Logiwa 2026: Benefits, Features & Pricing

Fantastic experience and especially from [sensitive content hidden] and the onboarding team. Very patient and thorough as we walked through setup.

It's been very poor working with the customer serivice team. They have Customer Account managers and they are great but you do not keep them, you have to use a ticket system where they will try to shrug off that anything is wrong, and won't look into anything precisely without you asking, and if you do not know their internal lingo, they will just tell you, you are wrong and not do anything. It feels very much like they do not read the tickets, most of my tickets even for simple things are about 20 back and forths. It's cheap, I like that, they nickel and dime for reports but that part I'm ok with, but the customer service time it takes and quality of service given makes me say do not waste your time. Changing systems is a pain, so we're here through holidays but we will see after that. They say they are built for growth but I can't imagine staying here if the company keeps growing.

All the onboarding staff and team members have been informational and helpful. [sensitive content hidden] the Onboarding Engineer has always had an answer for our questions or if he didn't, he found the answer very quickly, so we didn't have to wait long. The SalesForce team has been very prompt and helpful as well.

Excellent, they were very patient with us and all the support needed to launch a client at such a large capacity (300+ orders per day)

Overall the experience has been great, we are able to do our business with little issue, and as Logiwa is a growing company they come out with new and improved features monthly.

It was a steep learning curve, but now that I feel like I have the hang of it, I brag about the system to everyone who is willing to listen. It really feels like we can do anything.

We are very happy to Partner with Logiwa as our WMS provider. They have many features and functions that have helped our company scale. They make monthly updates & improvements to ensure they remain one of the top 3PL software's.

It's been a positive experience moving over to Logiwa. We've been able to add clients faster and say yes to a lot of merchant requests. The people are their biggest asset and it's a pleasure to work w/ them daily.

In the realm of implementing new systems, the journey can often be fraught with challenges and uncertainties. However, our experience with [sensitive content hidden], our dedicated onboarding engineer at Logiwa, has been nothing short of extraordinary. Her unwavering support, profound knowledge, and genuine dedication have truly set a benchmark in customer service. From the outset, [sensitive content hidden] exhibited a deep understanding of our needs and the intricate workings of Logiwa's warehouse management system. Her guidance was not just informative but tailored precisely to our operational requirements. She patiently navigated us through the complexities of the software, ensuring that every step of the implementation process was clear and manageable. What truly stands out about [sensitive content hidden] is her proactive approach and readiness to go above and beyond. Whenever we encountered a hurdle or sought clarification, she was promptly available with solutions and comprehensive explanations. Her responsiveness and attentiveness made us feel like a priority, fostering a sense of trust and reliability that is invaluable during such transitions. [sensitive content hidden] is more than an onboarding engineer; she is a cornerstone of what makes Logiwa exceptional. Her dedication, expertise, and personable demeanor have left an indelible impression on our team. While we continue to adapt and grow with Logiwa, we fondly remember the guidance and support of [sensitive content hidden], an exemplary professional who embodies the spirit of exceptional customer service.