xFind 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

xFind

4.5

(15)

Pricing

Starting at $2,000.00 per month

About xFind

xFind is an AI-powered solution for customer service and enterprise support teams that fuses Generative Pre-trained Transformer (GPT) and Natural Language Processing (NLP) technologies. The software caters to customer service, IT help desk, and other enterprise support organizations looking to improve agent productivity, increase case deflection, and establish best practices.

The solution delivers relevant answers backed by explicit data sources to help agents resolve customer issues quickly, saving up to 50% of time spent searching knowledge bases. xFind also powers customer portals and chatbots with the most relevant enterprise knowledge and concise answers, deflecting up to 30% of support cases. Additionally, the software enables monitoring of support engineer case handling to measure cost savings and establish benchmarks among service teams.

Key features of xFind include federated search across databases, intranets, applications, and other data sources. It supports searching multiple file types and languages without additional configuration. Other capabilities include typo tolerance, faceted search, synonyms, and natural language search. xFind also provides personalized searc...

xFind Screenshots

xFind Pricing and Plans

Starting price: $2,000.00 per month

Free Trial

Free Version

Basic

$2,000.00

flat rate, per month

No plan information available

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xFind Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of xFind
AI/Machine Learning
Analytics
API
Automatic Backup
Chatbot
Customer Portal
Data Aggregation
Data Classification
Full Text Search
Indexing
Intelligent Search
Knowledge Management
Natural Language Processing
Natural Language Search
Personalization
Real-Time Notifications
Recommendations
Search/Filter
Semantic Search
Text Analysis
Third-Party Integrations
Trend Analysis
Usage Tracking/Analytics

xFind Integrations

Google Drive

Jira

KnowledgeOwl

Microsoft SharePoint

MindTouch

Stack Overflow for Teams

See all 11 integrations

xFind User Reviews

Overall Rating

4.5

Ratings Breakdown

53%

40%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.8

Functionality

4.5

Have you used xFind and would like to share your experience with others?

Andrés G.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

My own experience as a user of xFind

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software allows me to be more efficient. I work every day solving tickets and documentation is needed. xFind helps me a lot while looking for the correct documentation and doing it fast.

Cons:

I haven't found cons yet. The software always works properly.

Paul L.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

xFind - perfect solution for both internal and external searching

All of the software products we sell and support at my company share the same terminology, so keyword-based search engines were failing to differentiate between products and promote the relevant articles in the search results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were looking for a solution that could easily fit into our existing page designs, and the team at xFind was a dream to work with, accommodating all our unique requirements in a quick deployment schedule. The service is excellent!

Cons:

The xFind search results are a vast improvement over Salesforce's built-in search engine, and the service is excellent - I can't think of anything we did not like!

Reasons for choosing xFind

Keyword-based search engines were challenging for us because all of the products we support share the same terminology. What made xFind stand out for us was its natural language, contextual-based search.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

Great tool

I have to use it more to find if I will keep using it, but for now its been a rollercoaster, some times good some times bad.

Ratings Breakdown

Ease of use

Functionality

Pros:

Its great when you want to find an article related to the ticket your working on, and also gives a lot of similar articles that have some of the same wording

Cons:

at first struggle with the software, for a few or many times it didn't find something related on, it based a lot on the title of the ticket and was not much helpful

Ioana N.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 2 years

Reviewed March 2022

xFind pros and cons

xFind is definitely a useful tool. based on my personal search preferences I think there are some changes that could improve the tool even further. nevertheless overall a great tool with stellar support!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

not only it suggests relevant information from the same platform (Salesforce) but it also provides suggestions from Jira which makes everything much more convenient. It shows the status of a case(approved/waiting for customer/etc) which is very useful and also how old the case is- all this is displayed in the main results list without me needing to enter each case. the team is VERY receptive. they reply very fast to all our inputs and almost always follow up on them

Cons:

sometimes the description of a Salesforce case is very short or not relevant to the actual issue. In that case I might proceed with making an xFind search for terms that can be unrelated to the data that already exists in the page. Sometimes it seems that the suggestions are still more related to the info present in the page and not close enough to the input keywords I provided. (Disclaimer: my search practice relies on checking the title of each case from the xFind suggestion list.) I think that when the search option is used xFind should rely mostly(/entirely) on the keywords provided (and less/not at all) on the data in the page and should match it with the titles of similar cases. i have to say that I reported this when the search did not care almost at all of my input- and the xFind team was receptive and made adjustments. So adding these further improvements will just make the tool even more practical

Gal D.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Reviewed February 2022

Showing relevant information upfront without having to search for it makes my work easier

Helps me be quicker and more effective

Ratings Breakdown

Ease of use

Functionality

Pros:

It allows me to open a case that I'm working on and immediately see useful information and similar issues that were resolved before, giving me access to quick and easy ideas on the resolution options from the get-go

Cons:

I think more customization would be useful Ability to choose which sources of data I see first, customizing the cutoff for the number of results, have the option to use as a search engine without it taking into consideration the other aspects of the case (it's easier to use than the salesforce at the top of the page, but doesn't give as much wight as it should to my search terms in my opinion) On another note, it would be easier to tag if I had the option to do that from the new tab I open with the related case Or some other way to show a prompt on the case I just clicked to remind me.

Santiago U.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Reviewed March 2022

xFind review by Santiago Uberti

It's a great tool, escential for the daily work of the team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It let me do my work faster, and it make it easy to do simple but tedious investigation tasks.

Cons:

Sometimes it's search engine seams odd, some articles are not found on xfind, even if the title and content is very relevant to the affected ticket. So I have to search mannually con Confluence for the article.

Sam J.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Reviewed March 2022

Its been very useful for niche support cases

Overall the experience has been good and provided helpful results.

Ratings Breakdown

Ease of use

Functionality

Pros:

xFind does a great job at finding unique keywords in more obscure cases. These can be the harder cases to solve at times, so it can really provide a quick win for difficult situations

Cons:

This is kind of the opposite as above. Cases that have more generic terms require more digging, but this is really an issue with any search application and not find specific, but it would be nice to see xFind excel in these areas.

John K.

Verified reviewer

Broadcast Media

201-500 employees

Used daily for less than 2 years

Reviewed March 2022

xFind Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ability to integrate with different software, specifically Zendesk and Atlassian tools

Cons:

Don't really have much to say as I don't have knowledge into its competitor tools

Shahar S.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Reviewed March 2022

xFind really helps in solving cases and finding related cases

I am very satisfied; I think it is beneficial and valuable when searching similar cases and answers from the past.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really easy to use (automated) I can get help whenever necessary. It is so simple and you get used to using it.

Cons:

I would add a button that will pop up or that I could decide the location of it in the browser.

Verified

Reviewer

Computer & Network Security

201-500 employees

Used weekly for less than 12 months

Reviewed April 2022

Like Google without the ads

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps when onboarding new staff - before they even have the vocabulary to search, xfind helps them contextualize conceptss and grow industry-specific vocabulary.

Cons:

I don’t have any complaints. Every update adds features/functionality that benefit my team.

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