compared to other DAP providers. A nice to setup and start user onboarding

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- key features are all available on a Plus plan - Admin experience is very user friendly - User experience as well of course - Very reactive support => super important from my point of view : the CSS/HTML class selector to ensure i'm selecting the right component

Cons:

At this stage, no cons. Maybe a little issue with images that i'm going to fix with support

Reasons for choosing Usetiful

Pricing Vs Features + CSS/HTML selector

Victor B.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Fantastic way to create onboarding guides for web applications

Really great. Without doubt the best onboarding tool on the market! Highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've actually been searching for a tool just like this for a very long time. One time, we even briefly considered building something ourselves. The sketches we made actually happened to extremely similar to Usetiful. So we were very pleased to find this tool. Firstly, it comes with a great for money, and gives you the ability to test it before purchasing. There is even a free version. Very easy to install, it worked even for me - without any real coding experience. Basically, Usetiful has got everything you need to create onboarding guides for your online applications. You are able to a create number of various guides, set up exactly how they should look and customise when they should start. Creating the guides is very easy, you select which element they should point at (if you want that) in a user interface and write the information you want to tell your users. There are a number of ways to show certain steps only to certain users, and overall great customisability how it should work. They tours can span several pages, and you can move forward in the tour by letting the users click certain objects or by trigging custom events.

Cons:

The tool is based on one account only, it doesn't seem to work having multiple users signing in to see and work with the same guides. It is possible to share the same account though. It is also bit difficult working with the same guide in different languages. Customising the look of the guides can be a little clumsy for somebody without coding experience. But it works out in the end, and you only need to do this once and then re-use it on all guides :)

Mehmet Emre A.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed November 2021

Simple and Useful Product Tours

There are a lot of underrated products out there, and one of them is Useful. It's a product that helps non-coders design better product tours. It's a simple product that just works. It helps you create a product tour that looks beautiful and keeps users engaged. It's a great tool for companies that have a lot of products and want to explain what those products do. Useful's pricing structure is also very affordable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has freemium plan, pricing strategy is really advantageous compared to competitors. Usetiful has simple and clean interfaces, it's easy to create and publish user guides. I'm actively using it in my product. If you are looking for a simple, easy to deploy product it's perfect for you. There are also advanced features I didn't use yet like marketplace and themes features.

Cons:

I have faced issue when I wanted to create multilingual product tour. Support was not bad but it couldn't be helpful.

Philip F.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2022

Very recommended for complicated websites!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am owning an online dance school and I wanted to make sure everyone is having an easy life navigating through the site. That's not easy, because my site is rather complicated. We are having many hidden features and a big part of them weren't used by our visitors. Since we integrated Usetiful this changed definitely. The application makes it easy for users to understand how the courses are working and recognized all capabilities of our offer! The setup was much easier than expected, the software is well designed and the support helps a lot along the way! All in all, I am super happy that I have decided on Usetiful and can really recommend it!

Cons:

I thought initially, a WordPress Plugin is a must-have, but after trusting their documentation, I have to say it is pretty doable without one. I don't really have a really big con. If they keep developing what is on their roadmap, I am pretty happy! :)

Melek Deniz T.

Verified reviewer

Information Technology and Services

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed July 2022

Make user onboarding easy

In the past, our IT team has to create user onboarding and I cannot interfere easily. Now, without coding, I can create creative user onboardings at Cubicl, and easly change them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In our company, we begin to use Usetiful for user onboarding. I am not a tech guy so I don't have any coding background. For our software, we need to inform our users about features. Thanks to Usetiful, my dependancy to IT team decreased minimum. I can create all user onboarding on my own for our software.

Cons:

Sometimes Usetiful extention does not work so while creating an onboarding, I cannot preview the tour. I have to delete the extention or log out etc.

Alina N.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for free trial

Review source

Reviewed December 2020

Easy to implement, fast to work with

The overall experience was very good, we started to use the products right away. No training needed, you don’t need a tech background to use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to adopt by the non-tech team, they managed to add online tours to our web app. Found it very straightforward to implement, based on my previous experience with similar software. Had some question when starting to use Plus Plan, the support team was very quick to answer.

Cons:

Missing some more complex functionalities such as in-depth reports, feature adoption, customer surveys & feedback, extra design features and templates

Showing 1 - 9 of 9 Reviews