The HindSite Solution 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews

Overview

The HindSite Solution

4.0

(29)

Pricing

Pricing available upon request

About The HindSite Solution

The HindSite Solution is a field service management solution designed to help small and midsize employees manage their field workforce. features of this solution include work order management, time and material tracking, contact management, billing and invoicing.

This solution helps field workers to collect field data and report incidents to back office. Work orders can be downloaded on laptops and mobile devices. It provides driving directions, records any materials used and collects and automates time records. The solution can also capture signatures and attach photos to work orders. The field technicians can also calculate and print bills in the field.

The data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. The solution is installed on-premises and offers monthly subscription-based pricing. It is suitable for wide range of service businesses including, cleaning, plumbing, electrical, HVAC and repairing.

The HindSite Solution Screenshots

The HindSite Solution Pricing and Plans

Starting price: $99.99

Free Trial

Free Version

Basic

$99.99

per feature

No plan information available

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The HindSite Solution Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of The HindSite Solution
Appointment Scheduling
Contract/License Management
Customer Database
Dispatch Management
Groundskeeping Management
Irrigation Tracking
Job Costing
Job Management
Location Tracking
Maintenance Scheduling
Payment Collection in the Field
Payroll Management
Scheduling
Technician Management
Work Order Management

The HindSite Solution User Reviews

Overall Rating

4.0

Ratings Breakdown

48%

24%

21%

Secondary Ratings

Ease of Use

3.9

Value for money

3.5

Customer support

4.3

Functionality

3.9

Cate R.

Used unspecified for unspecified

Review source

Reviewed January 2015

Saves time for both technicians and office staff.

This software has the ability for technicians to web sync while in the field. This means if the office changes the schedule they can see the changes. Also if the tech is running ahead or behind of schedule there is real time updates and then can be adjusted saving tons of time and definitely money. The developers are constantly improving the software by updating reporting features or adding programs such as Hindsite Connect. Having the ability to email customers confirmations and marketing material directly from the software will save time since we will not have to export and sort the information in another program.

Ratings Breakdown

Ease of use

Customer support

Trena T.

Used unspecified for unspecified

Review source

Reviewed December 2011

Hindsite Great for Service Related Industries

We contiue to be grateful for all the details that Hindsite has allowed us to manage for our business. Our customers also find GREAT value in the fact that they can call the office and get highly detailed answers from office staff very quickly and efficiently (thanks to the HISTORY feature). As an office administrator, scheduling multiple technicians for multiple services (estimates, repairs, installations etc.) has become MUCH easier with HindSite Software. Using HindSite software in conjunction with a mapping software allows us to schedule appointments much more efficiently by location, eliminating a great deal of drive time. Many service related industries can benefit from HindSite. If you're IN to details, HindSite is the program for your business. There are many ways to track time records for employees and several mapping features that are sure to be helpful.

Ratings Breakdown

Ease of use

Customer support

Pros:

The biggest PRO I think HindSite offers is the CUSTOM REPORTS - you can pull just about any report needed for about any situation for any data captured. Another favorite feature is ADD-A-NOTE. This lets you attach a note to the customer (ie. calls made to or received from) and keeps it with that contact. SPECIAL NEEDS is an amazing feature for the office personnel to allow them quick information about a customer such as "HIS name is Kelly, HERS is Jean" or "Must pay past due balance prior to scheduling next service". Then there's PDA SPECIAL NEEDS is great for service technicians. It's a special 'pop-up message' that appears as they time in to a job and allows us to warn technicians for items such as Dogs, warranty void, or other items that only pertain to that particular customer. REMINDERS is another one of my favorite features for tasks you don't want to forget for the future. HISTORY keeps all data at your fingertips for all services rendered. There are MANY more benefits too!

Cons:

If you want to review work schedules from a past dates, you will only be able to view the data that exists with current employees who are licensed. All of the data for each customer still exists in the HISTORY, its just that you cannot expect all the appointments to be in a screen where you can view the schedule as it was from a past date. The exception to this would be if you retain the same staff/licenses. Moving appointments or changing from one date to another is very easy - sometimes too easy. If you're not careful it's possible to accidently relocate a scheduled appointment to a date or time that wasn't intended.

Nathan L.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

HindSite Solution product review

Horrible. [SENSITIVE CONTENT] the sales rep lied to have us sign on.Never said $500 onboarbing fee us paying for onboarding

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inventory pull down. But didn't like the overall experience with Hindsite

Cons:

Lack of customer support. They charge a fee if you need help.

Doc J.

