ConnectWise SIEM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ConnectWise SIEM

4.6

(50)

Pricing

Pricing available upon request

About ConnectWise SIEM

ConnectWise SIEM (formerly Perch) is a threat detection and response management solution that allows organizations to design, deploy and manage custom cybersecurity programs. The platform includes a threat hunting functionality with drill-down capabilities, which assist administrators with evaluating threat alerts, logs and related information.

ConnectWise SIEM allows enterprises to detect potential threats, security issues and malicious activities across the network and connected devices via a unified portal. IT professionals can gain visibility into Windows logs, active assets, HIPAA and PCI DSS compliance, networking status and other metrics via a dashboard. Additionally, users can evaluate issues, instance and other events through real-time alerts and store the information in a repository for future reference.

ConnectWise SIEM supports integration with a variety of third-party applications such as G Suite, Microsoft teams, Cisco, Salesforce, Bitdefender, Freshdesk, and more. Pricing includes monthly subscriptions and support is provided via phone, email and other online measures.

ConnectWise SIEM Screenshots

ConnectWise SIEM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ConnectWise SIEM Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of ConnectWise SIEM
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts/Notifications
Anomaly/Malware Detection
API
Audit Management
Audit Trail
Continuous Monitoring
Dashboard
Data Security
Data Visualization
Event Analysis
Event Logs
Firewalls
HIPAA Compliant
Intrusion Detection System
Issue Management
IT Reporting
Log Management
Monitoring
PCI Compliance
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Risk Alerts
Secure Data Storage
Security Auditing
Third-Party Integrations
Threat Intelligence
Threat Response
Visual Analytics
Vulnerability Management

ConnectWise SIEM Integrations

Microsoft Teams

Microsoft 365

Slack

SentinelOne

ScreenConnect

OpenText Core Endpoint Protection

See all 19 integrations

ConnectWise SIEM User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

26%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.8

Functionality

4.5

Matt C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

CNWR Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is top-notch and the community is probably the biggest selling point. To be quite honest they have built a tool that anyone could build but they are selling the community and their willingness to continue to improve upon their tool. Their team has been incredible to work with and has been a shining light in the community in terms of continuing to improve and thought leadership.

Cons:

The price is the only issue and it's really actually a competitive price.

Matt A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

An enterprise vs MSP view.

I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective. Perch requires more knowledge of query languages to dig some of the information out that I want to see. On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.

Cons:

Query of information via Perchbana needs to be segmented by client sites.

Reasons for choosing ConnectWise SIEM

Cost of the product was a major factor, but the implementation and maintenance of the product was also high on the list. Splunk on our list, but the cost to implement and maintain the solution was much greater.

John K.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Perch Review from Managed Service Provider

Support team is with us every step of the way. Very happy with the overall product and the value it delivers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that we have the ability to view security events and escalation across all clients. The deployment is straight forward and this easily integrates with our existing tools.

Cons:

New features are usually buggy. They get worked out over time. We are struggling with a version that will run in the Microsoft Cloud.

Reasons for switching to ConnectWise SIEM

Value and scalability.

Myriam M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Have your onboarding process ironed out and fully vetted before starting!

Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service. Not thrilled with the onboarding process and the lack of linear progression through each task to ensure each tenant is fully operational before moving on to the next team. Not for lack of intent on the Perch team, mind you, they are a really terrific group of folks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Single pane of glass, all the integrations with most commonly used industry applications. The knowledge and experience of the team driving the solution.

Cons:

The complexity of use, huge learning curve to manage, learn and understand the application.

Reasons for choosing ConnectWise SIEM

Single pane of glass and full integration with most commonly used business applications. Team knowledge and Experience Price Point Possibilites!

Reasons for switching to ConnectWise SIEM

Greater functionality, single pane of glass for all critical applications, better pricing

Peter P.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Best SIEM for us busy administrators

They have been overall amazing. The staff are all super helpful, the software works as intended, and the analysts are responsive. Lots of KB articles already written up make my life easy. The monthly calls are really nice as well since they actually listen to the users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of general use - everything is just simple to do without any extra steps, crazy setup, etc...

Cons:

Speed of the platform overall - some days, it drags hard.

Reasons for choosing ConnectWise SIEM

The managed piece was huge - we didn't want to invest in threat hunters. The next big reason is that the staff were personable and easy to work with.

Tyler S.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2021

Perch Security

100% positive. No issues with price, no issues with their service, and the clients we deploy it on appreciate the additional insight to their security.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly the entire SOC team in Houston is the best part of about working with Perch. Any questions are quickly answered, any events found are quickly visible / communicated, and the integrations with our systems were seemless.

Cons:

I dont know if its a really a con, but the small learning curve would be it. However Perch was helpful through all the onboarding and calls to ensure it was the best it could be.

Reasons for choosing ConnectWise SIEM

After being personally invited to visit and shown the product by both [SENSITIVE CONTENT HIDDEN] we were sold. Not only were we impressed with the software, but with the entire team at Perch. It made the decision very easy after them taking the personal time/touch in showing us their entire operation.

Bill C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Easy to consume SIEM

Perch has a very tight community and clearly built by people with great security experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This SIEM was easy to use as a MSP, allows for multitenancy.

Cons:

The product is built on Elastic, which is very powerful, but has a learning curve for searches.

Reasons for switching to ConnectWise SIEM

The AlienVault design and pricing model was not built for MSP's and the sales team misrepresented the capabilities.

Eric W.

Verified reviewer

Information Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2021

Review of Perch by security focused MSP

Seem to hire very competent people Worked very hard on ux Good branding

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MSP focused company. Good UX. Monitor multiple sources. Per user pricing.

Cons:

Not clear what the best practices are... Support via Slack - it works but it is a pain. Pricing structure always seems to be changing It has gotten A LOT more expensive over the last 18 months Worried about support being owned by Connectwise :( Good sales resources (marketing info)

Reasons for choosing ConnectWise SIEM

Working with the people at Perch - sorry to be vague but I spent hours discussing with Perch management before I made my decision.

Reasons for switching to ConnectWise SIEM

monitor more sources, less expensive, more MSP friendly

Andrew D.

Verified reviewer

Information Technology and Services

11-50 employees

Used other for less than 12 months

Review source

Reviewed January 2021

Outsourced SOC at it's best

Our customers need to get into a SIEM product. Most others are very expensive. PERCH has allowed us to start deploying SIEM to our SMB customers that cannot afford traditional SIEM products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Deployment is fairly easy. Perch does a great job getting you started. They are also a great help in monitoring and sending us actual events we should look at.

Cons:

The product is very comprehensive. Perch does not want to over-reach with their service, but it would be good if they conducted a more thorough review of our first deployment with us, we may have caught some misses a lot sooner.

Reasons for choosing ConnectWise SIEM

Ease of the deployment process. Having a team from PERCH that is willing to help get us started PRICE!

Ilya P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Perch Security