Opendock 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Opendock

4.6

(104)

Pricing

Pricing available upon request

About Opendock

Opendock is a cloud-based dock scheduling system. for carriers, brokers, and dispatchers. It manages logistics planning, create multiple locations, and set up scheduling rules. A warehouse must be registered within the system for carriers to book appointments, and warehouse users can use Opendock to receive bookings, view appointments across multiple locations, and send reminders to reduce no-shows.

Opendock Screenshots

Opendock Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Standard Dock Scheduling

Pricing available upon request

Plan includes:

Carrier scheduling web portal
Modern user interface
Drag and drop appointments
Dock door and capacity configuration
Multi-location support
Recurring appointments
Document upload
Automated email notifications
Track in/out times
Carrier scorecarding

Enterprise Dock Scheduling

Pricing available upon request

Plan includes:

Multi-Location Support
SSO
Integration Consulting Services

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Opendock Features

Popular features found in Warehouse Management
Barcoding/RFID
Compliance Management
Demand Forecasting
Dock Management
Inventory Tracking
Multi-Location
Order Tracking
Picking & Routing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
More features of Opendock
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Client Portal
Communication Management
Communications Management
Confirmations/Reminders
Contact Management
Customizable Fields
Customizable Reports
Document Management
EDI
Email Alerts
ERP integration
For 3PLs
Load Reporting
Online Booking
Order Fulfillment
Performance Metrics
Rate Management
Real-Time Data
Real-Time Notifications
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Reservations Management
Scheduling
Self Service Portal
SMS Messaging
Status Tracking
Team Calendars
Third-Party Integration
Third-Party Integrations
Warehouse Management
Yard Management

Opendock User Reviews

Overall Rating

4.6

Ratings Breakdown

62%

33%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.4

Functionality

4.4

Juan G.

Verified reviewer

Warehousing

201-500 employees

Used daily for less than 2 years

Reviewed September 2025

5/5 stars for open dock

Opendock has made work a lot easier to manage and organize the docks in the warehouse. We can actually see who has an appointment and who doesn't.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how you can manage your appointments with ease and include crucial information that will help check them in or have the driver check in themselves. Booking has also been easy for carrier to make. Learning the system is easily and simple. Does take some adjustment but after a couple days it's easy.

Cons:

currently there isn't anything that i don't like about opendock. If i had to choose one thing to be picky about is the yard management don't come included but that's understandable.

Vendor Response

Thank you for sharing your experience! We’re glad to hear Opendock has made it easier to manage appointments, streamline carrier booking, and keep dock operations organized. We appreciate your note on yard management as well. While it’s not included in the core product, we’ve expanded with YMS and SmartGate to support full yard and gate visibility. Your feedback helps us grow, and we’re grateful for your partnership!

Replied October 2025

Amanda P.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

Nice scheduling UI that is constantly improving through feedback

Overall experience has been positive. It will be exponentially better when we can edit auto SMS messages or just disable them completely to reduce/eliminate driver confusion.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the user friendly UI and the way you have the option to view as a grid or list. The universal search option use to be buggy but it has been ironed out significantly. Their customer service and transparency of updates/issues has been very nice as well. My favorite thing has to be the "reserve" feature for appointments, including the ability to create reoccurring reserves. This paired with the ability to export this data into a csv that I can provide to clients has streamlined standing appointment scheduling and even grown our business with those clients.

Cons:

I don't like how the entire screen with refresh after any change is made by a user. My coworkers and I have lost numerous appointment notes due to this. I am also not a fan of the fact that we cannot disable/edit the text of the SMS notifications that are sent to drivers after they complete the self check-in. This is the most frustrating aspect, as the message they currently receive implies that we will reach out to them to provide them with the next steps. However, we need them to stay in the lobby so we can verify their info, their reefer temps, and assign them a dock door.

Vendor Response

Thank you for taking the time to share such detailed feedback. We hear your concerns around page refreshes and SMS notifications. Our Product team is actively exploring ways to improve the user experience by reducing data loss from refreshes and providing more flexibility around notifications to ensure they better align with facility processes. Your feedback is incredibly valuable in guiding our roadmap, and we’re committed to making Opendock even more efficient for you and your team. Thank you again for trusting us to support your operations.

Replied October 2025

Micki D.

Verified reviewer

Logistics and Supply Chain

5001-10000 employees

Used daily for less than 12 months

Reviewed September 2024

Not As Useful

Meh! Could be better if the people who actually deal with the schedule, were the admins instead of the GM (wth??)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That I can see who schedules as well as schedule myself.

Cons:

I was originally the Admin and then all of a sudden I can't make changes. The General Manager, who has absolutely nothing to do with the schedule or otherwise, is now the admin. Can't get it changed back. That is not a job under his title, that is mine. I can't make it effective for us to work with our schedule, so it's good, but more bad bcuz I can't help carriers or change the format of the schedule to what my facility needs.

Reasons for switching to Opendock

Company did it, not individual facilities.

Marc C.

Verified reviewer

Warehousing

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Great Program

My overall experience with Opendock has been positive. The program is reliable and generally easy to use, which makes scheduling and managing tasks more efficient. While there are some areas that could be improved, overall it has worked well for my needs and has made the process smoother compared to other systems I’ve used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Opendock is how user-friendly it is. The system is intuitive and easy to navigate, which makes it simple to move around within the program. The layout is clear and organized, allowing me to quickly find what I need and complete tasks efficiently without unnecessary steps.

Cons:

What I like least about Opendock is that sometimes it takes extra time to search for the information I need. I often have to click around or look through multiple areas before finding the details I’m looking for, which can slow down the process. Having the information more centralized or easier to access would make the system even more efficient.