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

Quite frankly, I couldn't imagine doing my job without this software. It is a must have for service

Overall my experience has been great. The staff and HindSite really support their product to the best of their abilities, and their attitude makes the small nuances in the software easy to overlook.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support staff is phenomenal, they are always helpful and informative, and are never afraid to admit if they need help from a superior. I have had great experiences with every level of personnel they have. The software itself is very thorough, almost overwhelming, without a little direction. The ease of scheduling and ability to customize to your own specific requirements is great, and the integration with QuickBooks makes invoicing mostly a breeze. The contracts and marketing aspects which tie everything together really make it a must have for any service based company, especially in their industry-specific niche. Keeping track of parts & products for billing and inventory is SO easy.

Cons:

Not cloud or web-based: lose power at the office, and the mobile techs can be at a loss. So many options and features make development a little slow, and tweaking existing products to perfection is can be hampered by new feature additions. Sometimes contract labor conversions to QuickBooks invoicing can be glitchy.

Paul M.

Used unspecified for unspecified

Review source

Reviewed December 2011

Hindsite Software is the BEST service business solution

I rate Hindsite as an A+ product. It is sensational in how it functions and there customer support is beyond tremendous! There is always a learning curve with any new software but our office manager and myself picked it up very quickly. We manage over 4,500 customers. My office manager has said he will quit if I ever quit using Hindsite. It is that good!

Ratings Breakdown

Ease of use

Customer support

Pros:

Ability to websync service tech. invoices from the field back to the office in real time. Has great lightning fast connection with quickbooks software. No more double data entry for the office. Everything from parts to labor to service plans are entered by our technicians in the field using a droid phone or netbooks and there data is sent back to our office via the web in seconds. We click one button and the invoices are already done in quickbooks. They are emailed out the same day from our office. It has done away with paper invoices at our office. No more squinting and trying to read your technicians chicken scratches which is suppose to pass as handwriting. Has fantastic search query ability. I can search the Hindsite database by phone, address, first or last name or any other field in the database. The database functionality is fantastic. Easily export data files to excel for an email broadcast or voice phone broadcast. Hindsite has revolutionized our business!!!!!

Cons:

None that I can think of. It is a terrific product and I am a raving fan!

April V.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Hindsite Saves time

Previously 4

overall, Hindsite has saved us the aggrevation of scheduling, frustration of not knowing where the technicians are. Their help department is the best, if I call to get their help, I know that I will not have to call back

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

Hindsite saves time with the mapping. You know exactly how many miles from the next job your technician is and they are not wandering aimlessly around for the next stop.

Cons:

I cant say I have a con because they have now even added texting, who doesn't like to text a customer, again!! game changer!!

Kevin L.

Used unspecified for unspecified

Review source

Reviewed November 2011

Hindsite is an incredible tool for mobile services

HS is not just a product, but a solution to much of what ails a mobile service group. If you work on it and use it and work on it again, before long you'll be amazed at what you can achieve. HS can give you back your sanity. I doubt your hair will grow back, but you'll stop pulling it out. HS has some of the best support guys out there. They are friendly and helpful and they don't let you down. I've worked with HS for several years now and I'm a bigger fan every year. If you run a mobile service business I'm sure you'll find The Hindsite Solution fits your needs.

Ratings Breakdown

Ease of use

Customer support

Pros:

HS is extremely versatile. Scheduling jobs is easy. Mapping helps you route techs. Word and Excel merge provide you with custom sign-offs, quote sheets, etc. Picture assessments help me document "before and after" Assessments ensure my techs record the appropriate data so I don't have to go back. HS changed the way I run my business Every year HS gets better and more useful

Cons:

This is not really a con, but... You get what you give! If you don't spend the time rethinking your business and exploring the capabilities of HS (or any other solution) you'll get what you deserve- we'll, maybe a little more. HS has a lot to offer, but you'll have to work a bit to make it the incredible tool that I believe it is. Don't get me wrong- you can be up and running in short amount of time and you'll be better off than using a white board or a spread sheet. But is that all you want?

Jen V.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

Great support, good program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes scheduling a breeze! Love the "Daily Must Do" list to make sure that things are not forgotten.

Cons:

Would love to be able to access program on the go. More training for new office employees using the program would be nice.

Dan K.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Great Data Collection

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Through extremely customizable on site audits we are able to collect data which makes our time better billable.

Cons:

There are not very many cons to this product. Just call the support number and the issue will get fixed.

Shawn M.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed January 2016

Lots of features

Complicated setup. Support staff friendly and helpful during business hours. No support or manuals after hours. I received a notification they are starting a forum for clients bit still very little information available.

Ratings Breakdown

Ease of use

Customer support

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