DispatchTrack 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DispatchTrack

4.5

(34)

Pricing

Starting at $75.00 per year

About DispatchTrack

DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, building supplies, food distribution, grocery delivery, medical supplies, and auto-parts use DispatchTrack to provide excellent delivery service experiences and to optimize their operations.

DispatchTrack is especially known for ease of use and simple rollouts. Despite being a complex and comprehensive end-to-end solution, customers have rolled out DispatchTrack to hundreds of locations in just a few weeks. Our dedicated customer success staff works with you hand-in-hand to make these rollouts successful. Our NPS score of 70 shows that customers love the long-term relationships we develop and truly be their partners.

Key features include operational excellence components such as state-of-the-art route optimizer, mobile app for drivers, real-time dashboard to give 360-degree visibility, billing & settlement for drivers, and customer service components such as customer self-scheduling, real-time order tracker, time window and ETA notifications via p...

DispatchTrack Screenshots

DispatchTrack Pricing and Plans

Starting price: $75.00 per year

Free Trial

Free Version

Basic

$75.00

per user, per year

No plan information available

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DispatchTrack Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of DispatchTrack
3PL Management
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
API
Appointment Management
Automated Scheduling
Barcode Recognition
Barcode/Ticket Scanning
Billing Rate Management
Carrier Management
Cash on Delivery
Communication Management
Compliance Management
CRM
Customer Database
Customer Experience Management
Customer Management
Customer Portal
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Delivery Tracking
Digital Signature
Dispatch Management
Document Management
Drag & Drop
Driver ETA
Driver Management
EDI
Email Alerts
Emergency Dispatch
Employee Management
File Storage
Fleet Management
For Freight Operations
For Restaurants
Fuel Management
Fuel Tracking
Geofencing
Geographic Maps
Geolocation
Historical Reporting
Import/Export Management
Live Driver Tracking
Location Tracking
Maintenance Management
Maintenance Scheduling
Mileage Tracking
Mobile Alerts
Mobile App
Mobile Signature Capture
Monitoring
Multi-Location
Order Entry
Order Management
Order Tracking
Payment Collection in the Field
Performance Metrics
Predictive Analytics
Price/Margin Management
Progress Tracking
Proof of Delivery
QuickBooks Integration
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Returns Management
Route History
Route Management
Route Optimization
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Management
SMS Messaging
Status Tracking
Strategic Planning
Surveys & Feedback
Task Management
Task Scheduling
Territory Management
Third-Party Integration
Third-Party Integrations
Transportation Management
Vehicle Tracking
Warehouse Management
Workflow Management

DispatchTrack Integrations

NetSuite

STORIS

Plivo

SAP HANA Cloud

Podium

Twilio

See all 8 integrations

DispatchTrack User Reviews

Overall Rating

4.5

Ratings Breakdown

65%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.4

Functionality

4.5

Andre L.

Verified reviewer

Consumer Electronics

10000+ employees

Used other for less than 6 months

Review source

Reviewed July 2019

Stay on-time with this software

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons:

I haven't run into problematic issues while implementing or using this software

Gustavo M.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Best routing app in the market.

Excellent. Great software that integrates the company with our employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The accessibility to routes from my phone, multiple users with one account.

Cons:

The number of necessary steps to set up a route.

Reasons for switching to DispatchTrack

Better software and price. Real time connections.

David V.

Verified reviewer

Logistics and Supply Chain

Used unspecified for less than 2 years

Review source

Reviewed March 2016

Best dispatching for final mile delivery, does have room for improveme

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to route and call customers makes for easy scheduling.

Cons:

sometimes it hard to a clear picture on when improvements will be made.

ANDRES R.

Verified reviewer

Furniture

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

STORIS IS GREAT PRODUCT

Great experience over all and great tech support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great product and very easy to use all around,

Cons:

Sometimes it may not link the routes but nothing critical

Zev G.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

We use the general portal and individual portals for different delivery companies

We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.

Cons:

I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved

Susan E.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Saves resources and aids with accountability.

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons:

Some initial bugs with the ipad interface. Works best on non-apple products.

Reasons for choosing DispatchTrack

This was recommended to us by another furniture dealer.

Ron D.

Furniture

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

5 Years using Dispatch Track

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons:

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

Chris D.

Furniture

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Best decision on software we have made in a long time

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Cons:

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Carrie B.

Verified reviewer

Industrial Automation

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

Works Well with Minimal Issues

Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.

Cons:

Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.

Pamela M.

Verified reviewer

Education Management

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed August 2019

Great for customer experiences

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.

Cons:

I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox

Showing 1 - 10 of 34 Reviews

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