Vendor Response

We love hearing this, thank you for your thoughtful review! We’re so glad that Opendock’s layout feels clear and easy to navigate, helping you get things done more efficiently. Your feedback about searching for details is really valuable, and we’ll keep working to make information even easier to access. It’s great to know that Opendock has been reliable and has helped make scheduling smoother for you overall!

Replied October 2025

Kimone A.

Verified reviewer

Warehousing

51-200 employees

Used daily for less than 2 years

Reviewed September 2025

Organization of Appointments made easier

Overall experience with open dock has been good, helps us to manage our appointments in advance and plan our labor daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Carriers are able to book appointments according to the appointment slots available. Which is efficient as this eliminate the exchange of emails.

Cons:

Carriers sometimes have difficulty rescheduling appointments, they ten need to reach out to us to reschedule their appointments.

Vendor Response

Thank you for sharing your experience. We’re glad to hear Opendock has helped simplify appointment booking and reduce back-and-forth emails. Regarding the rescheduling challenges, this may be due to how the reschedule option or lead times are configured on your account. Please don’t hesitate to reach out to your Account Manager or contact our support team at support@opendock.com so we can review this together. We’re also working on new enhancements like appointment reminders and reschedule prompts based on ETA updates, which will make the process even smoother. Your feedback is invaluable in shaping these improvements.

Replied October 2025

MEGHAN A.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 2 years

Reviewed September 2025

Easy Navigation Customization

satisfactory makes my job easier I can multitask when I need to and the fact that i can change colors to ones that are lighter and easier on the eyes is literally everything. I have a stigmatism and this helps so much. I'm very greatfull.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

love the fact that this app is easy to navigate and the tutorials are very informative would highly recommend , plus you can customize so many things. -Meghan A.

Cons:

Sometimes lags and doesn't save the information i just put in but overall seems to fit in great with my everyday work needs.

Vendor Response

Thank you, Meghan, for your kind words and recommendation! We’re glad Opendock is easy to navigate, the tutorials are helpful, and the customization features make your day-to-day work easier. It’s great to hear the color adjustments have been especially helpful for you. We also appreciate your feedback on the lag and saving issue and are always working to improve performance. Your input helps us continue making Opendock better.

Replied October 2025

Scott B.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Opendock has been a game changer!

Opendock has helped us to spend less resources managing appointments and increased scheduling efficiency at our facility. We couldn't be happier with the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the comprehensive dashboard allowing an overall view of the day's scheduled activities at a quick glance. I also like the reporting capabilities that are easily exportable allowing us to share key metrics with our partners.

Cons:

I wish there was an option to limit access to a particular customer within a carrier's login at a specific facility. The issue we run into is there are multiple vendors housed within the same building so we sometimes have a carrier book an appointment under the incorrect dock.

Vendor Response

Thank you for sharing such thoughtful feedback. We are glad to hear the dashboard and reporting tools are making it easier for your team to manage activities and share insights with partners. It is great to know Opendock is helping you save resources and increase scheduling efficiency. We appreciate your partnership and input as we continue to refine the platform.

Replied October 2025

Noorul A.

Verified reviewer

Logistics and Supply Chain

1001-5000 employees

Used daily for less than 6 months

Reviewed September 2025

Helpful but Could Be Smoother

Overall, my experience with Opendock has been pretty good. It makes managing deliveries and tracking orders much easier, and I like how it keeps everything in one place. There are a few small issues like occasional slowness or confusing features, but nothing too major. Mostly, it’s been helpful and saves me time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked that Opendock is pretty easy to use and makes tracking deliveries simpler. It saves time and I don’t have to keep calling around to know where things are. Sometimes it’s a bit slow, but overall it helps a lot.

Cons:

The thing I liked least is that sometimes Opendock can be a bit slow or laggy, especially when there’s a lot of data. Also, a few features are not very intuitive, so it takes some time to figure out.

Vendor Response

Thank you for sharing your experience! We’re glad to hear that Opendock has made it easier to track deliveries, save time, and keep everything in one place. We appreciate your feedback on speed and usability, and we’ll continue working on improvements to make the platform even smoother. It’s great to know Opendock has been a helpful tool for your day-to-day!

Replied October 2025

Amy M.

Verified reviewer

Food & Beverages

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2025

Fabulous platform that is very effective

Very effective, friendly, and helpful customer service. I started using Opendock this year and have found it easier to navigate than other platforms that we utilize. Extremely happy to have this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appointment management is very user friendly. Whether you are booking an appointment, changing one or even collaborating with others to accomplish tasks.

Cons:

Having to continually reset my dates on the Search appointments page. Wishing there was a "quick" login when I bring up the platform.

Vendor Response

We really appreciate you sharing your experience with Opendock. It’s great to hear the platform has been easier to navigate and that our customer service has been helpful. We’ll note your feedback about quick login and date resets, and our Product team will be working on persisting user preferences and filters soon. Thank you!

Replied October 2025

ANGELICA G.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used daily for less than 12 months

Reviewed September 2025

Useful tool

It is easy to handle and helps improve work efficiency. It should always be implemented across all companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A great work tool. It’s important to pay attention to when the BOLs are uploaded. It’s user interactive.

Cons:

For now, everything looks good to me. Drivers should receive guidance to ensure accounts are created correctly.

Vendor Response

Thank you for sharing your experience. It’s great to know Opendock is helping improve efficiency and making scheduling more interactive. We appreciate your recommendation and are excited to keep supporting your team’s success.

Replied October 2025

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